Difference between revisions of "Template:Konfig:System Recover"

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(Created page with "<noinclude>=Konfig System recovery=</noinclude> This used to reload a recovery firmware into the Linn DS/DSM. This is ONLY used if the Linn DS is non-functional and told to tr...")
 
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<noinclude>=Konfig System recovery=</noinclude>
 
<noinclude>=Konfig System recovery=</noinclude>
This used to reload a recovery firmware into the Linn DS/DSM. This is ONLY used if the Linn DS is non-functional and told to try this by the [https://www.linn.co.uk/support Linn Helpline/Support team].<br>
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This used to reload a recovery firmware into the older Linn DS/DSM. This is ONLY used if the Linn DS is non-functional and told to try this by the [https://www.linn.co.uk/support Linn Helpline/Support team].<br>
The Linn DS/DSM will require another software update this action to bring it back to the current software.
 
  
:• Download the latest version of software for your product. If you don't know the software then please contact.   [mailto:helpline@Linn.co.uk <u>Linn Helpline</u>] with you Linn DS/DSM serial number.
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;Click on the product style below to find how to recover your Linn DS/DSM:
:• Save this .zip file to a known location on your hard drive
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<!--
:• Open Linn Konfig
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{| width="100%" cellspacing="5" cellpadding="0" border="0"  style="vertical-align:top;"  align="center" class="FCK__ShowTableBorders"
:• Go to the ‘Advanced’ page
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| width="49%"   style="vertical-align:top;" |  {{Hidden Slim Text Box Header|IndexText= <Big>Older Linn DS/DSM products</BIG>}}
:• Make sure the Linn DS/DSM/HUB is powered on and connected to the network
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{{block indent|<categorytree mode="pages" namespaces="Main Category" hideroot=on>CORE1</categorytree>  }}
:• Press the [[FALLBACK]] button on the Linn DS/DSM/HUB product
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{{:Device_Recovery_procedure}}
:• The DS should appear in Konfig with a lightning symbol beside it
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{{Hidden text end}}
:• Click the 'Browse' button beside the Linn DS/DSM/HUB in Konfig
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| width="2%"  style="vertical-align:top;"  | or
:• Locate the .zip file that you just saved and select this
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| width="49%"  style="vertical-align:top;"  | {{Hidden Slim Text Box Header|IndexText= <Big>All currently available Linn DS/DSMs</BIG>}}
:• Select the ‘Device Recovery’ option (this will revert all user settings to factory defaults)
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{{block indent|<categorytree mode="pages" namespaces="Main Category" hideroot=on>CORE4</categorytree>  }}
:• Click on ‘Update’
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{{Hidden text end}}
:• The unit should update successfully
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|}
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--->
:NOTE: On a Mac the downloaded firmware is automatically unzipped by the OS.
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:To stop this, go into Safari Settings > Preferences > General > uncheck "Open safe files after downloading"
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{{Hidden Slim Text Box Header|IndexText= <Big>Older Linn DS/DSM products</BIG>}}
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{{CORE1:Device_Recovery}}
 +
{{Hidden text end}}
 +
 
 +
 
 +
{{Hidden Slim Text Box Header|IndexText= <Big>All currently available Linn DS/DSMs</BIG>}}
 +
{{CORE4:Device_Recovery}}
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{{Hidden text end}}

Latest revision as of 14:47, 10 July 2023

Konfig System recovery

This used to reload a recovery firmware into the older Linn DS/DSM. This is ONLY used if the Linn DS is non-functional and told to try this by the Linn Helpline/Support team.

Click on the product style below to find how to recover your Linn DS/DSM
Older Linn DS/DSM products

The Recovery for these products is:
  • Download the latest version of software for your product from >HERE< (Make sure Bucket Open.png is hlighlighted to show the full file listing).[If you dont know the file to download then please ask the Linn Helpline and provide themwith your Linn DS/DSM serial number)
  • Save this .zip file to a known location on your hard drive
  • Open Linn Konfig
  • Go to the ‘Advanced’ page
  • Make sure the Linn DS/DSM/HUB is powered on and connected to the network
  • Press the fallback button on the Linn DS/DSM/HUB product
  • The DS should appear in Konfig with a lightning symbol beside it
  • Click the 'Browse' button beside the Linn DS/DSM/HUB in Konfig
  • Locate the .zip file that you just saved and select this
  • Select the ‘Device Recovery’ option (this will revert all user settings to factory defaults)
  • Click on ‘Update’
  • The unit should update successfully
  • If the update fails then contact your Linn retailer for further support

NOTE: On a Mac the downloaded firmware is automatically unzipped by the OS.
To stop this, go into Safari Settings > Preferences > General > uncheck "Open safe files after downloading"


All currently available Linn DS/DSMs

The Recovery for these products uses the Linn App to do the recovery.


The Recovery for these products uses the Linn App to do the recovery

This is only valid for Linn DS/DSM that have already been loaded with Davaar 99, or higher, firmware (from approx April 2023). Otherwise, use the Konfig procedure.

If, for any reason, the update process has failed, (for example, you have left this UPDATE running for 2 hours and the Linn DS appears to be stuck), we would suggest doing the following:
1. Power OFF the Linn DS/DSM
2. Power ON the Linn DS/DSM and press the FALLBACK recessed button on the back of the Linn DS/DSM.
(This sometime has the FB label beside a recessed button near the Linn DS/DSM Ethernet socket.)
This should bring a lightening flash symbol on the Linn DS/DSM display.


Linn App-Update and Recovery.png


3 Now open Linn App, click on the LinnAppMoreButton.png icon, and you should now see the System Recovery option


4:Press the > and this will open the product list of products awaiting a RECOVERY.
if no product is listed, then either the Linn App is on the wrong network or the Linn DS/DSM is NOT running Davaar99 or higher firmware. Use Konfig software to recover this Linn DS/DSM.





Linn App-System Recover.png




5: Press the RECOVER button to start the recovery process of this Linn DS/DSM
The button should now state "Recovering" and this may take several minutes to complete.







6.After a few minutes go back to the HOME page, (ignore the recovering button message as this may not have refreshed itself)
Your Linn DS/DSM has been recovered and reset back to factory default setting. I.e. It will be called "Main Room"
Note: Kustom DSM's will not show as a room(s), but are available to be added to your Linn Account in the next step...
7. Within the Linn App, go into the Settings
a) Click on the Linn Account.
b) click on the Add/Remove products.
c) Scroll down the list of products and search for "Main Room" or Kustom DSM. Double check that the serial number listed matches your Linn DS/DSM serial number and hit the + to add it to your Linn account.
8. Proceed to Manage_Systems to rename and set up your Linn DS/DSM