View source for Troubleshooting

== [http://docs.linn.co.uk/wiki/index.php/FAQs Some information can also be found in the FAQs section]<br> ==

==I cannot get any TuneIn radio stations to work==
<big><font style="color:red">If you have no radio then check <u>[http://status.tunein.com/# http://status.tunein.com]</u> this will show any streaming issues with Tunein Radio</font></big>
This maybe a simple issue that you have no internet connection to the Linn DS/DSM.<br>
If you have a Qobuz or Tidal account then check that you can get Music from those services, they will tell you if you have internet.<br>
If the Radio stations show "Unsupported" against them this points to the Radio stations with being incorrrect and an issue with the Tunein servers. Check <u>[http://status.tunein.com/# http://status.tunein.com]</u> for the status of the Tunein servers.

== Pins not selecting the correct Radio station etc ==
Using the Kazoo app if your Pins are not selecting the originally setup action then delete this Pin and re-assign its action. <br>
The original Pin setting may be been setup in a beta/development version of Linn DS firmware and may be incompatible with the current version of Davaar.<br>

== KAZOO User interface issues ==
{{FAQ:Kazoo FAQ}}

== Kinsky issues ==
Any knowns issues with each version of Kinsky is reported in <br>
[http://oss.linn.co.uk/trac/wiki/KinskyIpadDavaarManual#Troubleshooting iPad Kinsky]<br>
[http://oss.linn.co.uk/trac/wiki/KinskyIphoneDavaarManual#Troubleshooting iPhone Kinsky]<br>
[http://oss.linn.co.uk/trac/wiki/KinskyWindowsDavaarManual#Troubleshooting Windows Kinsky]<br>
[http://oss.linn.co.uk/trac/wiki/KinskyMacDavaarManual#Troubleshooting MAC OSX Kinsky]<br>


==There is a ! on the front panel of my Linn DS/DSM==
There is a speaker setup issue on the Linn DS/DSM
[[Surround_Sound#Rules | Surround Sound Rules]]

== Konfig diagnostics ==
{{Issues:Konfig_Known_Issues}}


== Songcast ==
[http://docs.linn.co.uk/wiki/index.php/Songcast#Known_Issues_with_Songcast_V4.10 Songcast issues]

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== SongBox ==
[http://oss.linn.co.uk/trac/wiki/Songbox_4.3_DavaarManual#Troubleshooting Songbox]
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== [[General product control issues]] ==
This to help with the basic fault finding of a Linn DS system.


==Updating to Davaar55 only get audio from my Exakt outputs and not the Analogue Out==
{{Info:Dual Analogue}}

== Konfig states "EXAKT DISABLED" ==
Check [[ExaKt_Trouble_shooting|Exakt troubling shooting section]]

== Exakt system doesn't work ==
Check [[ExaKt_Trouble_shooting|Exakt troubling shooting section]]

==Tidal streaming issues==
{{FAQ:Tidal FAQ}}

==QOBUZ streaming issues==
{{FAQ:Qobuz FAQ}}

== iPad/iPhone, cannot find Linn DS in Airplay ==
{{FAQ:Kazoo - iPad/iPhone}}
{{FAQ;AIRPLAY1 FAQ}}

== HDMI general Troubleshooting ==
{{FAQ:HDMI_FAQs}}

==Networking==
{{Issues:Networking}}

==Checking internet connection consistency==
If your Radio keeps muting and you have a Windows PC you can check how good your connection is to the internet using PingPlot.<br>
This will be installed on your PC and can be used to "ping" your streaming server.
Pingplot can be downloaded from [https://github.com/ccampo133/PingPlot github] and run from command line or Shortcut. E.g.
BBC test<br><BR>
'''"C:\Program Files (x86)\PingPlot\pingplot.exe" -p -H bbcmedia.ic.llnwd.net  -n 1 -f BBC_ping'''<br><br>
If you have the Uri of the Radio streaming service, you can use this to check its connection.<br>
At the end of your test time hit CTRL-C and this will show you a time related graph of the internet latency found by your PC.

==Apple Music will not play on my Linn DS==
Apple Music can be downloaded on to your PC/MAC/Apple device for playback.<br> 
However, this music is DRM'd to ONLY for playback on Apple device. The only way to play this music is to purchase it from iTunes and download it ready for Media serving to the Linn DS.<br>
To listen to Apple Music on your Linn DS with Airplay from you PC/MAC/iDevice or play it on iTunes and Songcast it to the Linn DS

== Kinsky will not play any of the tracks from the Folder view ==
If the Music files directly using the Kinsky Folder option:
# Make sure that these Music files have some sort of tagging
# Check the Music files are in a SHARED FOLDER
# Ensure (with Windows Vista/7/8) that the Network is a Home/Work or Domain type, NOT a Public Network.
# Re-start your computer just in case some other software is blocking this operation.

== I cannot play some of my iTunes tracks on the DS ==
If you Music resides in the iCloud (iTunes Match) and '''NOT''' not located on your PC then this Music CANNOT be played on the Linn DS, (The DS does not have access to the iCloud)

== When I select the Linn DS on my Linn PreAmp the volume options disappears==
This is due to the name on the wrong DS name listed in the Preamplifer source name. (If you have change the name of the DS or performed a software update this will/may happen)

To fix this, 
* Go in to Konfig
* Select your Linn PreAmplifier
* Click on Configuration
* Go to Sources and expand (click on the > beside Sources)
* Expand the input that the Linn DS is connected to 
* click on the 'Name' and you see a drop-down arrow appear at the right hand side of the name box
* Select the name of the DS displayed.
* Click on another box in Konfig and the change has been made.
* Check operation with Kinsky. <br>



== Using SongCast on my PC/MAC, the music keeps dropping out ==
This is due to the music data not getting to the Linn DS player fast enough.<br><br>
Solution1: Go into the the PC/MAC Songcast Advanced preferences and increase the Latency value, (suggest doing it at 100mS steps, try it and if the Music drop out occurs again, increase the Latency by another 100mS, repeat until the drop outs stop.<br><br>
Solution2: If you are using a Wifi link this may be a weak signal (and reducing the bandwidth) or there is another Wifi device broadcasting on the same channel. Either change the Wifi Channel, get a stronger Wireless Access Point or use a wired netwrok conneciton.<br><br>

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== After power cut I cannot see my Linn DS/DSM in Kinsky ==
On switch on the Linn DS/DSM will check in the first few seconds with there is a computer network to connect to. If it doesn't find this ethernet network is will continue its start-up (bootup) thinking that there is '''never''' going to be network available and totally ignore any communications via ethernet. It will allow you to change inputs and volume using the IR handset and front panel but nothing else. (most DHCP servers can take 30-90 seconds before they produce a live network link)<br><br>
The only way to recover from this is to make sure that there is a live network connection going the the DS (lights flashing on the network socket) and power the Linn DS/DSM off then one again.<br>
If you have frequent power cuts we would suggest either:-
# An Uninterruptible Power Supply (UPS) on the DHCP server/Router to keep it alive during power cuts. or
# Add an Ethernet Switch between the DHCP Server/Router and Linn DS/DSM. The Switch will normally be alive in the first second of power up. The Linn DS/DSM will then, a few seconds later, see that there is a live network and keep asking for an IP address, (consistant flashing dot). 

'''Note:''' If you want to know the IP address of the Linn DS/DSM then press and HOLD the # button on the new Linn handset (the 'Info' button on the older handsets), this will initially show you the IP address.<br>
If this address is 127.0.0.1 this is a 'null' IP address and the DS has not seen a network during its startup. Any other number means it has seen the network and should be seen by Kinsky
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== Net-Aux input is not auto switching ==
The Net-Aux is designed to accept third-party Music streams.
If, within Konfig, the Net-Aux input is declared as "Visible - No", then the Linn DS/DSM will automatically switch to that input when a Stream is sent to it. <br>

If, within Konfig, the Net-Aux input is declared as "Visible - Yes", then you have to manually switch to this input to start playing the third party audio stream. <br>

This option will allow the user stop any third party streams from stealing the DS and allow full user control of the Linn DS/DSM from its control device(s)

Check the [http://docs.linn.co.uk/wiki/index.php/Konfig_Manual#Songcast_.2F_Net_Aux_inputs Konfig Manual]
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== I cannot see my DS in the Songcast Preferences tab ==
Press the REFRESH button, if your Linn DS('s) do not appear:-
1. Check the Advanced TAB - Network settings that the correct Network connection is used
2. On Konfig, check under Sources, that the Songcast<Songcast> source is Visible
3. Press the REFRESH button

Check the [http://docs.linn.co.uk/wiki/index.php/Konfig_Manual#Songcast_.2F_Net_Aux_inputs Konfig Manual]


<!-- == Internet Radio poor and keeps dropping out ==
Internet Radio is only as good as the transport mechanism. If there are excessive data loss in this transport mech, or bandwidth "shaping" (this allow burst internet communication to go without limitation, but constant streams of data to have reduced bandwidth).
If the --->

== The Linn DS/DSI will only play one track then stop ==
Make sure that the Linn DS/DSI has the PLAYLIST source selected, NOT the UPnPAV source.
The UPnPAV source is available for standard UPnP control devices that do not have the facilty to save the Playlists on the Linn DS itself. 





== ALAC files cannot be played on the Linn DS/DSI player ==

If the ALAC files have been created with a early version of dBpowerAmp or iTunes, these Music files may not be played by the Linn DS/DSI. 
To recify this, we suggest using dBPowerAmp V14 and above and transcode these from ALAC to ALAC, this will correct the file issue

== Internet Radio keeps muting ==
This is due to breaks in the media stream from the Internet.

This can be due to high network traffic in your area, business first thing monday morning, or heavy useage of video broadcast (like footbal matches).

Some ISP's will also reduce your bandwidth of certain types of network traffic, typically Bittorrant (P2P). Some ISP's will mistake your Radio stream for a Bittorrant and throttle this network traffic and cause muting of your Internet Radio.

Most domestic broadband states am "up to" bts speed of you broadband but does not state a minimum connection speed.(If you do a quick speed test will appear to be OK (this is a burst of datat). But the internet Radio is a constant stream of data. Any long breaks/delays in this stream can cause the internet Radio to mute)<br>
If you upgrade to a Business broadband (typically only a small amount extra), these will state a MINIMUM broadband bps. So if your area has difficulty in Internet Radio, suggest trying a upgrading your broadband to a Business broadband with a minimum speed of 500kbps, this should reduce/eliminate your internet Radio muting.

We have had reports that the network settings of the broadband router can cause issues. If you are technically minded, check the DNS settings of your router. We found that Google DNS works best with '''DNS1 - 8.8.8.8''',  '''DNS2- 8.8.4.4'''.

== The front panel of the DS is showing a flashing dot and I cannot see the Linn DS with Kinsky or Konfig.<br> ==

Computer networks can get very fussy. If you have any problems getting the Linn DS on an Ethernet network, (dot continuously flashing), try the following options:-<br><u>Option1</u><br>

# Power off the EVERYTHING connected to the Ethernet system, (PC, Printers, DS, Routers/DHCP servers).
# Leave everything powered off for at least 10seconds.
# Switch everything back on.
# Retry the system

You will find that some of the devices in the system get confused and cause system confusion. The power cycling will do a reset of the system and recover most issues.

<u>Option2</u><br>

# Use fresh Ethernet cables, (replace existing cables).
# If the Linn Ds is more than 3M (10ft) from the DHCP/Server. Move the Linn DS right beside the Router/DHCP server and patch using a short Ethernet cable (1M), the Linn DS to the DHCP server/Router
# Retry the system

<u>Option3</u><br>

# Build a totally separate system with only a DHCP/Server and Linn DS.
# Retry the system

Some networks only have a limited number of DHCP address’s. if you have already connected some PC’s to this system, your Router/DHCP server can remember these devices, (even though no longer connected) and will not allocated these previously assigned IP addresses to newly connected products. So the case of unplugging one device to free up an IP address for the DS to use will NOT work with most Routers/DHCP servers if there are no free DHCP IP addresses available.

This will give a better idea as to what is causing the problem. (98% of the time, this is due to a local network issue).<br><br>

== I cannot see the Linn DS on my control point<br> ==

If the control point cannot see the DS product, check the following:<br>

1. If your PC has multiple network connections, (wired and wireless-WifI). Disable one of them so you are ONLY using wired ethernet or wireless ethernet. Restart the control and check operation.

2. Some Network DHCP servers/switches can block UPnP communication. Either check the router settings or use a ethernet router such as the Netgear RP614 to see if this cures the issue.<br>

3. You may have different Anti-Virus &amp; firewall packages from the Windows default, (such as Norton, McAfee, etc) ensure that these have the above files with exceptions as per their Manual, plus check the UPnP port. [http://docs.linn.co.uk/wiki/index.php/FAQs#What_are_the_firewall_settings_required_for_Kinsky.2FKonfig_operation.3F]<br>

4. Try another control point, to check the operation of your PC

== I can only see some of my Music and the Music keeps pausing<br> ==

If you are using TwonkyMedia, suspect that the Music Rescan time is too small. The rescan action can take several minutes (&gt;30minutes in large file collections. If you set the Rescan time to be too small, it will start performing another&nbsp; Rescan before it has finished the first etc, etc, etc.<br>

Ideally the RESCAN time should be set to "0" (zero) and you can create an Internet Desktop shortcut for the URL:<br>

[http://172.20.0.164:8100/rpc/rescan http://your_NAS_IP:8100/rpc/rescan] for Netgear ReadyNAS or<br>

[http://128.0.0.0:9100/rpc/recan http://your_IP:9100/rpc/recan] for most other devices


<br>

== I cannot play some of my iTunes files ==

Downloaded iTune Music is DRM protected, (Digital Rights Management). This will ONLY allow playback on iTunes devices.

These Music files will have the M4P extension. To make these files visible to the DS, the DRM must be stripped off these Music files. (This may be done by iTunes or illegal software).

Contact iTunes on the supply of non-DRM files.

<br>

== A ripped CD is not showing up<br> ==

Firstly, ensure that the CD has been ripped to the correct location (e.g. to the NAS and not to the PC).

If that is not the cause, it is possible that the metadata is incorrectly applied, or there is no metadata. Tools like Audioshell, which runs as part of Windows Explorer, will show the file properties including the track metadata.

Metadata is a place holder for the track/album/artist information. It can hold much more info, but it is this minimum information that is required by the media server to enable it to find an album and tracks.

In some cases, the FLAC metadata may be incorrectly applied. One common problem is that FLAC files are wrapped in ID3 tags instead of using the standard FLAC/Vorbis tagging. FLAC with ID3 tags is against the FLAC specification, and early versions of DS players reject these files as invalid. When viewing the metadata from [http://www.mp3tag.de/en/ MP3Tag] ID3 tags will be shown as "FLAC (FLAC ID3V2)" instead of "FLAC (FLAC)". If this has happened the tag data can be removed using MP3Tag, but you will then have to re-add the correct metadata manually using the same tool. Usually, it will be faster to rip the disc again, but before you do so, ensure the ripping software is correctly configured.

<br>

==  '''[http://docs.linn.co.uk/wiki/index.php/Troubleshooting_old Archive ]''' ==

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[[Category:FAQ's]]