FAQ-Streaming Services

From LinnDocs
Jump to: navigation, search

General streaming points

Streaming services are based on an internet stream. This is a constant stream of data from he internet. if there are any interruptions or low bandwidth, (limited data rate), this can cause the Linn DS/DSM to mute when playing this music stream.

If you get muting, (audio cutting in and out), this can be due to high network traffic in your area, business first thing Monday morning, or heavy usage of video broadcast (like football matches).

Some ISP's (ISP is your Internet Service Provider, they supply your Broadband connection) will also reduce your bandwidth of certain types of network traffic, typically BitTorrent (P2P). Some ISP's will mistake your Radio stream for a BitTorrent and throttle this network traffic and cause muting of your Internet Radio.

Most domestic broadband states am "up to" bits speed of you broadband but does not state a minimum connection speed.(If you do a quick speed test will appear to be OK (this is a burst of data). But the internet Radio is a constant stream of data. Any long breaks/delays in this stream can cause the internet Radio to mute) If you upgrade to a Business broadband (typically only a small amount extra), these will state a MINIMUM broadband bps. So if your area has difficulty in Internet Radio, suggest trying a upgrading your broadband to a Business broadband with a minimum speed of 500kbps, this should reduce/eliminate your internet Radio muting.

We have had reports that the network settings of the broadband router can cause issues. If you are technically minded, check the DNS settings of your router. We found that Google DNS works best with DNS1 -, DNS2-

On your Router check that the VOIP is turned off. This is only to save a lot of your bandwidth to Softphone such as Skype or Face-time and stave other applications from using this bandwidth.

Testing your network

Check Network Applications page to find applications to test your ISP broadband speed.


This will work with Linn DS/DSM products running Davaar23 firmware. This can be updated using the Konfig software. To create and add Tidal tracks to a Linn DS/DSM playlist you require Kazoo UI version 4.3.653 or higher.

Tidal is supported in countries listed HERE on the Tidal website

The Tidal is broadcast from the Internet straight to the Linn DS/DSM. This means that the control point does not need to be powered on.

Tidal 90day free voucher

Note: This trial is only available to new Tidal subscribers.
You can get a free 90day trial voucher from Linn by:
  1. Open up Kazoo UI and select the "Settings"
  2. Within Settings page select the "Register your Linn Products"
  3. After you enter you details you will receive (in your email) a voucher
  4. Go to www.tidalhifi.com in your browser
  5. Below the "Try Now" click on the "Do you have a voucher?" text. Enter your voucher number "Continue" with the screen instructions.
  6. When you have a Password, enter your Email and password into the Kazoo Tidal request window. This will open the your selection window. Use this like a UPnP Media and add the Music on the Playlist in the same manner.

Music on the Playlist can be Tidal Music mixed with local UPnP Media server music. That is, the Music can be local music and Tidal music in your Playlist

Does the Linn DS/DSM do Tidal Master streaming

No, Tidal Masters use an "MQA" codec which the Linn DS/DSM does not support. Any Tidal Masters will play as standard CD quality audio.

Tidal streaming issues

Setting up a Tidal account, I get an error “Sorry, no flowId is set up…”.

Either the Tidal service or Linn’s voucher codes are not yet supported in the user’s country. User should contact support@tidalhifi.com for more details

In Kazoo UI the login screen icon just keeps spinning

Try power cycling the Linn DS/DSM then reselecting the Tidal box in Kazoo UI
If you are using a BT Home hub5 check that Smart Setup is turned OFF

Kazoo UI does not show the Tidal option

Check that you are using Kazoo UI V4.3.653 or higher. Check, via Konfig, that the Playlist source is visible.

On Kazoo UI a red message stating "Connection failed"

This can be the Linn DS may not have internet access or the Tidel Music server is offline.
Press the Logout button, then try to Login again. This will normally fix the issue. If doesn't check:

  1. If you are using a BT Home hub5 check that Smart Setup is turned OFF
  2. On the Linn DS select the Radio input and check that you can get internet Radio from this input. This will tell you if your DS has internet access.
  3. Try power cycling the Linn DS/DSM then retry selecting Tidal Music selection.

If points 1 or 2 do not make any difference please contact support@tidalhifi.com

Music from Tidal is dropping out

It may also be due to your Network Router connecting you to a distant Tidal server. Check that the Router DNS settings are set for Google public DNS

Music from Tidal is CD quality, audio drop out can be caused by your internet/broadband struggling with the high bandwidth data/Music stream, (especially during holiday period, or certain times of the day the internet can be very busy with kids games, iTunes streaming, Businesses, etc within your local area, (or household)).

By default the Linn DS/DSM gets CD quality audio from Tidal. If the drop out are frequent you can

  1. Go into Konfig > Your DS/DSM > Tidal and
  2. change the Audio Quality from “Lossless(FLAC)” to “High (AAC 320K)” or “Low (AAC 96k)”.

This will allow you to listen to Tidal Radio until your internet/broadband can cope with the higher data rates. (This Audio quality is changed when the next track starts)

Note: if you are using Airplay this will typically use the High (AAC 320K) stream.

Tidal Audio Quality

Within the Konfig app and Linn Account Manage systems section you can change the audio quality of Tidal.

Options available are:

  • Enabled: To make this Tidal input visible/invisible in Kazoo.

You can adjust these settings to control the quality of your incoming stream if you have internet issues. If any of these settings are changed then the next Tidal track played will be at the newly selected streaming rate.

  • Low(96 kbit/s)
  • High(320 kbit/s)
  • Lossless (CD quality)
Note: The highest streaming can also be controlled by your Tidal subscription and may only limit you to HIGH(320 kbit/s) on the standard service.


QOBUZ not streaming Hi-Res quality

The quality of the Music streamed is governed by Qobuz depending on the Account that you have with Qobuz.
Hi-Res music Qobuz will only work if you have a SUBLIME HIFI or STUDIO account
CD quality music if you only have HIFI account or HIFI Classic account
MP3 quality music if you only have Basic account or Premium account this will stream at MP3 quality.

QOBUZ show me tracks but I cannot play them, the PLAY/SKIP button is greyed out

QOBUZ media is licensed. This means that some the Music you have selected in not available for streaming to your country.
You may have purchased the Music and downloaded this Music from Qobuz but this is not licensed for streaming.

Qobuz tracks will only play for 30seconds

Your Qobuz subscription is a FREE subscription. These tracks will only play for 30secs before moving on to the next track.

I have some Qobuz tracks in my Playlist but the Linn DS will not play them

We suspect you have a FREE Qobuz subscription. Te track links for these free tracks have a limited life and will have expired. The solution is to check that you have a paid Qobuz subscription.

Music dropping out playing Qobuz music

It may also be due to your Network Router connecting you to a distant Qobuz server. Check that the Router DNS settings are set for Google public DNS

Qobuz Audio Quality

Within the Konfig app and Linn Account Manage systems section you can change the audio quality of Qobuz.

Options available are:

  • Enabled: To make this Qobuz stream visible/invisible in Kazoo.

You can adjust these settings to control the quality of your incoming stream if you have internet issues. If any of these settings are changed then the next Qobuz track played will be at the newly selected streaming rate.

  • Low(320 kbit/s)
  • Lossless(44.1 kHz kbit/s)
  • Lossless(96 kHz kbit/s)
  • Lossless(192 kHz kbit/s)
Note: The highest streaming can also be controlled by your Qobuz subscription and may only limit you to HIGH(320 kbit/s) on the premium service.

Calm Radio

This option can be removed from the Kazoo selection options by:

  1. Go into Konfig and select you Linn DS/DSM
  2. Go into Streaming Services
  3. Under Calm Radio disabled this Service
  4. Complete


iPad/iPhone, cannot find Linn DS in Airplay

First thing to try is power cycle the Linn DS/DSM.(Switch OFF at the power switch, wait 10 seconds, switch ON the power switch and wait 60seconds There may have been something on your network that was blocking the Linn DS/DSM discovery. A power cycle of the Linn DS will normally recover this.
Sometimes your network/ISP Router camy have lost your Airplay/Bonjour membership. The solution to this is to power cycle your Router, you may have to power cycle your Linn DS/DSM/HUB after this to reconnect to it.
If you cannot find Airplay option on your iPod/iPhone check below. (The Linn DS/DSM is NOT a screen mirroring device)


The Airplay screen location has moved with IOS10.
This is now a up-swipe followed by a left-swipe to the Airplay screen

IOS11/12 cannot find Linn DS in Airplay

The Airplay screen location has moved with IOS11.
One iPhone this is now a up-swipe, on iPad this is a swipe down from top left of screen. Then select the Airplay icon (highlighted in red). This will open the next screen and select you Linn DS/DSM to Airplay to.
IOS11 Airplay1.jpg

Check Apple for any advice

Click this link https://support.apple.com/en-gb/HT20429 for suggestions by Apple

Airplay/Songcast keeps dropping out on a Wifi connection

This can be a common problem if the Wifi communications to temperamental. The commands from the iPad/Android are sent but lost because communications noise.
You may think that your Wifi is good as it works OK with the internet but this is not the case. (You have have to double click some pages to get them to show, this can be due to poor wifi or some pages are slow in loading, this can be due to poor communications)


Bluetooth interfering with Wifi

Bluetooth uses the same frequency range as typically used Wifi channel. Turn OFF BLUETOOTH on your iPad/iPhone and this should improve the Airplay communications.

IOS 13 Screen time

IOS13 has a new service call Screen time. This tells you how you are using your device and allows you to limit its use. (typically for kids).
This Screen time service could be limiting your Music Apps bandwidth and operational time playing music. We would recommend that you check the status of this service

On your iPhone/iPad
Go to Settings > Screen Time.
  • If you never use this Screen Time service then"Turn Off Screen Time"
  • if you do use screen time:
  1. AlwaysAllowed.png Go into Always allowed
  2. Add any Apps that you want to full control over. E.g.
    • Linn Apps, (Kazoo, Linn App, etc)
    • Your Music Apps, (Music, Tidal, Qobuz, Calm Radio, iTunes Store...)
To stop these from shutting down.

Apple devices Wifi settings

require the Wifi to be set-up to a specific configuration or it will otherwise start looking for a Wifi signal that does support this configuration Check Here for details of what to check or iOS and OS X: Recommended settings for Wi-Fi routers and access points]

Wifi noise

This noise can be generated by Microwave ovens, DECT phones, wireless Video repeater, Taxi Radios, neighbours Wifi etc. so we would suggest checking this with wifi scanner software such as Wifi-Analyzer / Insidder / NetSpot / VIStumbler, this can be used to find out who else is broadcast on the same channel are your Wifi and causing interference.
This allows you to check your Router/WAP Wifi settings and move them to a cleaner channel. There are two frequencies in use with Wifi, these are 2.4GHz and 5GHz. the 2.4GHz is the typical frequency used, the 5GHz is fairly new so check that your iPad/Android can support this bandwisth before using it.

If you have DECT phones make sure that they are not close (>2M) to your Router or Wifi devices

Routers / Wireless Access Points

Some Routers/WAP devices are very poor with UPnP control, namely Sky and BT. If you have one of these Routers we would suggest adding 'Subnet' Router of one that Linn has tried and works reliably.
On the Wireless Access Points check the DTIM setting. Apple recommends a setting of 3 or higher.

iPad/iPhone cannot see any DS or Library

First try and do a hard reset of your iPhone/iPad, Press AND HOLD both the HOME key and the power button until the Apple symbol appears on the iPhone/iPad display. then retry Kinksy

Wifi Setting check

If you still have issues it has been found that updates to the Apple operating system (IOS 5.1.0) have been found to cause wireless communications issues for any Apple software. We have found that your Wifi device should be setup with

* WPA2 Personal for Wireless authentication
* AES : Wireless encryption
* if your WAP supports 'n' channel then set the bandwidth to 20MHz
* 'Forget the Network' On your iPad, then re-attach it after power cycling the Wifi 

device (WAP)

* DTIM: Apple recommends 3 or greater

This should improve all communications to your i-device Apple link Apple link 2

Apple iDevice are not very good at roaming. What this means is if you have Wifi transmitters it will hold on to it last one until the signal is below 1%. SO you could be right beside the other Wifi transmitter and having issues as the iDevice is still connected to the one furthest away. try switching you Wifi Off (or use Flight mode), wait a few seconds and switch on Wifi, this will hopefully jump to the stronger signal.

Check the Router settings

It has been reported that Routers with QOS enables will cause problems. Disable QOS on the Router to see if this improves communications Apple link 3

Check Internet connections

IOS6 appears to check if there is internet access, if it cannot find internet access it will start searching for a WiFI connection with Internet. This jumping around Wifi connections can cause poor communication with the Kinsky software. On the iPad/iPhone turn ON flight mode, then re-enable the Wifi connection. This will stop the iPad/iPhone from searching for Internet access. (This does not affect Browser access to the internet on the iPad/iPhone, only stops the iPad/iPhone for check for software updates)

App check

Other apps running in your iPad/iPhone can cause some issues. Try restarting your iPad/Android and use Kinsky before starting any other apps. This will tell you if any other App is causing a problem.

Spotify FAQ

  • Once a pairing/connection has been established locally on the network Spotify Connect can then connect to your Linn DS/DSM anywhere in the world. So be careful then when you are on holiday you do NOT accidentally select your home Linn DS/DSM play music and continuosly turn UP the volume as you cannot hear it from your iPhone/iPad etc.
If no Linn DS/DSM/HUB are being found as Spotify speakers then, on your iPhone/iPad settings, disable mobile data or allow spotify to use it

  • The only way to disconnect a Spotify Connect pairing on a Linn DS/DSM is to use Konfig and do an ADVANCED > RESTORE. This will put your Linn DS/DSM back into Factory defaults and clear any links to Spotify Connect.
If someone has access to your Wifi and keeps pairing to your Linn DS/DSM when you don't want them to. Then we would suggest configuring your Wifi with a new password and add a "GUEST" account. The Guest account will still allow internet access but will not let them see anything on the local network and doing any unwanted Spotify pairing.

Spotify is not in sync with other Linn DS/DSM room

Due to the response timing required by Spotify, Linn DS sharing this Spotify to other rooms via Songcast may not be in perfect sync with this Spotify receiving room.
This can be fixed from Davaar60 firmware by going into Konfig and Sources > Spotify and select Delay Mode“Songcast Sync”
If this is set to "Minimal" they will cause the Songcast listening rooms to be out of Sync. Change to "Songcast Sync" to correct this.
Spotify Delay-Mode.jpg


Roon uses the Linn DS/DSM as a media player, the control interface IS Roon.

I am only getting Airplay quality audio from the Linn DS using Roon
The Linn DS/DSM products have to be declared as "Networked" devices in the Roon Core settings. (The "AIRPLAY" option for the Linn DS/DSM must be disabled within the Roon Core)