FAQ-Kazoo

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Common Kazoo FAQ's

Kazoo states "Waiting for Room...."

First basic points to check:

  1. Is the Linn DS/DSM power on? (that is, is there mains power to the Linn DS/DSM and is it switched on. (Do not dismiss this as this is a very common issue)).
  2. Click on the Kazoo Rooms selection and see if any other room are listed. (Your Room name may have changed but Kazoo is looking for the old room name).
  3. check is the Settings of the Kazoo App: (this may be setup to connect to a different LAN/Network than your Linn DS/DSM is connected to)
(If your device running Kazoo also has a VPN, make sure that the VPN IP address is not selected)


If you are still having issues, try the following:

1. Power cycle (Mains OFF, wait 30seconds, Mains ON), the Linn DS/DSM and then quit/exit the Kazoo App and re-open the Kazoo App.
2. If your PC/MAC has multiple network connections, (wired and wireless/Wifi). Disable one of them so you are ONLY using wired Ethernet or wireless Ethernet. Restart the control point (PC/MAC/iPhone/Android etc) and check operation.
3. Some Network DHCP servers/switches can block UPnP communication. This may have been due to an hidden software update on your Router or has enhanced security enabled to block the communications used by the Linn DS/DSM to the Kazoo App. If possible try the Linn DS/DSM on a different LAN/Network and see if this allows for connection.
4. You may have different Anti-Virus & firewall packages from the Windows default, (such as Norton, McAfee, etc) ensure that these have the above files with exceptions as per their Manual, plus check the UPnP port. [1]
5. Try another control point, to check the operation of your PC that is WIRED to the LAN/network. That is, NOT using Wifi/Wireless.
6. If the App is still available for your control device try the KINSKY app to see if this works.

For further assistance, try our customer support pages. Detailing to our Customer Helpine team what you have tried from the above list and the results in each case.


Volume control

VOLUME control greyed out

If you have recently upgraded your Kazoo to version 4.11.252, or later, and the Volume control option is greyed out then you will need to update the Firmware on your Linn DS/DSM players to Davaar60 or later using Linn Konfig

Pressing and holding Volume UP/DOWN on the IR handset will only change volume by 1 step

The batteries on the Remote handset are weak. Change the batteries and retry this operation

Pins not selecting the correct Radio station or sources etc

Using the Kazoo app if your Pins are not selecting the originally setup action then delete this Pin and re-assign its action.
The original Pin setting may be been setup in a beta/development, (Davaar 63) version of Linn DS firmware and may be incompatible with the current version of Davaar.
Also check the batteries on your IR handset are OK. (You need to Press and HOLD the PIN number on the older handsets and these may have weak batteries and stop sending for the 2 seconds required to select the PIN)


Information on how to setup a PIN is shown HERE



Twonky Media music greyed out or will not play

If you are looking at the Music and the Music cannot be added to the Playlist or is greyed out. But you may if you go to a PC/Mac and this does allow the same Music (or vice-versa) you will probably also using Twonkymedia.
The solution is to go in the Twonky Settings > Advanced > Media receivers and RESET LIST. Now retry the iPad Kazoo and it will probably now work.






General product issues

For more detailed General product connection issues press HERE.
This will give you a more detailed guide of find out why your Linn DS/DSM may be having issues working.






iPhone/iPad Kazoo questions

I cannot find my Linn DS

The Subnet setting in the Kazoo settings page may be confused. If you have a Subnet option, (not all iPhones/iPads have this option), Select a different address, then reselect the correct network/subnet.
If you do not have a Subnet option then check your Wifi is connected to the same IP range as your Linn DS/DSM.


Also, go into your iPhone/iPad settings and select "Mobile Data".
Scroll down the page and for Apps that can use Mobile data and disable the Kazoo app.
IPhone-Mobile data.jpg
This will stop Kazoo from using your iPad/iPhone internet when it should be using the Wifi connection.

Linn DS disappearing

IOS 11.4.1 update has been reported causing general issues with Wifi connections, this is not only with Linn DS but with anything using Wifi.
If you go into iPod/iPhone settings > Wi-Fi and switch OFF Wifi for a few seconds then switch Wifi back on then Kazoo will then find your Linn DS/DSM's.

Black screen only on Kazoo App

If you are only getting a black screen do a hard reset of the iPad:
Press and HOLD BOTH the POWER button and the HOME button until the Apple icon appears
If you have previously done a software update without fully shutting down the previous version of the Kazoo app (double press the HOME button, select the Kazoo app and slide up to quit), then the original version of the Kazoo app may be running in background while you are trying to run the new version. The hard reset will normally fix this black screen.


Linn Customer Support

If you are still having issues trying to find your Linn DS/DSM using Kazoo then you can request Linn Customer Helpline assistance. (Please make sure that you try using the Kazoo app to find and control the Linn DS/DSM first, this action will send a usage log to help us trace what has gone wrong before we contact you.)

  1. Go into Kazoo Settings
  2. Select "Report to Linn" button
  3. Select "Report a problem"
  4. Give a summary of what is not working together with your name and contact details
  5. Finally, press "Report to Linn"

You will then be given a "ticket" number for your issue. If you do not get a ticket number please do NOT repeat this action. There is a good probability that your ticket has been received but somewhere along the process Kazoo has not received the ticket number.





Android Kazoo questions

Kazoo cannot find my Linn DS

In the Android Kazoo App you can select the network (call Subnets),that Kazoo will look for your Linn DS/DSM.

  1. Go into Kazoo settings
  2. Check the Subnets and the Linn DS address range is typically against the (wlan0) number. Select this and use the Android BACK button to go back into the Kazoo app
  3. You should now find your Linn DS/DSM.



On some phone it may switch this setting to the "mobile data" connection and not the Wifi connection.
If your phone supports this try:

  1. Open up Settings on your device
  2. Locate and tap "Data usage" (try using the search within settings)
  3. Locate the app you want to prevent using your data in the background (not all phone support this so do not worry if cannot find this option.)
  4. Scroll to the bottom of the app listing
  5. Tap to enable Restrict background data



If you are still having issue check that you are in the same network as the Linn DS:

  • Repeat steps 1 & 2 from above and take note of the number, (the IP address) stated against '(wlan0)'
  • Go to the Linn DS/DSM with your Linn IR handset. Point the handset to the and press AND HOLD the # button. The first value given is the Linn DS/DSM IP address. Take a note of this number.
On a Sekrit DSM press the rear of the dial to bring up the ">Software update/Properties" page. Press the front of the dial to highlight "Properties" and then press the right of the select this page. Take a note of the IP Address on this page.
Compare the number from the Linn DS/DSM and the Android Kazoo. Ignore the last number, the first three number should match each other otherwise the Kazoo app is on the wrong IP address range.
E.g
Kazoo app: 172.55.2.1 & Akurate DS: 192.168.23.49 Kazoo will NOT control the Akurate DS
Kazoo app: 192.168.23.193 & Akurate DS: 192.168.23.49 Kazoo will control the Akurate DS

Linn Customer Support

If you are still having issues trying to find your Linn DS/DSM using Kazoo then you can request Linn Customer Helpline assistance. (Please make sure that you try using the Kazoo app to find and control the Linn DS/DSM first, this action will send a usage log to help us trace what has gone wrong before we contact you.)

  1. Go into Kazoo Settings
  2. Select "Report to Linn" button
  3. Select "Report a problem"
  4. Give a summary of what is not working together with your name and contact details
  5. Finally, press "Report to Linn"

You will then be given a "ticket" number for your issue. If you do not get a ticket number please do NOT repeat this action. There is a good probability that your ticket has been received but somewhere along the process Kazoo has not received the ticket number.





Window 8/10 & iMac OSX 10.11 onwards questions

Can I download Kazoo directly without going to the Microsoft or Apple Store?

The Kazoo app is a "signed" piece of software that is authorised to use the operating system system libraries. This signed software is only available from the applicable Apps stores.


The only unsigned Kazoo software is early versions of Kazoo, with limited features, is available from oss.Linn.co.uk



When I open up Kazoo I cannot see any Rooms/DS's

  • Check the Kazoo Settings > Subnet are set to the same network as your Linn DS. (typically these are 192.168.***.***).
  • Also on your Windows PC
    • Go into "Settings" > "Network & Internet" > "Change Connection properties"
    • Check that “Make this PC discoverable” is turned ON


Kazoo freezing/hanging on Windows PC

There have been reports that Kazoo keeps freezing/hanging and to get control back you have to quit Kazoo and restart it. This is because Windows is putting the network connection into sleep mode without telling Kazoo and causing poor communication.
  • One way to stop this is to go into Device Manager (right click the Windows icon),
  • Click on the “Network Adaptors”,
  • then the “Power Management” tab and DISABLE the “Allow computer to turn off this device to save power”


Linn Customer Support

If you are still having issues trying to find your Linn DS/DSM using Kazoo then you can request Linn Customer Helpline assistance. (Please make sure that you try using the Kazoo app to find and control the Linn DS/DSM first, this action will send a usage log to help us trace what has gone wrong before we contact you.)

  1. Go into Kazoo Settings
  2. Select "Report to Linn" button
  3. Select "Report a problem"
  4. Give a summary of what is not working together with your name and contact details
  5. Finally, press "Report to Linn"

You will then be given a "ticket" number for your issue. If you do not get a ticket number please do NOT repeat this action. There is a good probability that your ticket has been received but somewhere along the process Kazoo has not received the ticket number.





Alexa Control

Linn Smart Homes


Instructions on how to setup Linn Smart Home

There are a limited number of commands available using Alexa mainly volume, basic source switching, PIN selection and Sleep state. Here are some sample commands, some are self explanatory):

"Alexa, set the volume of Kitchen to 50"
"Alexa, turn the volume down on Lounge" - turn volume down by 1 step in Lounge
"Alexa, turn the volume down on Bedroom by 20" - turn volume down by 20 steps in Bedroom
"Alexa, turn the volume up on Lounge" - turn volume up by 1 step in Lounge
"Alexa, turn the volume up on Bedroom by 10" - turn volume up by 10 steps in Bedroom
"Alexa, mute Living Room" - Mute audio in Living room
"Alexa, unmute Morning Room" - Ummute audio in Morning Room
"Alexa, turn on Kitchen" - Wake up Kitchen
"Alexa, turn off Dining Room" - put Dining room to Sleep
"Alexa, next on Kids Room" - Skip forward track/radio station in Kids room
"Alexa, go forward on Guest Room" - Skip forward track/radio station in Guest room
"Alexa, go back on Kitchen" - Skip back track/radio station in Kitchen
"Alexa, pause Lounge" - Pause Lounge
"Alexa, resume Lounge" - Play Lounge
"Alexa, switch input to Blu-Ray on Living Room" - Select Blu-Ray DSM input in Living Room
"Alexa, change channel to 3 on Lounge" - Select Pin3 in Lounge DS/DSM
"Alexa, change channel to 1 on Bedroom" - Select Pin1 in Bedroom DS/DSM


Currently only supporting the English language, but more can be added to the Wishlist on request.