- 1 General streaming points
- 2 Tidal
- 2.1 Tidal 90day free voucher
- 2.2 Tidal streaming issues
- 2.3 Tidal Audio Quality
- 3 Qobuz
- 3.1 QOBUZ not streaming Hi-Res quality
- 3.2 QOBUZ show me tracks but I cannot play them, the PLAY/SKIP button is greyed out
- 3.3 Qobuz tracks will only play for 30seconds
- 3.4 I have some Qobuz tracks in my Playlist but the Linn DS will not play them
- 3.5 Music dropping out playing Qobuz music
- 3.6 Qobuz Audio Quality
- 4 Calm Radio
- 5 AIRPLAY
- 5.1 iPad/iPhone, cannot find Linn DS in Airplay
- 5.2 Airplay/Songcast keeps dropping out on a Wifi connection
- 5.3 iPad/iPhone cannot see any DS or Library
- 6 Spotify FAQ
- 7 ROON
General streaming points
Streaming services are based on an internet stream. This is a constant stream of data from he internet. if there are any interruptions or low bandwidth, (limited data rate), this can cause the Linn DS/DSM to mute when playing this music stream.
If you get muting, (audio cutting in and out), this can be due to high network traffic in your area, business first thing Monday morning, or heavy usage of video broadcast (like football matches).
Some ISP's (ISP is your Internet Service Provider, they supply your Broadband connection) will also reduce your bandwidth of certain types of network traffic, typically BitTorrent (P2P). Some ISP's will mistake your Radio stream for a BitTorrent and throttle this network traffic and cause muting of your Internet Radio.
Most domestic broadband states am "up to" bits speed of you broadband but does not state a minimum connection speed.(If you do a quick speed test will appear to be OK (this is a burst of data). But the internet Radio is a constant stream of data. Any long breaks/delays in this stream can cause the internet Radio to mute) If you upgrade to a Business broadband (typically only a small amount extra), these will state a MINIMUM broadband bps. So if your area has difficulty in Internet Radio, suggest trying a upgrading your broadband to a Business broadband with a minimum speed of 500kbps, this should reduce/eliminate your internet Radio muting.
We have had reports that the network settings of the broadband router can cause issues. If you are technically minded, check the DNS settings of your router. We found that Google DNS works best with DNS1 - 18.104.22.168, DNS2- 22.214.171.124.
On your Router check that the VOIP is turned off. This is only to save a lot of your bandwidth to Softphone such as Skype or Face-time and stave other applications from using this bandwidth.
Testing your network
Check Network Applications page to find applications to test your ISP broadband speed.
This will work with Linn DS/DSM products running Davaar23 firmware. This can be updated using the Konfig software. To create and add Tidal tracks to a Linn DS/DSM playlist you require Kazoo UI version 4.3.653 or higher.
Tidal is supported in countries listed HERE on the Tidal website
The Tidal is broadcast from the Internet straight to the Linn DS/DSM. This means that the control point does not need to be powered on.
Tidal 90day free voucher
Music on the Playlist can be Tidal Music mixed with local UPnP Media server music. That is, the Music can be local music and Tidal music in your Playlist
Tidal streaming issues
Setting up a Tidal account, I get an error “Sorry, no flowId is set up…”.
Either the Tidal service or Linn’s voucher codes are not yet supported in the user’s country. User should contact firstname.lastname@example.org for more details
In Kazoo UI the login screen icon just keeps spinning
Try power cycling the Linn DS/DSM then reselecting the Tidal box in Kazoo UI
Kazoo UI does not show the Tidal option
Check that you are using Kazoo UI V4.3.653 or higher. Check, via Konfig, that the Playlist source is visible.
On Kazoo UI a red message stating "Connection failed"
This can be the Linn DS may not have internet access or the Tidel Music server is offline.
If points 1 or 2 do not make any difference please contact email@example.com
Music from Tidal is dropping out
It may also be due to your Network Router connecting you to a distant Tidal server. Check that the Router DNS settings are set for Google public DNS
Music from Tidal is CD quality, audio drop out can be caused by your internet/broadband struggling with the high bandwidth data/Music stream, (especially during holiday period, or certain times of the day the internet can be very busy with kids games, iTunes streaming, Businesses, etc within your local area, (or household)).
By default the Linn DS/DSM gets CD quality audio from Tidal. If the drop out are frequent you can
This will allow you to listen to Tidal Radio until your internet/broadband can cope with the higher data rates. (This Audio quality is changed when the next track starts)
Note: if you are using Airplay this will typically use the High (AAC 320K) stream.
Tidal Audio Quality
Within the Konfig app and Linn Account Manage systems section you can change the audio quality of Tidal.
Options available are:
QOBUZ not streaming Hi-Res quality
The quality of the Music streamed is governed by Qobuz depending on the Account that you have with Qobuz.
Hi-Res music Qobuz will only work if you have a SUBLIME HIFI account and have already purchased this Hi-Res Music.
QOBUZ media is licensed. This means that some the Music you have selected in not available for streaming to your country.
Qobuz tracks will only play for 30seconds
Your Qobuz subscription is a FREE subscription. These tracks will only play for 30secs before moving on to the next track.
I have some Qobuz tracks in my Playlist but the Linn DS will not play them
We suspect you have a FREE Qobuz subscription. Te track links for these free tracks have a limited life and will have expired. The solution is to check that you have a paid Qobuz subscription.
Music dropping out playing Qobuz music
It may also be due to your Network Router connecting you to a distant Qobuz server. Check that the Router DNS settings are set for Google public DNS
Qobuz Audio Quality
Within the Konfig app and Linn Account Manage systems section you can change the audio quality of Qobuz.
Options available are:
This option can be removed from the Kazoo selection options by:
iPad/iPhone, cannot find Linn DS in Airplay
First thing to try is power cycle the Linn DS/DSM.(Switch OFF at the power switch, wait 10 seconds, switch ON the power switch and wait 60seconds There may have been something on your network that was blocking the Linn DS/DSM discovery. A power cycle of the Linn DS will normally recover this.
If you cannot find Airplay option on your iPod/iPhone check below. (The Linn DS/DSM is NOT a screen mirroring device)
The Airplay screen location has moved with IOS10.
IOS11/12 cannot find Linn DS in Airplay
The Airplay screen location has moved with IOS11.
Airplay/Songcast keeps dropping out on a Wifi connection
This can be a common problem if the Wifi communications to temperamental. The commands from the iPad/Android are sent but lost because communications noise.
REASONS FOR INTERMITTENT OPERATION
Apple devices Wifi settings
require the Wifi to be set-up to a specific configuration or it will otherwise start looking for a Wifi signal that does support this configuration Check Here for details of what to check or iOS and OS X: Recommended settings for Wi-Fi routers and access points]
This noise can be generated by Microwave ovens, DECT phones, wireless Video repeater, Taxi Radios, neighbours Wifi etc. so we would suggest checking this with wifi scanner software such as Wifi-Analyzer / Insidder / NetSpot / VIStumbler, this can be used to find out who else is broadcast on the same channel are your Wifi and causing interference.
If you have DECT phones make sure that they are not close (>2M) to your Router or Wifi devices
Routers / Wireless Access Points
Some Routers/WAP devices are very poor with UPnP control, namely Sky and BT. If you have one of these Routers we would suggest adding 'Subnet' Router of one that Linn has tried and works reliably.
iPad/iPhone cannot see any DS or Library
First try and do a hard reset of your iPhone/iPad, Press AND HOLD both the HOME key and the power button until the Apple symbol appears on the iPhone/iPad display. then retry Kinksy
Wifi Setting check
If you still have issues it has been found that updates to the Apple operating system (IOS 5.1.0) have been found to cause wireless communications issues for any Apple software. We have found that your Wifi device should be setup with
* WPA2 Personal for Wireless authentication * AES : Wireless encryption * if your WAP supports 'n' channel then set the bandwidth to 20MHz * 'Forget the Network' On your iPad, then re-attach it after power cycling the Wifi
* DTIM: Apple recommends 3 or greater
Apple iDevice are not very good at roaming. What this means is if you have Wifi transmitters it will hold on to it last one until the signal is below 1%. SO you could be right beside the other Wifi transmitter and having issues as the iDevice is still connected to the one furthest away. try switching you Wifi Off (or use Flight mode), wait a few seconds and switch on Wifi, this will hopefully jump to the stronger signal.
Check the Router settings
It has been reported that Routers with QOS enables will cause problems. Disable QOS on the Router to see if this improves communications Apple link 3
Check Internet connections
IOS6 appears to check if there is internet access, if it cannot find internet access it will start searching for a WiFI connection with Internet. This jumping around Wifi connections can cause poor communication with the Kinsky software. On the iPad/iPhone turn ON flight mode, then re-enable the Wifi connection. This will stop the iPad/iPhone from searching for Internet access. (This does not affect Browser access to the internet on the iPad/iPhone, only stops the iPad/iPhone for check for software updates)
Other apps running in your iPad/iPhone can cause some issues. Try restarting your iPad/Android and use Kinsky before starting any other apps. This will tell you if any other App is causing a problem.
Documentation for using Spotify Connect with a DS can be found here: SpotifyConnect.
Spotify is not in sync with other Linn DS/DSM room
Due to the response timing required by Spotify, Linn DS sharing this Spotify to other rooms via Songcast may not be in perfect sync with this Spotify receiving room.
How do I stop Spotify using my Linn DS/DSM
If you have had friends on your network and using SpotifyConnect to play on your Linn DS they will then have this on as a Spotify device. Due to Spotifys configuration this now means that this Spotify user can connect and Play music on your Linn DS from anywhere in the world, as per any SpotifyConnect device.
The simplest way to unlink this Spotify user from you Linn DS is to uses Konfig and do an <ADVANCED><RESTORE>.
This put the Linn DS/DSM back into FACTORY DEFAULT. Your Linn DS/DSM require to be re-configured so do not do this unless you know what you are doing and have your Space Optimisation settings savied
Roon uses the Linn DS/DSM as a media player, the control interface IS Roon.
I am only getting Airplay quality audio from the Linn DS using Roon
The Linn DS/DSM products have to be declared as "Networked" devices in the Roon Core settings. (The "AIRPLAY" option for the Linn DS/DSM must be disabled within the Roon Core)