FAQ-Streaming Services

This page all of the FAQ information for the streaming services supported by the Linn networks player, (Linn DS &DSM products).

General streaming points

Streaming services are based on an internet stream. This is a constant stream of data from the internet. if there are any interruptions or low bandwidth, (limited data rate), this can cause the Linn DS/DSM to mute when playing this music stream. If you get muting, (audio cutting in and out), this can be due to high network traffic in your area, business first thing Monday morning, or heavy usage of video broadcast (like football matches). Some ISP's (ISP is your Internet Service Provider, they supply your Broadband connection) will also reduce your bandwidth of certain types of network traffic, typically BitTorrent (P2P). Some ISPs will mistake your Radio stream for a BitTorrent and throttle this network traffic and cause muting of your Internet Radio. Most domestic broadband states am "up to" bits speed of your broadband but does not state a minimum connection speed.(If you do a quick speed test will appear to be OK (this is a burst of data). But the internet Radio is a constant stream of data. Any long breaks/delays in this stream can cause the internet Radio to mute) If you upgrade to a Business broadband (typically only a small amount extra), these will state a MINIMUM broadband bps. So if your area has difficulty in Internet Radio, suggest trying a upgrading your broadband to a Business broadband with a minimum speed of 500kbps, this should reduce/eliminate your internet radio muting. We have had reports that the network settings of the broadband router can cause issues. If you are technically minded, check the DNS settings of your router. We found that Google DNS works best with DNS1 - 8.8.8.8, DNS2- 8.8.4.4. On your Router check that the VoIP is turned off. This is only to save a lot of your bandwidth to Soft phone such as Skype or Face-time and stave other applications from using this bandwidth. Testing your network Check Network Applications page to find applications to test your ISP broadband speed. Chromecast, Tidal Connect... The Linn DS/DSM does not support some services, such as Chromecast, but if you have a Linn DSM you can use a WiiM media streamer . Typically the WiiM does support these services but check WiiM Support first but not all WiiM streamers support Chromecast.

Tidal Tidal works on Linn network players running Davaar 23 firmware or later, controlled with the Linn App (version 4.4.9 or later). Tidal is available in the countries listed on the Tidal website. Enable service Tidal is switched on or off for each Linn player in Manage Systems: On the Manage Systems main page, select your Linn player. Select the Music tab. Under Tidal, turn the service on or off. Choose the audio quality you want (see Tidal audio quality below). Tidal then appears, or disappears, in the Linn App's Browse options. What audio formats are supported? Hi-Res FLAC up to 192 kHz / 24-bit is supported from Davaar 103 firmware onwards. To receive it, set Tidal's audio quality in Manage Systems to Hi-Res (up to 192k 24bit): Note: Hi-Res Tidal streams need more processing power than older Linn players with PowerPC (PPC) hardware have. On those players, from Davaar 105 onwards, Tidal Hi-Res streams play at up to 48 kHz. Dolby Atmos Linn network players don't currently support Dolby Atmos. Tidal tracks available in Atmos play as Hi-Res FLAC instead. Tidal streaming issues I can only play Tidal on one of my Linn players Each Tidal account can only stream to one device at a time. If you play different Tidal music on several Linn players (including Kustom DSM streamers) using the same account, only one will keep playing and the others will stop. To play Tidal on several Linn players at once, you need a Tidal Family plan, with each Linn player signed in to a different family member's account. See Tidal's pages on subscription types and streaming on several devices. Setting up a Tidal account, I get the error "Sorry, no flowId is set up" This is a Tidal account problem. Contact Tidal support for help. The Linn App shows a red "Connection failed" message Either your Linn player can't reach the internet, or Tidal's service is offline. Sign out of Tidal in the Linn App, then sign in again. This normally fixes it. If it doesn't: Select the Radio source on your Linn player and check that internet radio plays. If it does, the player has internet access. If your router has a "smart setup" feature, try turning it off. Switch the Linn player off at the mains, then on again, and try Tidal again. If none of these help, contact Tidal support. Music from Tidal is dropping out Your router may be connecting you to a distant Tidal server. Try setting your router's DNS settings to Google Public DNS. Your home network or broadband connection may also be struggling with the higher bandwidth of Hi-Res audio. If drop-outs are frequent, choose a lower Tidal audio quality in Manage Systems. The new setting takes effect from the next track, so skip to a new track to check whether the drop-outs have stopped. Tidal Audio Quality In Manage Systems (part of your Linn Account), the Tidal settings on the Music tab are: Enabled: shows or hides Tidal in the Linn App. Audio quality: the quality your Linn player requests from Tidal: Low (96 kbit/s) High (320 kbit/s) Lossless (CD quality) Hi-Res (up to 192 kHz / 24-bit). Needs Davaar 103 firmware or later. A change takes effect from the next Tidal track played. If you have internet problems, a lower setting can stop drop-outs. All current Tidal subscription plans include lossless and Hi-Res streaming.

Qobuz Qobuz works on Linn network players running Davaar 29 firmware or later, controlled with the Linn App. Enable service Qobuz is switched on or off for each Linn player in Manage Systems: On the Manage Systems main page, select your Linn player. Select the Music tab. Under Qobuz, turn the service on or off. Choose the Maximum audio quality you want your Linn player to receive from Qobuz. Qobuz then appears, or disappears, in the Linn App's Browse options. Linn App will not work with Qobuz The connection between the Linn App, your Linn player and Qobuz may be confused. To reset it: In the Linn App, go to Explore: Log out of Qobuz. Select the settings cog (top right of the same page), and turn Qobuz off using the slider. This is only temporary. Close the Linn App completely (not just minimised), then switch off the phone or tablet it runs on. Switch your Linn player off at the mains for at least 10 seconds (not just sleep mode), then switch it back on. Switch your phone or tablet back on. Once the Linn player has restarted, open the Linn App and go to Explore: Select the settings cog, and turn Qobuz on using the slider. Log in to Qobuz. Qobuz music should now play on your Linn player. Qobuz service appears to be disabled Check your Linn player's firmware version. Qobuz changed its login procedure, and Linn updated its firmware to match. Update your Linn player's firmware using Manage Systems. Qobuz is not streaming in Hi-Res quality Check that the Maximum audio quality for Qobuz in Manage Systems is set to Hi-Res. Current Qobuz subscriptions (Studio and Sublime) all include Hi-Res streaming, but some older Qobuz plans did not. Also, not every album on Qobuz is available in Hi-Res: some are CD quality only. Qobuz shows tracks, but I can't play them (Play and Skip are greyed out) Qobuz music is licensed by country, so some music shown may not be available for streaming where you live. This can include music you have bought and downloaded from Qobuz, which isn't always licensed for streaming. Qobuz tracks only play for 30 seconds You don't have a paid Qobuz streaming subscription. Without one, Qobuz only plays a 30-second preview of each track before moving on to the next. My playlist has Qobuz tracks that the Linn player won't play This usually means the tracks were added without a paid Qobuz subscription. Links to these tracks only work for a limited time, and have now expired. Check that you have a paid Qobuz streaming subscription, then add the tracks to your playlist again. Music drops out when playing Qobuz Your router may be connecting you to a distant Qobuz server. Try setting your router's DNS settings to Google Public DNS. Your home network or broadband connection may also be struggling with the higher bandwidth of Hi-Res audio. If drop-outs are frequent, choose a lower Maximum audio quality for Qobuz in Manage Systems. If you have a dual-WAN router that shares traffic between two internet connections (load balancing), check that it is set up correctly, as switching between connections can interrupt streaming. < FAQ Streaming Service HOME page Qobuz Audio Quality Within the Linn Account Manage Systems MUSIC section you can change the audio quality of Qobuz. Options available are: Enabled: To make this Qobuz stream visible/invisible in Kazoo/Linn App. You can adjust these settings to control the quality of your incoming stream if you have internet issues. If any of these settings are changed then the next Qobuz track played will be at the newly selected streaming rate. Low(320 kbit/s) Lossless(44.1 kHz kbit/s) Lossless(96 kHz kbit/s) Lossless(192 kHz kbit/s) Note: The highest streaming can also be controlled by your Qobuz subscription and may only limit you to Low(320 kbit/s) on the standard service.

Deezer The Deezer is broadcast from the Internet straight to the Linn DS/DSM and you use the Linn App to select and play the Music on the Linn DS/DSM. To play Deezer on a Linn DS/DSM you need a Deezer subscription and use the Linn App to play your Deezer subscription. Enable service This option can be added/removed from the Linn App Browse options by: Go into Linn App settings Go into Add Music Source ENABLE source Now go into Linn App- Browse select Deezer & login to your Linn App -Deezer account Complete Can I play Deezer on any Linn DS/DSM/HUB? Yes, this can now be used on Linn products using firmware Davaar82 (July 2021) or later firmware. Use Konfig, or with newer designed Linn Products you can use the Linn App - "Update Systems" and Kazoo - "Firmware Updates" options NOTE: from Linn products firmware update Davaar 110, (Jan 2025), Deezer has been updated to the latest version. This update will only work with: Apple - Linn App v4.7.9 onwards Android - Linn App v4.7.3 onwards Earlier versions of Linn App will not support this new version of Deezer,. It's recommended that you reset any existing Linn DS/DSM Pins that use Deezer to ensure compatibility with the latest version of Deezer To create and add Deezer tracks to a Linn DS/DSM playlist you require the Linn App In Linn App Explore I get the message Device Unsupported NOTE: from Linn products firmware update Davaar 110, (Jan 2025), Deezer has been updated to the latest version. This update will only work with: Apple - Linn App v4.7.9 onwards Android - Linn App v4.7.3 onwards Earlier versions of Linn App will not support this new version of Deezer,. It's recommended that you reset any existing Linn DS/DSM Pins that use Deezer to ensure compatibility with the latest version of Deezer My Deezer PINs no longer work NOTE: from Linn products firmware update Davaar 110, (Jan 2025), Deezer has been updated to the latest version. This update will only work with: Apple - Linn App v4.7.9 onwards Android - Linn App v4.7.3 onwards Earlier versions of Linn App will not support this new version of Deezer,. It's recommended that you reset any existing Linn DS/DSM Pins that use Deezer to ensure compatibility with the latest version of Deezer

Amazon Music This allows you to play CD & Hi-Res (up to 192k / 24bit) quality music from your Free, Prime & Unlimited Amazon Music accounts directly feeding your Linn DS/DSM. (The availability and playback controls vary depending on your account type) caption To select and play CD & Hi-Res (192k / 24 bit) quality stereo music from your Free, Prime & Unlimited Amazon Music accounts. (The availability and playback controls vary depending on your account type) Requirements Linn DSM products using the ARM-Linux hardware, see below or click this link), Davaar 118 firmware. (This can be updated using the Manage Systems webpage) To create and add Amazon Music tracks to a Linn DS/DSM playlist, you require Linn App IOS v4.8.16.2 (or later) Linn AppAndroid 4.10.2.1 (or later) Amazon Music service enabled on Linn App. See below for details open how to enable this service. (Linn DSM MUST have at least Davaar 118 installed first). Linn DS/DSM products supported Amazon Music is only supported on Linn players with ARM-Linux hardware. Older Linn players with PowerPC (PPC) hardware can't support it: from Davaar 117 firmware onwards, their flash memory is full, and some of the software modules needed aren't compatible with PowerPC hardware. You can still listen to Amazon Music on an older Linn player by playing it on an ARM-Linux player and sharing it using Songcast. For example, you can play Amazon Music on a Linn Selekt DSM and Songcast it to a Sneaky DS. Click HERE for Linn products that support Amazon Music ARM-Linux Enable Amazon Music service In the Linn App: Go to the Explore page. Tap the settings cog, at the top right. Under Amazon Music, turn the service on. If this Linn player isn't already linked to your Amazon account, an Amazon sign-in page opens. Sign in to your Amazon account and approve the link to your Linn player. Close the settings. Amazon Music now appears on the Explore page. < FAQ Streaming Service HOME page

Calm Radio Go to https://calmradio.com to subscribe to the free,or paid subscriptions Enable service This option can be added/removed from the Kazoo selection / Linn App Browse options by: In Manage Systems on main web page, select your Linn DS/DSM Click in the MUSIC tab Under Calm Radio ENABLE/DISABLE this Service Complete

AIRPLAY iPad/iPhone, cannot find Linn DS in Airplay First thing to try is power cycle the Linn DS/DSM.(Switch OFF at the power switch, wait 10 seconds, switch ON the power switch and wait 60seconds There may have been something on your network that was blocking the Linn DS/DSM discovery. A power cycle of the Linn DS will normally recover this. Sometimes your network/ISP Router camy have lost your Airplay/Bonjour membership. The solution to this is to power cycle your Router, you may have to power cycle your Linn DS/DSM/HUB after this to reconnect to it. If you cannot find Airplay option on your iPod/iPhone check below. (The Linn DS/DSM is NOT a screen mirroring device) IOS10 The Airplay screen location has moved with IOS10. This is now a up-swipe followed by a left-swipe to the Airplay screen IOS11/12 cannot find Linn DS in Airplay The Airplay screen location has moved with IOS11. One iPhone this is now a up-swipe, on iPad this is a swipe down from top left of screen. Then select the Airplay icon (highlighted in red). This will open the next screen and select you Linn DS/DSM to Airplay to. Check Apple for any advice Click this link https://support.apple.com/en-gb/HT20429 for suggestions by Apple Airplay no audio but MAC states that it is playing OSX 14 Somona This is a bug with OSX14 if you are using a wired LAN connection. The wired LAN does not appear to broadcast on wired LAN connections. Solution: Only use Wi-Fi connection on you MAC and disable the Network LAN connection Airplay/Songcast keeps dropping out on not starting on a Wifi connection This can be a common problem if the Wifi communications to temperamental. The commands from the iPad/Android are sent but lost because communications noise. You may think that your Wifi is good as it works OK with the internet but this is not the case. (You have have to double click some pages to get them to show, this can be due to poor wifi or some pages are slow in loading, this can be due to poor communications) REASONS FOR INTERMITTENT OPERATION Bluetooth interfering with Wifi Bluetooth uses the same frequency range as typically used Wifi channel. Turn OFF BLUETOOTH on your iPad/iPhone and this should improve the Airplay communications. IOS 13 Screen time IOS13 has a new service call Screen time. This tells you how you are using your device and allows you to limit its use. (typically for kids). This Screen time service could be limiting your Music Apps bandwidth and operational time playing music. We would recommend that you check the status of this service On your iPhone/iPad Go to Settings > Screen Time. If you never use this Screen Time service then"Turn Off Screen Time" if you do use screen time: Go into Always allowed Add any Apps that you want to full control over. E.g. Linn Apps, (Kazoo, Linn App, etc) Your Music Apps, (Music, Tidal, Qobuz, Calm Radio, iTunes Store...) To stop these from shutting down. Apple devices Wifi settings require the Wifi to be set-up to a specific configuration or it will otherwise start looking for a Wifi signal that does support this configuration Check Here for details of what to check and iOS and OS X: Recommended settings for Wi-Fi routers and access points. Wifi noise This noise can be generated by Microwave ovens, DECT phones, wireless Video repeater, Taxi Radios, neighbours Wifi etc. so we would suggest checking this with wifi scanner software such as Wifi-Analyzer / Insidder / NetSpot / VIStumbler, this can be used to find out who else is broadcast on the same channel are your Wifi and causing interference. This allows you to check your Router/WAP Wifi settings and move them to a cleaner channel. There are two frequencies in use with Wifi, these are 2.4GHz and 5GHz. the 2.4GHz is the typical frequency used, the 5GHz is fairly new so check that your iPad/Android can support this bandwisth before using it. If you have DECT phones make sure that they are not close (>2M) to your Router or Wifi devices Routers / Wireless Access Points Some Routers/WAP devices are very poor with UPnP control, namely Sky and BT. If you have one of these Routers we would suggest adding 'Subnet' Router of one that Linn has tried and works reliably. On the Wireless Access Points check the DTIM setting. Apple recommends a setting of 3 or higher. iPad/iPhone cannot see any DS or Library First try and do a hard reset of your iPhone/iPad, Press AND HOLD both the HOME key and the power button until the Apple symbol appears on the iPhone/iPad display. then retry Kinksy Wifi Setting check If you still have issues it has been found that updates to the Apple operating system (IOS 5.1.0) have been found to cause wireless communications issues for any Apple software. We have found that your Wifi device should be setup with SSID name - A single word with unique name. Encryption Mode:      * WPA3 Personal, WPA2/WPA3 Transitional or WPA2 Personal (AES) for Wireless authentication      * AES : Wireless encryption Channel width:       2,4GHz band - 20 MHz       5/6 GHz band - any bandwidth Hidden network - Disabled WMM - Enabled NAT - Enabled Forget the Network' On your iPad, then re-attach it after power cycling the Wifi device (WAP)      * DTIM: Apple recommends 3 or greater This should improve all communications to your i-device Apple link Apple link 2 Apple iDevice are not very good at roaming. What this means is if you have Wifi transmitters it will hold on to it last one until the signal is below 1%. SO you could be right beside the other Wifi transmitter and having issues as the iDevice is still connected to the one furthest away. try switching you Wifi Off (or use Flight mode), wait a few seconds and switch on Wifi, this will hopefully jump to the stronger signal. Check the Router settings It has been reported that Routers with QOS enabled will cause problems. Disable QOS on the Router to see if this improves communications Apple link 3 Check Internet connections IOS6 appears to check if there is internet access, if it cannot find internet access it will start searching for a WiFI connection with Internet. This jumping around Wifi connections can cause poor communication with the Kinsky software. On the iPad/iPhone turn ON flight mode, then re-enable the Wifi connection. This will stop the iPad/iPhone from searching for Internet access. (This does not affect Browser access to the internet on the iPad/iPhone, only stops the iPad/iPhone for check for software updates) App check Other apps running in your iPad/iPhone can cause some issues. Try restarting your iPad/Android and use Kinsky before starting any other apps. This will tell you if any other App is causing a problem. < FAQ Streaming Service HOME page

Spotify FAQ What Is Spotify Connect? Spotify Lossless Spotify Lossless (Linn statement, September 2025) Linn intends to support Spotify Lossless. This needs significant firmware changes, also involving third parties, so there is no fixed date for it yet. Not every Linn player will be able to support Spotify Lossless. Linn network players launched before the Selekt DSM (2018) can't be updated for it because of hardware limits, but they will continue to support Spotify Connect at standard quality. See which Linn players were launched before and after 2018. A Linn player that supports Spotify Lossless will be able to share it with any other Linn player using Songcast. WiiM solution to Spotify Lossless, Amazon Music, (also ChromeCast, Tidal Connect...) Currently, a solution for Spotify lossless on the Linn DSM's, or Amazon Music for older products, you can use a WiiM media streamer . This can also be used for other unsupported services such as CHROMECAST, Tidal Connect..., but check if your WiiM variant supports your service first WiiM Support . This setup will play at the quality of your Linn DSM – playback uses the Linn DSM’s audio clock, meaning that jitter from the source device’s clock will be removed. Note: This will ONLY work with Linn DSM or DS-I, not a Linn DS. Plug a TOSLINK optical cable or SPDIF cable from the WiiM media streamer SPDIF OUT digital output directly into a Linn DSM TOSLINK or SPDIF digital input, and use the superior audio DAC of the Linn DSM. This will give you the full Spotify lossless, and any other WiiM supported streaming services into the Linn DSM. Set up of the WiiM for use with the Linn DSM is easy 1. On the WiiM control app, go into Devices, select your WiiM and the select the gear cog on the bottom right, this will bring you into the WiiM setup page. 2. In the Sound submenu: a).Audio Settings: i) We would advise turning "Fixed Volume Output:" ON. This will give the Linn DSM full volume control options ii) Optical Output Resolution: (Spotify Lossless is ONLY 44.1kHz but the higher sample rate will do other Streaming services) set to "Sample rate:" 192kHz & Bit depth: 24bit for newer products or "Sample rate:" 96kHz & Bit depth: 24bit on earlier products b) .Audio Output: i) Change to Optical Out To use the WiiM with the Linn DSM and Spotify: 1. Select the TOSLINK or SPDIF input on the Linn DSM 2. Open Spotify and Connect to the WiiM *** or the name you have given the WiiM. 3. Double check, in your Spotify User profile setting that "Audio Streaming quality" is set to Lossless, Up to 1GB/hr 4. Now play Spotify music. To use the WiiM with the Linn DSM and Amazon Music: 1. Select the TOSLINK or SPDIF input on the Linn DSM 2. Go to the Browse tab on WiiM app and select Amazon Music from the Music Services section. 3. This will open your Amazon login page. Sign in with your Amazon Music account. 4. Open Amazon Music Settings and toggle on Amazon Music HD/UHD 5. Now play Amazon music. Spotify Connect allows streaming of Spotify Premium content directly to a DS. The Spotify apps are used to browse the Spotify music library and control playback of content on the DS. Find out more about Spotify Connect here: Spotify Connect. Spotify provide directions on how to use Spotify Connect here: Spotify Connect How to Guide. Spotify Connect operation with the Linn DS/DSM/HUB Spotify Connect uses the Spotify App to create your Playlist. This separate to the standard Linn Playlist and is held on a Spotify server. If not already connected select your Linn DS/DSM/HUB from the Spotify speakers selection. (You must be on the same network for this initial operation) Now with the your Spotify App and Linn DS/DSM/HUB "paired" together you can control the Linn DS/DSM/HUB Spotify operation from anywhere in the world. a) If you do a Spotify App volume change, this action is sent to the "cloud" and then Spotify will send this to your "paired" Spotify Connect speaker, in this case you Linn DS/DSM/HUB. b) When you amend your Spotify App Playlist, this action is sent to the "cloud" and then Spotify will send this to your "paired" Spotify Connect speaker, in this case you Linn DS/DSM/HUB. Note that Spotify is a stream directly from the Spotify cloud servers, it is NOT an Airplay or Songcast stream from your Spotify control device. This will allow you to start the Spotify playlist and turn off your control devices, What Do I Need To Use Spotify Connect? To use Spotify Connect on a Linn DS, you will need to meet the following requirements: A DS running Davaar 4.59.xxx firmware (or greater). Be in a country where Spotify Connect is supported. List of supported countries here: Spotify Supported Territories. Have a Spotify Premium account. At the time of writing, Spotify Connect works with an individual premium account: Spotify Premium or a family premium account: Spotify Family. Have a Spotify app installed on your chosen platform(s) (e.g., iOS, Android, Windows, etc.,), which can be found in the relevant app store for your platform, if supported. If you have any difficulties connecting to the Linn DS/DSM/HUB on SPOTIFY CONNECT and you are on the same network as the Linn DS/DSM/HUB: 1. Get the Retailer/Network Engineer to check the Router/network allows Ports: 3813, 443, 80, 8080, 3689, 554, *5297, 5298, 5353 UDP multicast to operate. 2. Double check that the Linn DS/DSM/HUB has internet access, (select and play a Radio channel),. The Spotify media is broadcast from the Internet into the Linn DS/DSM/HUB, NOT via your iPhone/iPad/Android/PC/MAC. How Do I Use Spotify Connect? Setup Desktop App Open the Spotify desktop app (i.e., on Windows or Mac). Find some music to listen to, and start playing a track. Click the icon on the bottom right of the window for the Spotify Connect Picker (the icon of a monitor partially obscured by a speaker). NOTE: If you do not have a Spotify Premium account, or there are no Connect devices available, the Spotify Connect Picker will not be shown. Spotify desktop app showing a DS available in the Spotify Connect Picker. A list of available Spotify Connect devices will be shown. Your devices should appear in this list. Select the device you wish to transfer playback to. Once selected, a green bar should appear at the bottom of the Spotify app, with text along the lines of the following: Listening on <name of your selected DS>. Spotify desktop app showing a DS selected. The current Spotify track should now be playing on your DS. Mobile App Open the Spotify mobile app (i.e., on Android or iOS). Find some music to listen to, and start playing a track. Click on the Now Playing Bar at the bottom of the screen, which is displaying the title of the currently-playing track. Spotify mobile app showing the Now Playing Bar. The Now Playing View will open. Click the bar at the bottom of the screen which is displaying the following text: Devices Available. NOTE: If you do not have a Spotify Premium account, or there are no Connect devices available, the Devices Available bar will not be shown. Spotify mobile app showing the Now Playing View. The Spotify Connect View that is now shown should display a list of your devices. Select the DS you wish to transfer playback to. Spotify mobile app showing a DS available in the Spotify Connect View. Once you have selected the DS, you should be taken back to the Now Playing View. At the bottom of the Spotify app, there should be green text showing the name of your DS. Spotify mobile app showing a DS selected in the Now Playing View. The current Spotify track should now be playing on your DS. Controlling Playback Spotify Connect playback on a DS can be controlled entirely via the official Spotify apps. There are other ways that playback can be controlled, which are detailed below. However, browsing of the Spotify music library must always be done via the Spotify apps. The Spotify app does not need to remain open to allow streaming to continue. Music that is in your Spotify play queue will continue to play, until your play queue ends, or you pause the DS directly or via the Spotify apps. Hardware Controls Hardware buttons on the DS (where applicable) and IR remotes allow play/pause/next/prev/seek/shuffle/repeat control over a Spotify stream. On mobile apps, the hardware volume buttons on your mobile device (where applicable) can be used to control the volume on your DS while the Spotify app is open. Note: The Spotify App will NOT control the Volume on a Proxy system. That is, with a Linn Pre-amp controlled by the RS232 cable from the Linn DS. Software Control Points The Linn app control point provides basic controls when on the Spotify source (e.g., play/pause/next/prev/seek/shuffle/repeat), but browsing of Spotify's media library must be done through the official Spotify app. Notes of operation If you have previously paired you Linn DS/DSM with your Spotify account but now the Linn DS/DSM cannot be found on your Spotify account: . Reboot your phone/tablet that is running Spotify. (There may have been a previous software issue that has not been resolved. A power off/on of the phone/tablet will fix this. Make sure that you Linn DS/DSM is powered on, power cycle your Linn DS/DSM to refresh its network connection. Once a pairing/connection has been established locally on the network Spotify Connect can then connect to your Linn DS/DSM anywhere in the world. So be careful then when you are on holiday you do NOT accidentally select your home Linn DS/DSM play music and continuously turn UP the volume as you cannot hear it from your iPhone/iPad etc. Spotify Connect volume and Songcasting: the Spotify volume control will ONLY control the volume of the Linn DS/DSM that you have connected to. If you Songcast this Linn DS/DSM to other rooms, then the Spotify volume control WILL NOT control the volume in these Songcast rooms Also note that with the Kustom DSM, Spotify Volume control will only Kustom DSM Streamer as a device and not any Zones. Therefore, Spotify Connect will ONLY control the Kustom DSM Streamer volume levels. Spotify Connect has the Linn DS/DSM acting as the loudspeaker of what you have selected in the Spotify App. If you want to play something different from Spotify, at the same time on another Linn DS/DSM, then this can only be done using a different Spotify account. I can only see some Linn DS/DSM that are linked to my Spotify Connect account. We suggest that you reboot/restart your Phone/Tablet and retry the Spotify App. In some cases, the phone/tablet has got confused or their has been a Spotify update that has not been fully installed without a Phone/Tablet restart. This should then allow you to get connection to your Linn DS/DSM. (Also make sure that the Linn DS/DSM is actually switched on first. Shhhh, I won't tell anybody.) How can I tell what bit-rate is being sent from Spotify? The only way to tell the Spotify bit-rate is to check the setting in Manage Systems >Music > Spotify. As the Linn DSM uses an Spotify supplied module, with all the decryption doen within this module. This only outputs 44.1K PCM audio and we haev no information on the source media. Spotify only allows each Linn DS/DSM to be attached to one Spotify Connect account. To remove a Linn DS/DSM from your account, go into Spotify account settings and “Forget Device” for the Linn DS/DSM and then reboot that Linn DS/DSM. This Linn DS/DSM can then be assigned to another Spotify Account. If you do not own or have access the Spotify account that the Linn DS/DSM is attached to the only solution is a Factory Default on the Linn DS/DSM. Use Manage Systems, select your Linn DS/DSM and go into the GENERAL tab. Then go to the bottom of this page and select RESTORE FACTORY DEFAULTS. You will need to re-attach this Linn DS/DSM to your Linn Account and redo the settings, Room Name, input name, radio stations etc after this restore operation. If someone has access to your Wi-Fi and keeps pairing to your Linn DS/DSM when you don't want them to then we would suggest configuring your Wifi with a new password and add a "GUEST" account. The Guest account will still allow internet access but will not let them see anything on the local network and doing any unwanted Spotify pairing. If another Spotify user is playing or still connected to your Linn DS, then this Linn DS will not be available as a Spotify Connect device. So make sure that if your kids have been using Spotify with their account, after using it then they "Forget Device" and connect back to their phone; otherwise you will not be able to connect to it from your Spotify Connect account. Also check the Spotify webpage, found HERE for more guidance on Spotify Connect. If you have previously paired you Linn DS/DSM with your Spotify account but now the Linn DS/DSM cannot be found on your Spotify account: . Reboot your phone/tablet that is running Spotify. (There may have been a previous software issue that has not been resolved. A power off/on of the phone/tablet will fix this. Make sure that you Linn DS/DSM is powered on, power cycle your Linn DS/DSM to refresh its network connection. Once a pairing/connection has been established locally on the network Spotify Connect can then connect to your Linn DS/DSM anywhere in the world. So be careful then when you are on holiday you do NOT accidentally select your home Linn DS/DSM play music and continuously turn UP the volume as you cannot hear it from your iPhone/iPad etc. Spotify Connect volume and Songcasting: the Spotify volume control will ONLY control the volume of the Linn DS/DSM that you have connected to. If you Songcast this Linn DS/DSM to other rooms, then the Spotify volume control WILL NOT control the volume in these Songcast rooms Also note that with the Kustom DSM, Spotify Volume control will only Kustom DSM Streamer as a device and not any Zones. Therefore, Spotify Connect will ONLY control the Kustom DSM Streamer volume levels. Spotify Connect has the Linn DS/DSM acting as the loudspeaker of what you have selected in the Spotify App. If you want to play something different from Spotify, at the same time on another Linn DS/DSM, then this can only be done using a different Spotify account. I can only see some Linn DS/DSM that are linked to my Spotify Connect account. We suggest that you reboot/restart your Phone/Tablet and retry the Spotify App. In some cases, the phone/tablet has got confused or their has been a Spotify update that has not been fully installed without a Phone/Tablet restart. This should then allow you to get connection to your Linn DS/DSM. (Also make sure that the Linn DS/DSM is actually switched on first. Shhhh, I won't tell anybody.) How can I tell what bit-rate is being sent from Spotify? The only way to tell the Spotify bit-rate is to check the setting in Manage Systems >Music > Spotify. As the Linn DSM uses an Spotify supplied module, with all the decryption doen within this module. This only outputs 44.1K PCM audio and we haev no information on the source media. Spotify only allows each Linn DS/DSM to be attached to one Spotify Connect account. To remove a Linn DS/DSM from your account, go into Spotify account settings and “Forget Device” for the Linn DS/DSM and then reboot that Linn DS/DSM. This Linn DS/DSM can then be assigned to another Spotify Account. If you do not own or have access the Spotify account that the Linn DS/DSM is attached to the only solution is a Factory Default on the Linn DS/DSM. Use Manage Systems, select your Linn DS/DSM and go into the GENERAL tab. Then go to the bottom of this page and select RESTORE FACTORY DEFAULTS. You will need to re-attach this Linn DS/DSM to your Linn Account and redo the settings, Room Name, input name, radio stations etc after this restore operation. If someone has access to your Wi-Fi and keeps pairing to your Linn DS/DSM when you don't want them to then we would suggest configuring your Wifi with a new password and add a "GUEST" account. The Guest account will still allow internet access but will not let them see anything on the local network and doing any unwanted Spotify pairing. If another Spotify user is playing or still connected to your Linn DS, then this Linn DS will not be available as a Spotify Connect device. So make sure that if your kids have been using Spotify with their account, after using it then they "Forget Device" and connect back to their phone; otherwise you will not be able to connect to it from your Spotify Connect account. Also check the Spotify webpage, found HERE for more guidance on Spotify Connect.

Spotify is not in sync with other Linn DS/DSM room This Konfig option has been removed from Davaar82 onwards and set to always be “Songcast Sync” Due to the response timing required by Spotify, Linn DS sharing this Spotify to other rooms via Songcast may not be in perfect sync with this Spotify receiving room. This can be fixed from Davaar60 firmware by going into Konfig and Sources > Spotify and select Delay Mode – “Songcast Sync” If this is set to "Minimal" they will cause the Songcast listening rooms to be out of Sync. Change to "Songcast Sync" to correct this.

ROON Roon uses the Linn DS/DSM as a media player, the control interface IS Roon. • I cannot see any Linn DS in the Audio list... If you cannot see any Linn DS product in the Audio list then check that with the setup the correct Linn Streaming subnet (network address range). E.g. if your Linn DS has IP address 192.168.1.34 then its subnet is 192.168.1.0 In the Settings > Setup make sure that the "Subnet of Linn Streaming" is the same as the network that the Linn DS is on. Otherwise, they will not show in the Audio tab. You can find the IP address by pressing the * button on the IR handset • I am only getting Airplay quality audio from the Linn DS using Roon In Roon: Settings - Audio setup page, you will have devices listed with "via Linn Streaming" and devices listed with "via Airplay". Pressing this "ENABLE" button on "via Linn Streaming" will bring this Linn DS player alive. When you press ENABLE, this will then allow you to rename this Linn DDS; otherwise it will be its default name. E.g. below the "Linn Akurate DSM" - "via Linn Streaming" has been enabled, and I have renamed it "Merlin Lounge". The Linn DS/DSM products have to be declared as "Roon Tested", networked devices in the Roon Core settings. (The "AIRPLAY" option for the Linn DS/DSM must be disabled within the Roon Core). Click on the Roon Ready - Enable and give a name to the Linn DS/DSM. (In the example below, this has been named Merlin Lounge) • I press STOP and the Roon starts playing again... Transport (play / pause / stop) and Volume can be controlled using Kazoo or Ir handset. Although later versions of Roon will counteract these commands. Only use the Roon controller software to control what is playing. Linn DS Firmware Davaar80 onwards will disable transport controls whilst on the Roon input of the Linn DS/DSM • If I select an external source whilst playing Roon, I need to re-select the source to get it playing. This can be due to a confusion, as the Roon will send a stop command to the Linn DSM as you exit the Roon source. However, as the Linn DSM will probably have changed to this new source, then this new source is stopped by Roon. On external sources, this can only be recovered by selecting another source and going back to the originally selected source. The solution is to Stop or Pause the Roon source BEFORE you change to a different input on the Selekt DSM. This can also be reduced by going into Konfig or Manage systems and disabling the "AutoPlay" option.

Prestomusic presto music Streaming CD and Hi-Res quality music Requirements: Linn DSM products using the ARM-Linux hardware, see below or click this link), Davaar 118 firmware. (This can be updated using the Manage Systems webpage). To create and add presto music tracks to a Linn DS/DSM playlist, you require Linn App IOS v4.8.16.2 (or later) Linn AppAndroid 4.10.2.1 (or later) Presto Music service enabled on Linn App. See below for details open how to enable this service. (Linn DSM MUST have at least Davaar 118 installed first). * Exclusive 3 month free trial for Linn customers can be found >HERE< Linn DS/DSM products support pesto music is only supported on Linn players with ARM-Linux hardware. Older Linn players with PowerPC (PPC) hardware can't support it: from Davaar 117 firmware onwards, their flash memory is full, and some of the software modules needed aren't compatible with PowerPC hardware. You can still listen to pesto music on an older Linn player by playing it on an ARM-Linux player and sharing it using Songcast. For example, you can play pesto music on a Linn Selekt DSM and Songcast it to a Sneaky DS. Click HERE for Linn products that support prestomusic ARM-Linux Enable Presto Music service In the Linn App: Go to the Explore page. Tap the settings cog, at the top right. Under Presto Music, turn the service on. The Presto Music sign-in page opens. Sign in to your Presto Music account. Close the settings. Presto Music now appears on the Explore page. < FAQ Streaming Service HOME page

TuneIn Enable service By default all Linn DS/DSM will have TuneIn as their radio provider. However from November 2021, has been added as an alternative internet radio provider. Go into Manage systems webpage Select your Linn DS/DSM Select the MUSIC tab Scroll down to RADIO PRESETS PROVIDER and select the required provider. Your Radio button in the Linn App will now show your radio favourites for that Radio provider. Can I change the audio quality of the TUNEIN Radio NO, the Linn DS/DSM.HUB only plays the Radio stream provided by TUNEIN. I can no longer get Linn radio stream, Linn Jazz, Linn Classical, Linn Radio, station From June 2022 TuneIn have removed these Linn Radio streams from their supported list. These stations are now available using the radio. Click <HERE> for more information on how to change your Linn DS/DSM radio to Does the Linn DS/DSM players play BBC Radio via TuneIn? Yes, the Linn DS/DSM/HUB will continue to use TuneIn to access and play the BBC radio stations. From the 30th September 2019 BBC radio introduced changes to what can access their Radio stations via TuneIn. This is mainly for devices that can support using the BBC Sounds App. The Linn DS products do not support the Sounds App can will continue to have BBC Radio playback rights using TUNEIN. BBC radio is ONLY available within the UK Check the BBC Sounds >HELP< section for more information. How do I add BBC Radio stations to my Presets? Select the TuneIn button in Kazoo or Linn App and find the BBC, or any other Radio station you wish to add in selection tree Press the three dots on the right-hand side of the station and enable/disable the Favourite, (TuneIn > Favourite in Linn App). Complete I cannot get any foreign Radio stations, I can only get UK stations Due to a legal case between TuneIn and Sony Music, Warner Music. on licences. UK radio stations have licences for UK webcasting. However, non-UK based radio stations were not licensed to webcast music within the UK, This is a TuneIn issue we are waiting for them to resolve. The alternative is to configure the Linn DS/DSM with airable internet radio.

airable is an internet radio playback option on the Linn DS/DSM, (firmware Davaar 86 => ) and allows world-wide radio on the Linn DS/DSM. Configuration of the Linn DS/DSM, using Manage Systems/Kloud Konfig, allows you to select using either Airable or TuneIn Radio BBC Radio station will continue to be supported by the Linn DS/DSM products using within the UK Requirements Up-to-date control software: > iPhone/iPad running Linn App v4.4.9 > (released 2nd Nov 2021) or > Kazoo (Windows PC / MAC / Android or Apple iPhone/iPad) v4.15.4 > (released 18th May 2022) a Linn Account Linn DS/DSM with firmware Davaar 86 > or (released 4th Nov 2021) if you wish BBC radio then you can only access this within the UK check FAQ Configure your Linn DS/DSM for airable Radio Go into Manage systems webpage Select your Linn DS/DSM Select the MUSIC tab Scroll down to RADIO PRESETS PROVIDER and select the required provider. Your Radio button in the Linn App will now show your radio favourites for that Radio provider. Radio/Pin favourites uses the Linn Account to save the Preset list. Make sure that you Linn DS is attached to your Linn Account To add a Station into your Radio presets list: 1. Open Linn App for IOS 2. Make sure you are logged into your Linn Account within the Linn App/Kazoo (Check HERE for more information.) 3. Select a Linn DSM, (with airbles radio option selected), 4. In Linn App hit Browse in the bottom option bar, then airable Radio. In Kazoo hit on the top left and select ariable radio 5. Go into the various selection boxes to find your radio station(s) 6. Once you have found a suitable radio station press the and enable/disable "airable Radio" - Favourite and/or select "Pin radio station" to add this station to a PIN 7. Complete - this station is now added to your Linn Account - Radio presets. FAQ BBC radio is only available WITHIN the UK From 'Spring 2025' onwards From this time only BBC World, BBC 4 and BBC podcasts will be available outside the UK. (Although this may also change due to licensing for sports coverage and some music content.) For more information, check: Listening to the BBC outside the UK and airable-listening to the BBC outside the UK The favourite radio stations are saved to the Linn Account. Your Linn DS/DSM is required to be attached to your Linn Account before any radio broadcasts can be selected, Played or add Pre-set to the Linn Radio. If the Linn DS/DSM is not attached to a Linn Account, then this is reported in the Linn App. You are then given the option in the Linn App to add it to your Linn Account. On Linn App, "Service Unsupported" typically means that that Linn DS does not have service turned on in Manage Systems/Kloud Konfig, (it will be set to TuneIn). If this HAS been turned on, then may need to refresh this page: This can be done be either quitting and restarting the Linn App or selecting another Linn DS and go back to your room. The BBC uses HLS and DASH formats. These are not the standard MP3 streams like other radio stations, they use an Adaptive Bitrate Streaming. This sends the content in "chunks", it is supposed to work better than "streams" as it is not continuous comms. However, if you have continuous poor/lossy internet, this can have the opposite effect.

Internet Radio FAQ How fo I add custom urls for my own radio stations One way to add custom urls is to use Tunein. Although this can only be performed by some Tunein app. Refer to Tunein on how to do this. The other way is, if you have a local UPnP media server, is to create a M3U or PLS playlist with your own radio station links. This will then allow your UPnP media server to share this m3u/PLS Playlist and allow you to select and plau your own radio stations.

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