Exakt Recovery

What if I have problems updating my Exakt devices?

Don't panic, the update process is safe, so you will always be able to recover your device Equipment needed:

• Linn DS/DSM using a WIRED LAN, (Wi-Fi can be unreliable)
• Apple/Android device running Linn App

Normally, your Exakt devices will update seamlessly as part of the standard DS/DSM update process. Procedure:

• Put the Linn DS/DSM into Standby, wait 30 seconds and bring the Linn DS/DSM out of Standby
• Open your Linn DS/DSM in Manage Systems . If your Exakt device appears in the GENERAL tab, then the update was successful, and you are done.
• If this fails, follow the device recovery process below:
  • Replace the current Exakt cables, from Linn DS/DSM to each speaker, with CAT5 or CAT6a cables. DO NOT CAT7, CAT8 or any specialist audio cables
  • Put BOTH your Exakt device and connected DS/DSM into fallback (from the buttons on the back of the devices).
  • Go through the Linn App RECOVERY procedure. Click HERE.
  • After the RECOVER you will have to relink the Linn DS/DSM to your Linn Account.
  • After attaching to your Linn Account, now open Manage Systems and reset your Linn System.

This is only valid for Linn DS/DSM that have already been loaded with Davaar 99, or higher, firmware (from approx April 2023).

If, for any reason, the update process has failed, (for example, you have left this UPDATE running for 1-2 hours and the Linn DS appears to be stuck), we would suggest doing the following:

1. Power OFF the Linn DS/DSM and disconnect any EXAKT speakers or Exaktboxes

2. Power ON the Linn DS/DSM and press the FALLBACK recessed button on the back of the Linn DS/DSM.

(This sometime has the FB label beside a recessed button near the Linn DS/DSM Ethernet socket.)

This should bring a lightening flash symbol on the Linn DS/DSM display.

3 Open the Linn App, click on the icon, this will proceed to the Recovery page

4:Press the > icon and this will open the product list of products awaiting a RECOVERY.

if there is no "System Recovery" option, then either the Linn App is on the wrong network or the Linn DS/DSM is NOT running Davaar99 or higher firmware. Use Konfig software to recover this Linn DS/DSM.

5: Press the RECOVER button to start the recovery process of this Linn DS/DSM

The button should now state "Recovering" and this may take between 5-60 minutes to complete.

6. After a few minutes, go back to the HOME page, (ignore the recovering button message as this may not have refreshed itself)

Your Linn DS/DSM has been recovered and may have been reset back to its factory default setting. I.e. It will be called the "Main Room"

Note: Kustom DSM's will not show as a room(s), but are available to be added to your Linn Account in the next step...

7. Within the Linn App, go into the Settings

a) Click on the Linn Account.

b) click on the Add/Remove products.

c) Scroll down the list of products and search for "Main Room" or Kustom DSM. Double check that the serial number listed matches your Linn DS/DSM serial number and hit the + to add it to your Linn account.

8. Reconnect any Exakt speakers or Exaktboxes if you had disconnected then in step 1.

9. Proceed to Manage_Systems to rename and set up your Linn DS/DSM