View source for Konfig Manual

= Introduction =

'''Konfig is primarily for use of Retailers and Installers for setting up and software updates of the Linn DS products. If you have any doubt of the operation of this software please do not use and call you Retailer/installer for assistance.'''

Konfig provides advanced configuration of a Linn DS, notification and updating of a Linn DS to the latest firmware, restoring Linn DS settings back to factory defaults and manual updating of a Linn DS firmware.

Konfig can also be run from a web-browser with all functions except the software update. Get the IP address of the Linn DS/DSM from the front panel using either the:<br>
:[http://docs.linn.co.uk/wiki/index.php/REM_020 REM 020 Remote control] by pressing and holding the # button <br>or with the <br>
:[http://docs.linn.co.uk/wiki/index.php/DS_%26_REM_019 REM 019 Remote control] by pressing DVD then the INFO buttons.

When you are in DS web page select Control, this will give you the same options (except Software update) as below

= Installation =
== System Requirements ==
=== Windows ===
* Windows '''Vista''' or later version of Windows ('''NOT Windows XP''')
* IE9 or later
* 32 or 64-bit hardware
* Internet connection when using Exakt Systems

=== Mac ===
* Mac OS X Snow Leopard 10.6.8 or later
* 32 or 64-bit hardware
* Internet connection when using Exakt Systems

== Installing ==
=== Windows ===
* Download the installer from the [http://www.linn.co.uk/support/software#konfig download] page
* Double click the downloaded .exe file
* Follow the on screen instructions in the installer program

=== Mac ===
* Download the .pkg file from the [http://www.linn.co.uk/support/software#konfig download] page
* Double click the downloaded .pkg file
* Follow the on screen instructions in the installer program

== Uninstalling ==
=== Windows ===
* Open the Windows Control Panel and double click "Programs and Features"
* Select "Konfig" in the list of programs and click the "Uninstall" button
* Follow the on screen instructions in the uninstall window

=== Mac ===
* Using Finder drag the Konfig icon from Applications/Konfig to the waste bin

== Updating ==

Konfig for Mac and Windows will automatically check for new software updates. Checking for available updates can also be performed manually as described below. Alternatively, Konfig can be updated by manually downloading the installation packages from the [http://www.linn.co.uk/support/software#konfig download] page and installing them using the method described in the [[#Installing| Installing]] section above.

== History of updates ==
A history of Konfig updates can be found [http://oss.linn.co.uk/Konfig/history.html here]

= Operation =

Konfig has four main views, [[#Configuration| Configuration]], [[#Updates| Updates]], [[#Diagnostics| Diagnostics]], and [[#Advanced| Advanced]]

[[File:Header.png|740px|Header]]

== Configuration ==

[[File:Configuration.png|740px|Configuration Page]]

Click the '''Show Devices''' button to slide a list of available devices in from the left. Selecting a device from the list will show it's configuration page in the right hand pane.

A Linn device's configuration page will only show in the right hand pane if the device is running firmware version Davaar 9 (4.9.4) or later. If your Linn device is running firmware version less that Davaar 9 (4.9.4), Konfig will provide a link to allow you to open the configuration page in your default browser.

<!-- === DEVICES ===
[[Linn_DS-DSM_Konfig Devices|<big>Click here for Devices configuration page</big>]] <br><br><br>
-->

<!--=== DISPLAY ===
[[Linn_DS-DSM_Konfig_Display|<big>Click here for Display configuration page</big>]] <br><br><br>
-->

===Digital Output Mode===
[[file:Konfig_-_Digital_output.png‎|300px|centre]]
These Toslink/SPDIF outputs are NOT Volume controlled

:'''Raw''' this will resend the audio in the original sample rate'<br><br>
:'''Fixed Sample Rate 88/96kHz''' this will always send out at either 88.2k or 96k sample rate<br>
::* on input sample rates 44.1k, 88.2k or 176k the SPDIF/Toslink sample rate is 88.2K
::* on input sample rates 48k, 96k or 192k the SPDIF/Toslink sample rate is 96K

:'''Fixed Sample Rate 176k/192kHz''' this will always send out at either 176k or 192k sample rate. 
::However this outwith the standard SPDIF/Toslink specification and may not work with most DACS<br>
::* on input sample rates 44.1k, 88.2k or 176k the SPDIF/Toslink sample rate is 176K
::* on input sample rates 48k, 96k or 192k the SPDIF/Toslink sample rate is 192K<br>

:'''Disabled''' will totally disable the Toslink/SPDIF outputs<br>



=== Linn Preamplifier, Volume, Delay modes, Songcast, Net-Aux and HDMI settings ===
[[file:771px-DS_Name_10.jpg|300px|center]]

== DS/DSM Volume control ==

'''Output Attenuation (dB)''' (Akurate products).
:This gives the option of reducing the ANALOGUE audio output by 0dB (no attenuation), -6dB or -12dB.<br>
:This has NO effect on the Exakt outputs.<br>

'''Headphone Volume offset (dB)'''
: Some headphone are more sentive than others. So if you had a set of headphone that required a high volume to listen to them. If you then unplugged the headphones at the same volume this would produce a loud speaker output. You can adjust increase the headphone out by up to +15dB to compensate for this. <br>Or do the opposite for the efficient headphones

=== DS Volume control & Proxy RS232 control ===
There are two way to control the Volume on a Linn DS system:

* '''Internal Volume''' control that will directly control the analogue audio level coming out of the Linn DS. This is good for directly connecting to a Power amplifier on your speakers.
[[file:635px-Internal_Vol_ctrl_10.jpg|400px|center]]


===Proxy RS232 control ===
* Or use an external preamplifier, this means that the Linn DS will always output Line-level audio.
:If you have a Linn Pre-amplifier this can be set to be controlled by the Kinsky control software. 

[[file:771px-DS_Name_10.jpg|300px|right]]
: ''1.'' Wire up the Linn DS and Linn preamplifiers/CD players '''RS232''' and audio connections as shown [http://docs.linn.co.uk/wiki/index.php/Systems Here] '''(Ignore this if you are using an Akurate Kontrol/1)'''
:''2.'' Select the Linn DS and go into the Linn DS '''Device'' screen
:''3.'' Take note of the text in '''Name''' field
:''4.'' Go into the Linn DS '''RS232 connections'' screen
:''5.'' Under Linn Preamplifier/CD player select the Linn product and Linn DS com port it is wired to.
:''6.'' Press the Circle arrow to Reboot the Linn DS



[[file:824px-DS_Ktrl_Name_10.jpg|300px|right|thumb|DS Name in Kontrol - click to enlarge]]
:''7.'' Click on "Show Devices" and
:''8.'' Select the Linn Kontrol (preamplifier) and go into the Linn Kontrol '''Sources''' screen 
:''9.'' Select the Input that the Linn DS is connected to and enter the '''Name''' of the Linn DS that was take from the Linn DS - Devices screen Name field (taken in point 3)
:''10.'' If a Linn CD player was also enabled enter the '''Name''' of the Linn CD device that was take from the Linn CD player - Devices screen

===Ethernet controlled Linn Pre-Amplifier (Akurate Kontrol/1)===
:''1.'' Select the Linn DS and go into the Linn DS '''Device'' screen
:''2.'' Take note of the text in '''Name''' and the '''Room''' fields
:''3.'' Click on "Show Devices" and
:''4.'' Select the Linn Kontrol (preamplifier) and go into the Linn Kontrol '''Sources''' screen 
:''5.'' Change the Akurate Kontrol '''Device - Room''' name matches the Linn DS Room field taken in point 2.
:''6.'' Select the Input that the Linn DS is connected to and enter the '''Name''' of the Linn DS that was take from the Linn DS Name field taken in point 2.

I would suggest a "cut and paste" of the Room field and DS name field as this is case-senative ("lounge" is not the same as "Lounge")

==Sources==

===Name===
This is the source name that will appear in the DS user control software (Kinksy, Kazoo etc)<br>

===Visible===
This allows you to hide sources. 
If you set Visible-NO, then this input is hidden from selection in the Front panel and the user control software selection list.<br>
This does not mean that you have disabled the input, it only means that you cannot see it.

===Delay Mode===
[[file:584px-DSM_delays.jpg|400px|right|thumb|Source delays - click to enlarge]]

There are 3 different delays modes with the Linn DSI/DSM/Exakt for external sources (Analogue, Toslink, SPDIF & HDMI)
:'''Direct''' - This will feed the audio in real-time to the local Linn DSI/DSM, but the audio fed to the other Linn DS products will be delayed by 150mS. If this is setup and the other Linn DS products are fairly close, the music will sound like an echo '''(Note: Space Optimisation will DISABLED on the analogue input in this Direct Delay Mode, all other inputs can have Space Optimisation enabled in Direct Delay mode)'''<br>
:'''Fixed''' - This will delay the audio to ALL Linn DS/DSI/DSM products (including Exakt products) to keep the audio in perfect sync. This common delay is 150mS ('''Space Optimisation CAN be used''')<br>
:'''Variable''' - This is a lipsync delay from 20ms-1999ms on this local DS. However the Songcast listening rooms will ONLY be in perfect sync for Lip-sync delays of =>150mS. ('''Space Optimisation''' '''CAN be used''')
:If the lip-sync is less than 150ms, the listening rooms will always have a 150mS from original source, this means that the audio will be out of sync by 150ms minus the lip sync value. (eg Lipsync delay 90mS, then the delay from the sender DS audio to the listening room DS is 60mS)
:Lipsync delay time is variable from from 20mS-2S either from the Konfig app or the IR handset.<br>
For operation detail check [[DSM Audio Latencies Explained]]<br>

===Input level, Unity Gain, Volume offset===
[[file:808px-Sources-setup.jpg|404px|right|thumb|Source settings - click to enlarge]]
:'''Input level (Vrms)''' - This is to allow you to change that input profile for the specific sources. This may be due to input adapters,  such as RCA-XLR, XLR-RCA etc, being used giving different output levels.

:'''Transformer''' - This is only on some of the Linn DSM's and enables the input to electrically isolated via an audio transformer on this input. This should '''NOT''' be enabled if you are connecting to another product with an audio transformer on it output, such as a '''URIKA''' or '''Klimax DS/1'''. 

:'''Unity Gain''' -This will turn off the DSM volume control whenever that input/source is selected. This is a pass-through state

:'''Volume Offset''' - this is an trim adjustment. Some audio sources have a higher or lower output than normal.  This trim/offset will allow you to you to switch between source and keep the same DSM volume.

==Songcast / Net Aux inputs==
[[file:669px-Net_Aux_10.jpg|300px|right|thumb|Sources - click to enlarge]]
* To show the Linn DS sources you need to make these visible. This allows you to hide source that you are not going to use, such as UpnpAV that is only used with some media controllers.
* '''Songcast''' listen to Music playing on your [http://oss.linn.co.uk/trac/wiki/SongcastWindowsDavaarManual#KnownIssues PC SONGCAST] software or listen to another  DS, 
** '''Visible'''
*** Set Visible to '''NO''' will hide this on the inputs listing within the control software Kinsky.
*** Set Visible to '''YES''' will make this a visible source in Kinsky
<br>
* '''Net-Aux''' To have 3rd party Media streamers to play on your Linn DS
** '''Visible'''
*** Set Visible to '''NO''' will hide this on the inputs listing within the control software Kinsky.
*** Set Visible to '''YES''' will make this a visible source in Kinsky
** '''Auto Select'''
*** Set Auto Select to '''ON''' will get have the Linn DS to automatically switch to the Net-Aux input on receipt of a third party media stream.
*** Set Auto Select to '''OFF''' if you do '''NOT''' want the Linn DS to automatically switch to the Net-Aux input on receipt of a third party media stream


== HDMI ==
[[file:764px-HDMI_Konfig_10.jpg|400px|right|thumb| HDMI - click to enlarge]]
* The HDMI connection can be shutdown whilst the product is in Sleep mode
* Usage of the Audio mode etc are explained [http://docs.linn.co.uk/wiki/index.php/HDMI_Setup#Audio_Mode  here]
<br>

<br><br><br>

== Songcast Sender ==

[[File:809px-Songcast_sender.jpg‎| 400px | centre]]

[[Songcast_Sender|<big>Click here for Songcast Sender page</big>]] <br><br><br>

== Tidal ==
[[file:795px-Konfig-Tidal.jpg‎ |298px | centre]]

This allows you to control the quality of the next Tidal radio stream tracks.
This tell tell Tidal that the music stream will now be in the Low, High or top level - FLAC quality audio. That is, the next Tidal track will be played in the newly set quality of audio.

The change in Tidal audio quality will also control the amount of broadband capacity you are using. 
* "Low (AAC 96kbps)" will use the least amount of broadband
* "High (AAC 320kbps)" will use a resonable amount of broadband
* "FLAC (lossless)" will use the most amount of broadband.

<div id="Exakt_Optimisation"></div>

== Space Optimisation ==

'''An Internet connection is required when using Exakt Systems and Space Optimisation'''

If you have selected an Exakt system, you will see the following three configuration tabs.

[[File:KonfigExaktTabs.png|740px|Exakt Tabs]]

'''Exakt''' allows you to assign an audio channel (i.e. Left or Right) to an Exakt speaker.


'''Space Optimisation+''' provides a listener focused way of applying room optimisation.

If you have selected a DS system, you will see the following three configuration tabs.

[[File:KonfigNonExaktTabs.png|740px|Exakt Tabs]]

'''Speakers''' allows you to select the speaker that is connected to your system.<br> 
The current list of supported speakers are [http://www.linn.co.uk/systems/technology/space-optimisation#compatible-speakers| LISTED HERE]

'''Space Optimisation''' provides a listener focused way of applying room optimisation.


For help with this, please see the [[Space Optimisation|Space Optimisation]] article.

== Updates ==

[[File:Updates.png|740px|Updates Page]]

The Updates tab indicates the number of Linn devices that currently have a newer software version available, as shown in the screenshot above.

Each device that has an update available will be in the list of updatable devices. Each device has information about the update version available as well as a link to the release notes.

To update a device click the 'Update' button. If you have more than one devices to update you can click the 'Update All' button to update all the devices at the same time.

If you updated a device to beta software and then decide you want to go back to the latest stable release you just need to un-click the [[#Participate_in_beta_program_2| Participate in beta program]] option, return to the Updates page and update the desired device.

== Diagnostics ==

[[File:Diagnostics.png|740px|Diagnostics Page]]

The Diagnostics tab indicates the number of Linn devices that currently have crash data available to send to Linn, as shown in the screenshot above.

To send the crash data from a device to Linn click the 'Send' button. If you have more than one device with crash data you can click the 'Send All' button.

If you do not wish to send the crash data for a device you can click the 'Ignore' button and you will not be notified about crash data until the device crashes again. If you want to ignore crash data from all the listed devices you can click the 'Ignore All' button.

'''NOTE: No personal information is sent to Linn as a result of sending crash data to Linn.'''

== Advanced ==

[[File:Advanced.png|740px|Advanced Page]]

The Advanced page allows a user to restore a Linn device back to the original factory settings. It also allows a user to manually updating a Linn device's firmware to a locally stored firmware bundle.

=== Restore Factory Settings ===

Click the 'Restore' button associated with the desired Linn device to start the process of restoring the Linn device to its factory default settings.

=== Updating Linn Device Firmware ===

First download the desired firmware from [http://products.linn.co.uk/VersionInfo/Downloads/Releases/ here].

[[File:992px-Advanced-update.jpg|740px|Advanced Page]]

Next enter the firmware's downloaded location into the text field associated with the desired Linn device, e.g. On Windows, C:\Users\<username>\Desktop\KlimaxDsm_4.7.5.zip and on Mac, /Users/<username>/Desktop/S08500116.

'''NOTE: On Mac the downloaded firmware is automatically unzipped by the OS and so the location is a directory unlike on Windows where the location is the downloaded zip file. to Stop this go into Safari settings  preferences > General > uncheck "Open safe files after downloading" '''

After entering the firmware's location click the 'Update' button to start the process of updating the Linn device's firmware.

=== Device Recovery ===

This option should only be used if your are having problems updating your Linn DS through the standard methods, i.e. manually as described in the previous section.

After a 'Device Recovery' update has been performed any Linn device settings changed by the user will be set back to factory defaults.

== Settings ==

[[File:Settings.png|740px|Settings Page]]

=== Application Updates ===
==== Automatic update checks ====
Whether Konfig automatically checks for newer versions of Konfig.
==== Participate in beta program ====
Whether Konfig automatically checks for beta releases of Konfig.
==== Check For Updates ====
Force Konfig to check for newer versions of Konfig, taking into account whether 'Participate in beta program' is checked.

=== Device Updates ===
==== Participate in beta program ====
Whether Konfig automatically checks for beta releases of firmware for available Linn devices.

=== Diagnostics ===
==== Automatically send DS crash information to Linn ====
Whether to automatically send Linn device crash information to Linn for analysis (recommended to be checked).

'''NOTE: No personal information is sent to Linn as a result of this option being checked.'''

=== Privacy ===
==== Send anonymous usage data to Linn ====

Whether to allow Konfig to send anonymous usage data to Linn for analysis (recommended to be checked).

'''NOTE: No personal information is sent to Linn as a result of this option being checked.'''

=== Network ===

Which network to use to locate Linn DSs.

= Troubleshooting =
===Konfig reports "Script Error" when I run Konfig===
On Windows PC Konfig uses the software libraries of Internet Explorer 11. Make sure that IE11 is installed/Enabled on your Windows PC before you run Konfig;<br>
Found in Control Panel > Programs > Program and features > Turn Windows Features ON > Internet Explorer 11

Note: Windows XP does not support Internet Explorer 11

===In Space Optimisation I cannot enter any information===
Check that your PC has Internet Explorer 11 installed (As per Script error above)
Konfig will not work with Windows XP as this will only support Internet Explorer9

=== Konfig cannot see any of my DS ===

Check within Settings that the Network connection is correct.<br>
In older versions of Konfig you only had to select the network card, (wired, wireless etc). Now Konfig asks you for the Network IP range, this is to simplify the connection as this can use BOTH the wired and wireless connections if they are connected to the same Network.<br>
If your PC/MAC has changed Ethernet networks (for installation, Home-Work etc), the Konfig may be setup for a different address range and not see any DS products. So if your Konfig cannot see your Linn DS products, go into Settings and check that the correct Network address has been selected (click on the drop down box to see what is available)

====Check Firewalls====
Some Anti-virus Suites also have additional Firewalls that will block a lot of communications. If Konfig used to work and now does not find any products then check if your Anti-Virus suite has recently had a major update. This update may require the Konfig for have "firewall exceptions".

Windows has it own firewalls you can check the settings by:
: Control Panel > Windows Firewall > Advanced Settings
: then select Inbound Rules and check that ALL of the entries for Konfig are enabled
[[File:Konfig-Firewall.jpg|600px|centre]]
: They should have a green check/tick on all entries. 
: If they have a red restriction symbol then they have been blocked. You can change this:
:* Select the restricted Konfig's Rules 
:* In the General tab enable the "Allow the connection"
:* repeat this for All Konfig Rules with the Restriction symbol & restart Konfig

=== Konfig will not let me do a Space Optimisation ===
Konfig must have the Room Dimension, each Wall construction type, Listening position and Speakers used with the '''IDEAL POSITION''' entered. If you only have the Practical position entered Konfig will have no reference to the best sounding position in this room.



=== SPACE OPTIMISATION only lists "Unknown" speakers ===
or
=== Konfig cannot load Assets ===
When Konfig is first run it will download the speaker setups for all supported speakers. If this is still being loaded (from a slow internet connection), this will only show unknown speakers. <br>
The solution is to leave Konfig running for a few minutes and wait until it has file has been downloaded and available for Konfig to use.<br>
:If this is an update from a previous version of Konfig this may be a little confused during the update:

::1. Quit the Konfig software
::2. Delete the Konfig settings (This will only require the options of Konfig to be re-configured)
::On a Windows PC
:::* Using My computer, go into ''C:\Users\<username>\AppData\Local'' and DELETE the KONFIG folder. (You may have to into Tools > Folder Options > View and enable "Show hidden files, folders, or drives")
::On a Apple MAC
:::* Using Finder, GO > Go to Folder ''"~/Library"'' and delete the Konfig folder
::3. Restart Konfig. This may take a short time to update itself from your internet connection.


=== After the software update the Linn DS is not working correctly or losing settings ===

This can be due to a configuration conflict with the last software version:
* From Konfig, under the Advanced page, select your DS
* Select the '''RESTORE''' button, this will reset the Linn DS back its factory defaults
* Reconfigure your DS to your preferred setting. (As this is configuration is performed in the same software version this should remove any previous conflicts).

=== Where is the manual for the previous releases of Konfig? ===

The old Konfig manual has moved to [[Konfig_Manual_Old| here]]
<br><br>
=== Konfig just doesn't run on my Mac. The icon bounces in the dock and then goes away.===
* Open Finder
* From the Menu bar at the top select 'Go' the 'Go to Folder'
* Type in ~/Library/Konfig and click Go
* Select 'Options.xml' file and delete


=== What if I have problems updating? ===

'''Don't panic, the update process is safe, so you should always be able to recover your device'''

* Restart Konfig. If your device reports the expected version, the update was successful and you are done
* If your device does not report the expected version, retry the update process (if you were updating over wireless, try updating over a wired connection)
* If this fails, power cycle your device and try again
* If this fails, try the recovery procedure below


=== Recovery Procedure ===

* Download the latest version of software for your product from [http://products.linn.co.uk/VersionInfo/Downloads/Releases/ here]
* Save this .zip file to a known location on your hard drive
* Open Linn Konfig
* Go to the ‘Advanced’ page
* Press the fallback button on the DS product
* The DS should appear in Konfig with a lightning symbol beside it
* Click the 'Browse' button beside the DS in Konfig
* Locate the .zip file that you just saved and select this
* Select the ‘Device Recovery’ option
* Click on ‘Update’
* The unit should update successfully
* If the update fails then contact your Linn retailer for further support

'''NOTE: On a Mac the downloaded firmware is automatically unzipped by the OS and so the location is a directory, unlike on Windows where the location is the downloaded zip file.'''<br>
'''To stop this, go into Safari settings > Preferences > General > Uncheck "Open safe files after downloading" '''

=== What if I want to revert to older versions of firmware? ===

We only support the latest firmware release and do not recommend running old firmware on any Linn DS.

We only archive released versions of firmware.

* Put your device into fallback mode from the button on the back of the device
* Download and install the compatible version of Konfig from the release download site (i.e. Cara Konfig if you are reverting to Cara firmware, Davaar for Davaar, etc)
* Download the version of firmware (zip file) you wish to use from the release download site (only firmware for your device model will work)
* From Konfig, under the Advanced page, enter the downloaded firmware location for your Linn device

Keep in mind, only compatible control points will work with your device (i.e. Cara with Cara, Davaar with Davaar, etc)

=== What if I have problems updating my Exakt devices? ===

'''Don't panic, the update process is safe, so you will always be able to recover your device'''

* Normally your Exakt devices will update seemlessly as part of the standard DS/DSM update process.
*  Restart Konfig. If your Exakt device appears under Exakt Setup and there is no Update button, the update was successful and you are done.
* Restart Konfig. If your Exakt device appears under Exakt Setup and there IS an Update button, the update was unsuccessful, click Update to try again.
* If this fails, power cycle your Exakt device and the connected DS/DSM device and try again.
* If this fails, follow the device recovery process below:
* Put both your Exakt device and connected DS/DSM into fallback (from the buttons on the back of the devices).
* Find the connected DS/DSM in the Update tab and click Update.
* If you have an integrated Exakt speaker, this will fully update your Exakt device as well.
* If you have an Exakt tunebox, you will be prompted at the end of the update to enter your speaker serial number from the Exakt Setup tab to complete the update.

If you have difficulty programming an Exakt speaker or Tunebox, but the Exakt DSM is OK (require Konfig 4.12.2 onwards)

* Put the speaker or Tunebox into FALLBACK
:* Make sure the Exakt DSM is Out of Standby
:* Press the Fallback button on the Exakt Speaker/Exakt Tunboks
* In Konfig in the DS - "Exakt setup" tab, this speaker should now show up with a RESTORE button, press the RESTORE button and wait for this to complete. If this is a Exakt Tunebox then enter the serial number of the speaker then do the UPDATE button
* Complete

If Konfig reports '''"A problem occurred while updating the device" '''
* Power off the Linn DS/DSM and retry uploading the Konfig configuration
* If this still does not work contact the Linn Helpline with a copy of the Konfig '''Userlog.txt'''. This can be found in:
: Windows folder: C:\Users\<username>\AppData\Local\Konfig
: MAC folder:  ~/Library/Konfig
Also supply information on the products used, that is speakers, speaker serial numbers and Exaktbox (if used)

=== Why does Konfig not show Space Optimisation for my DS? ===

Space Optimisation for DS was introduced in Davaar 25.

To enable Space Optimisation on your DS you will need to install Davaar 25 or later firmware on your DS.

=== Konfig state "Upload Application" on Main screen===
This is due to Java security:

:Windows 
::1. Go into Internet Explorer - Tools - Internet options 
::2. Select Security
:::a) If "Internet" Security is High, reduce this to Medium High 
:::b) now select "Local Internet" icon 
:::c)If "Local Internet" Security is High, reduce this to Medium High 
::3. OK out of this & restart Konfig 
<br>
:MAC OSX 
::1. Go into Preferences - Java 
::2 Go to Security and reduce security level from Very High to High 
::3 Ok out of this and restart Konfig

== Known Issues ==
If you start Konfig and only get a white screen or only shows toolbar with no "Show devices" button:
:Windows
:1. Go into Internet Explorer - ''Tools'' - ''Internet options''
:2. Select Security 
::a) If '''"Internet"''' Security is High, reduce this to Medium High
::b) now select '''"Local Internet"''' icon
::c) If '''"Local Internet"''' Security is High, reduce this to Medium High
:3. OK out of this & restart Konfig

:MAC OSX
:1. Go into '''Preferences''' - '''Java''' 
:2 Go to '''Security''' and reduce security level from Very High to High
:3 Ok out of this and restart Konfig

If this does not cure the issue then
:1. Run Konfig
:2. Open Internet Explorer/Safari
:3.  Type in [http://localhost:5000 http://localhost:5000] into the IE address bar
::(If Songbox is running then type [http://localhost:5001 http://localhost:5001]
:4. What appears in the window?
:5. If Internet Explorer shown the Konfig windows OK then retry steps 3/4/5 using Chrome or another web browser.



;After the update some PC/MAC cannot find any Linn DS/DSM products:
Do the following procedure:
:1. If you are using Norton Anti-virus, make sure that the new Konfig is added an exception
:2. Restart your PC/MAC and retry Konfig 10 
::a) Press the '''SHOW DEVICES''' button
::b) If a number appears beside the Updates tab (top of Konfig screen,
:::i) Press the Updates tab and press '''UPDATE''' beside your Linn DS/DSM name 
:::ii) Wait until he update is finished and Press the '''SHOW DEVICES''' button. Your DS should now appear.
If your Linn DS/DSM is not listed
:3. Press the '''ADVANCED''' tab and see if your Linn DS/DSM is listed here
<br>
;If neither of these two options work:Follow the  [http://docs.linn.co.uk/wiki/index.php/Troubleshooting#Konfig_diagnostics Konfig 10 diagnostics]

;If doing a Advanced download Konfig reports "cannot find directory..";
:Check that 
:1. You can typed the correct file location and file name in to the download field
:2. Konfig 4.10.5-4.11.2 needs internet access before doing the file update. Make sure that you have an Internet link BEFORE opening Konfig
<br>