Template:FAQ:Kazoo FAQ

Kazoo is always saying waiting for room; "xyz"

This is Kazoo is waiting for a room xyz to appear on the network. However, if the:

1. the room name has been changed, (after doing a Konfig - RESTORE).

Click on the Kazoo Room selection box to find out if it can see any Linn DS/DSM rooms.

2. The Linn DS/DSM has not been powered on.

Check the Linn DS/DSM front panel display and find out if it is powered On.

3. The Linn Kazoo is looking at the wrong network.

Go into Kazoo Setting and check the Network/Subnet settings are the same as your Linn DS. If this doesn't work try checking the points in this link

Volume control

VOLUME control greyed out

If you have recently upgraded your Kazoo to version 4.11.252, or later, and the Volume control option is greyed out then you will need to update the Firmware on your Linn DS/DSM players to Davaar60 or later using Linn Konfig

Pressing and holding Volume UP/DOWN on the IR handset will only change volume by 1 step

The batteries on the Remote handset are weak. Change the batteries and retry this operation

Pins not selecting the correct Radio station or sources etc

Using the Kazoo app if your Pins are not selecting the originally setup action then delete this Pin and re-assign its action.

The original Pin setting may be been setup in a beta/development, (Davaar 63) version of Linn DS firmware and may be incompatible with the current version of Davaar.

Also check the batteries on your IR handset are OK. (You need to Press and HOLD the PIN number on the older handsets and these may have weak batteries and stop sending for the 2 seconds required to select the PIN)

Information on how to setup a PIN is shown HERE

I cannot see the Linn DS on my Kazoo or other control device

If you only have one device running Kazoo and this cannot see the Linn DS/DSM the first thing to check is the Settings of the Kazoo App:

• Windows 8/10 and MAC OSX 10.11 onwards
• Android devices
• Apple iPhone/iPad

(If your device running Kazoo also has a VPN, make sure that the VPN IP address is not selected)

If ANY control device cannot see the DS product, check the following:

1. Power cycle (Mains OFF, wait 30seconds, Mains ON), the Linn DS/DSM and then quit/exit the Kazoo App and re-open the Kazoo App.

2. If your PC has multiple network connections, (wired and wireless-WifI). Disable one of them so you are ONLY using wired Ethernet or wireless Ethernet. Restart the control and check operation.

3. Some Network DHCP servers/switches can block UPnP communication. Either check the router settings or use a Ethernet router such as the Netgear RP614 to see if this cures the issue.

4. You may have different Anti-Virus & firewall packages from the Windows default, (such as Norton, McAfee, etc) ensure that these have the above files with exceptions as per their Manual, plus check the UPnP port. [1]

5. Try another control point, to check the operation of your PC that is WIRED to the network. That is, NOT using Wifi/Wireless.

Twonky Media music greyed out or will not play

If you are looking at the Music and the Music cannot be added to the Playlist or is greyed out. But you may if you go to a PC/Mac and this does allow the same Music (or vice-versa) you will probably also using Twonkymedia.

The solution is to go in the Twonky Settings > Advanced > Media receivers and RESET LIST. Now retry the iPad Kazoo and it will probably now work.