Kazoo Server setup Manual

Kazoo Server for Mac, Windows and QNAP

Introduction

Kazoo Server provides the ability to browse and playback music on a Linn DS or UPnP media renderer. Kazoo Server allows a UPnP control point, such as Kazoo, to:

1. . Browse music in folders on a local machine or on a mapped network share
2. . Browse an iTunes installation
3. . Listen to online content

Supported formats include MP3, FLAC, MP4, AIFF, Ogg FLAC, & Ogg Vorbis. Note:

• The Kazoo Server does not support WAV files due to poor tagging.
• Untagged files are not listed in the Kazoo Server tree

Version History

Check HERE for details of Kazoo Server versions.

Installation

System Requirements

Mac

• Mac OS X from OS X 10.11 - El Capitan
• 32 or 64-bit hardware

Windows

• Windows 8 / 10 / 11
• 32 or 64-bit hardware

QNAP

Beta V4.11.24 for QNAP

QNAP x86 64bit

QNAP ARM 64bit

• Intel-x86 64bit based CPU

Kazoo Server V4.10.1 onwards will ONLY work with QNAP firmware QTS 4.4.1 onwards

• Intel-x86 64bit based CPU (with QTS 4.4.1 onwards)

Recommend at least 4GB of RAM installed on these QNAP NAS

For example

TS-x51 Series, TS-x51+ Series, TS-x51A Series, TS-x53B Series, TS-x53A Series, TS-x53U Series

TS-251, TS-253A, TS-259 Pro, TS-269L, Pro II, TS-451, TS-459 Pro II, TS-469L, TS-651, TS-851

QNAP Models may change and this information was correct at the time of writing

• Intel-x86 64bit based CPU (with upto QTS 4.3.5)

• Some QNAPs using Intel X86 based CPU have come to End-Of-Life support. These intel-x86 QNAP NAS listed below, only have firmware up to QTS 4.26.

QTS firmware V4.26 is no longer supported by Kazoo Server.

The latest version of Kazoo Server available for QTS 4.26 and earlier is V4.8.5 QNAP x86 (32bit)

For example

TS-239 Pro, TS-239 Pro II, TS-239 Pro II+, TS-259 Pro, TS-259 Pro+, TS-439 Pro II,

TS-459 Pro, TS-459U-RP+/SP+, TS-439 Pro II+, TS-459 Pro II, TS-459 Pro+, TS-459U-RP/SP, SS-439-Pro

QNAP Models may change and this information was correct at the time of writing

• ARM 64bit based CPU support

For example

TS-269L, TS-230

• ARM x19 based CPU support (only supported up to Kazoo Server V4.9.3 Sept 2019) later QTS versions may not work with this

For example

TS-119P II,TS-119P +,TS-119, TS-219P, TS-219, TS-219P II, TS-219P+, TS-221, TS-419U II, TS-419P, TS-419U II, TS-439U-RP/SP

TS-419P II, TS-419P+, TS-419U+, TS-419U,SS-439-Pro

QNAP Models may change and this information was correct at the time of writing

• ARM x31/x41 based CPU support (only supported up to Kazoo Server V4.9.3 Sept 2019) later QTS versions may not work with this

For example

TS-131, TS-231 ,TS-231+, TS-431, TS-431+

Note TS-231P2, TS-431P TS-131K... uses an Alpine CPU that is not supported at this time.

QNAP Models may change and this information was correct at the time of writing

• ARM x41 based CPU support (only supported up to Kazoo Server V4.9.3 Sept 2019) later QTS versions may not work with this

For example

TS-128, TS-131P, TS-231P

Note TS-128A/228A uses a different CPU that is not supported at this time

QNAP Models may change and this information was correct at the time of writing

Installing

Mac

1. Download the .dmg file from the download page

2. Double click the downloaded .dmg file

3. Double click the !InstallerKazooServer.pkg file contained within the window which pops up with the dmg contents

In OSX CATALINA you will need to give authorisation to install. To do this go into System Preferences > Security & Privacy" and allow thi sApp to install.

4.Follow the on screen instructions in the installer program

Windows

1. Download the installer from the download page
2. Double click the downloaded .exe file
3. Follow the on screen instructions in the installer program

QNAP

Instructions to install

1. Download the Kazoo Server .qpkg file

• Intel X86 64bit (QNAP OSX 4..4 onwards) or ARM 64 check Linn.co.uk/Downloads
• Intel X86 32bit based CPU support Kazoo Server x86 (32bit) Download
• ARM x19 based CPU support Kazoo Server V4.8.5 ARM x19 Download
• ARM x31/x41 based CPU support Kazoo Server V4.8.5 ARM x31/X41 Download
• ARM x41 based CPU support Kazoo Server V4.8.5 ARM x41 Download

2. Login to the QNAP web interface

3. Click the "Control Panel" icon

4. Select "Privilege Settings" --> "Users" and click the "Home Folder" button

5. Select the "Enable home folder for all users" tick box and choose a disk volume in the drop down men

6. Click the "App Center" icon

7. Click the "All Apps" tab

8. For x86 QNAP running QTS 4.2.6 and earlier (such as TS 239), Click and Install the QMONO package from HERE (5.4.1.6 version) or HERE, select Older versions and look from 5.4.1.6.0 for TS-NASX86

9. Select Settings and click the "Install Manually" button

10. "Browse.." to the location you have downloaded KazooServer .qpkg file

11. Click on "Install"

12. After the installation completes click the "ON/OFF" button on the KazooServer icon to enable the application.

12 Then Reboot the QNAP

Uninstalling

Mac

1. Download the .dmg file from the download page
2. Double click the downloaded .dmg file
3. Double click the uninstall.tool file and provide your password to the script if prompted

Windows

1. Open the Windows Control Panel and double click "Programs and Features"
2. Select "KazooServer" in the list of programs and click the "Uninstall" button
3. Follow the on screen instructions in the uninstall window

QNAP

1. Login to the QNAP web interface
2. Click the "App Center" icon
3. Hover over the KazooServer icon and click on "More..."
4. Click the "Remove" button

Updating

Kazoo Server for Mac and Windows will automatically check for new software updates and notify you via a badge on the preferences button (see below).

If an update is available, a button will appear in the preferences page which will open a dialog providing details on the update. Pressing the update button will cause Kazoo Server to update to the latest stable or beta version (depending on whether you have selected the option to join the beta program in preferences).

Alternatively, Kazoo Server can be updated by manually downloading the installation packages from the Download page and installing them using the method described in the Installing section above.

Running Kazoo Server

After installation, Kazoo Server will run automatically using the user account of the first user who logs in and remain running as that user whilst they remain logged in.

If the user account running Kazoo Server is logged out, Kazoo Server will attempt to find another logged in user and run using the account of that user.

If you wish Kazoo Server to run without intervention on computer restart, you must also configure a user account to log in automatically.

• On Mac, choose Automatic Login user under System Preferences, Users & Groups.

• On Windows, there should be an checkbox entitled "Users must enter a user name and password to use this computer" under Ctrl Panel, User Accounts, Manage User Accounts.

On Windows Home Server and other Windows Server installations, Kazoo Server will run as the local system and does not require a user to be logged in.

Configuring Kazoo Server

After installation of Kazoo Server, one of the following icons will appear in the system tray

The colour of this icon is an indicator of the current state that Kazoo Server is in. A green icon indicates that Kazoo Server is started and not currently refreshing any of its content. An amber icon indicates that Kazoo Server is started but one or more of its components is currently refreshing. Lastly, a red icon implies that either Kazoo Server itself is stopped or else none of its components are presently enabled. Clicking this system tray icon will bring up a context menu which has two items in it.  !Start/Stop Kazoo Server toggles the server between started and stopped states. If the server is started, then clicking Configure Kazoo Server will open a configuration window with the main settings page.

If running on Windows Home Server or QNAP, the system tray icon is not available. You should ensure that you have also downloaded Konfig. When you run Konfig, Kazoo Server will appear in the device list under the configuration tab. Clicking on the Kazoo Server device in Konfig will bring up the main settings page.

The main settings page consists of 3 sections (detailed below), plus a help button which links to this manual and a preferences button which opens the preferences page.

Each of the 3 main sections Library, iTunes, and Media Apps can be individually enabled or disabled via the On / Off switch next to the section header.

In addition, a configuration button takes you to a configuration page for each section.

Help

The help button opens this manual in your default web browser.

Preferences

The preferences button opens the preferences page.

Here, you can choose which network to run Kazoo Server on if you have more than one network, choose whether or not to send crash reports to Linn, choose whether to participate in the beta program and update Kazoo Server when updates become available.

Note: This IP address range is static and will have to be reset if used on a different LAN

Clicking the 'BACK' button will take you back to the main settings page.

Library

The Library settings page allows you to add or remove folders containing music to be indexed by Kazoo Server and made available to Kazoo for playing on your DS.

• Clicking the 'ADD' button brings up a dialog which allows you to select a folder to add. Once Kazoo Server has scanned this folder for music, a delete and refresh button will be available next to this folder in case you wish to remove it again or force a rescan.

Any network drives mapped by the user account Kazoo Server is running under will appear in the drive letters dropdown within this Dialog (on Mac, these will appear as /Volumes/XXX, On the QNAP this will appear as /SHARE/CACHEDEV1_DATA...).

• Folders on a local hard drive on your computer should automatically refresh if their contents change, but a refresh button is also provided in case you have selected a mapped network drive which may not notify Kazoo Server when its contents change.

• To get a Report of the scan press the button. This will show you what has been ignored and what has been added to the Kazoo server.

• Within the Library settings page, you can also edit the default label used for various artists in compilation albums.

• Clicking the 'BACK' button will take you back to the main settings page.

Note: The Kazoo Server does not support WAV files

Removable Devices

This will allow to to select which removable devices (such as USB drives) are visible in the Kazoo Server.

iTunes

iTunes stores its music collection in a file called "iTunes Music Library.xml", which is stored by default in the Music folder of the logged in user.
If there us no "iTunes Music Library.xml" go into the iTunes Preferences > Advanced and enable the "Share the iTunes Library XML with other applications"'

Note

• In Apple Music this "iTunes Music Library.xml" does not exist, you have to create this manually.
  

To do this:

1. Go into Apple Music File > LIbrary,

2. Select EXPORT LIBRARY and

Windows: Create a file called "iTunes Music Library.xml" in the . Libraries > Music > iTunes folder

OSX: Create a file called "iTunes Music Library.xml" in the . Libraries > Music > iTunes folder

Clicking the 'BROWSE' button in the iTunes settings page brings up a file chooser which allows you to select a new location if the default location of the iTunes library file is not correct for your setup.

This should automatically refresh if the iTunes music collection changes, but a refresh button is also provided to allow manual refreshing.

The 'DEFAULT' button restores the default iTunes xml file location (<<user home>>/Music/iTunes/iTunes Music Library.xml).

Clicking the 'BACK' button will take you back to the main settings page.

Media Apps

Media apps is an aggregation of common media sources available online. Content from individual providers appears as an item within the list of media apps.

These will refresh periodically but can also be manually refreshed by pressing the refresh button .

Individual apps can be enabled and disabled via the On / Off switch next to that app.

Clicking the 'BACK' button will take you back to the main settings page.

Kazoo Server in Kazoo

Kazoo Server appears as a media server in the Music page of Kazoo.

We advise if Kazoo Server is being used to turn off the iTunes Plugin with Kazoo and use Kazoo Server for this instead.

Gateway API

This is an interface to allow control apps, such as the Linn Control 4 module and Linn Crestron module, can control the Linn DS/DSM's and UPnP Media Servers in this network. Streaming service logins and current login status can be configured in the gateway settings UI.

FAQ

How do I rescan the Music?

If you go into the Configure Kazoo Server > Library you will find a button.

Pressing this refresh button to manually refresh your library contents.

How do I get Multi-Disc albums to show as one album?

Criteria

*The important point is double check that the Meta data within each track has the disc number.

* All tracks of this multi-disc album should be in to the same folder of your NAS/PC/MAC. 

Check the above has been done and finally, go into Kazoo > Library and do a rescan (as above)
. 

After this is complete your multi-disc album will now show as one album

Troubleshooting

Check Kazoo Server issues

I can only see the Music, I cannot play and all the cover art is blank

Check the Network settings are correct on the Kazoo Server settings.
If the Kazoo Server network is pointing to a different network (one that was previously set up), then all links to the Music files and cover art files are give links to this network. So double check that this is set up correctly.

On my Mac, Kazoo Server will not let me see any folders in the USB driver

Apple has recent added more security to their operating system

In System preferences,

Go into security and privacy.

Go to the Privacy tab, then

Scroll down on the left to Files and folders and select it.

Check that Is Kazoo Server showing in the box on the right with ALL drive options ticked

I cannot see my Kazoo Server, running on my Windows PC, listing on any control device

Check that the Linn Kazoo Server is running on your PC:

1. In the Windows Search box, type services.msc and open the services App.

2. Look for the Linn Kazoo Server and check if it is "running"

a. If it is not running, double-click on the Linn Kazoo Server service and press the START button

b. If this reports an error, as below, got to REMOTE DESKTOP SERVICE and START that service.

Then repeat 2a above

If the issue still occurs, please contact Linn Helpline

I cannot see Kazoo Server or any other Media Servers running on my PC

Due to recent Windows 10 & 11 updates, you may not be able to see Kazoo Server running on the same PC and my Kazoo App. I can, however, see the Kazoo Server on iPhone/iPad/Android. If you experience this issue, then there will have to be a schedule added to the Windows 10/11 PC to get this to work

1. Click in the windows Search box (beside the windows icon) and do a search for CMD.:

2. When this show one of the options as “COMMAND PROMPT”, then RIGHT click on COMMAND PROMPT and “RUN AS ADMINISTRATOR”

3. Hit Yes to acknowledge this a selection

4. Now Cut & Paste the following line in to the CMD prompt and run

schtasks /create /tn MyTask /f /sc onstart /ru system /tr "checknetisolation LoopbackExempt -is -p=S-1-15-2-394520607-3260627302-2797970471-1039723481-2854670512-4208520165-603334737"

5. This should report “SUCCESS: The scheduled task "MyTask" has successfully been created.”

6. Now reboot your PC and retry the Kazoo Server in Kazoo. It should now work until Microsoft has a fix.

When I install Kazoo Server on my Windows10 machine, it will not open

We suspect that Windows10 Security has blocked this installation.
The solution is to

1. Uninstall Kazoo Server, (Win > Setting > Apps).
2. Download Kazoo Server BUT DO NOT RUN or INSTALL YET
3. Go into Windows Explorer and open the folder that the kazooserver_latest_win.exe has been downloaded into.
4. Right-click on the kazooserver_latest_win.exe file and select properties.
   1. At the bottom of the "General" tab under Security, if you get asked if you want to "Unblock" this file, then select UNBLOCK and Apply.
      
5. Now run the kazooserver_latest_win.exe to install Kazoo server and this should now run

Note: If you have previously run the kazooserver_latest_win.exe then the unblock option will not be shown. You will need to delete and re-download this file, unblock and then run.

After QNAP firmware upgrade, Kazoo Server no longer works

In 2017, QNAP have changed their x86 operating systems from 32bit to 64bit (QTS 4.3 onwards).
Update Kazoo Server to the 64bit version to get it working again. . Qnap_x86_64.qpkg

If you already had QTS 4.3, or later and the QNAP update was firmware 5.4.1.6 (13th Feb 2018), Kazoo Server does not work. This because QNAP has removed MONO from their libraries. The solution is to upgrade to Kazoo Server 4.9.1 or higher. You can download from http://OSS.Linn.co.uk

Artists incorrect on compilation Album

If you have a compilation Album, in some cases you will get a repeat of the same Album but have different Artists on each Album cover, but iTunes only shows this one Album. The solution in this case is to go into iTunes and "Get Info" on that Album, you will find that the Album Artist is blank. Add in either "Various Artists" or the primary artist name. This will fix the multiple Albums in Kazoo Server listings.

No iTunes cover art

iTunes does not save the cover art (folder.jpg) in the same folder as the Music files. If there is no cover art embedded in the Music files (typical with a CD-RIP), then you may have to use software to either add the folder.jpg or embed the cover art on the Music files. Check Linn Docs for instructions to add this.

1. Check that there is a folder.jpg within each Album folder
2. Go into Preferences and check that the correct Network is defined. (If you change the PC/MAC/QNAP to a different LAN/Network, you need to tell it to connect to the new network settings.)

• Check the within the MAC OSX System preferences - Energy Saver - Computer sleep is set to Never.

I can no longer find my iTunes library

• If you have just installed iTunes11 and Kazoo Server has stopped working, then check that the iTunes location is still correct. iTunes may have changed this to /Users/------/Music/iTunes/iTunes Library.xml instead of /Users/------/Music/iTunes/iTunes Music Library.xml.

I cannot play any of my iTunes Music

• Kazoo Server cannot share iTunes Music that resides in the iCloud (iTunes Match). iCloud Music can only be accessed by Apple devices.

Kazoo Server with Kazoo UI

At present, the (16th July 2014) ONLY the Kazoo Server LIBRARY can be seen on the Kazoo UI. The iTunes and Media apps functions are not available at this time with the Kazoo UI.

If the Kazoo Server cannot be seen in the Kazoo UI, then use Konfig and check that

1. the correct network has been selected on Kazoo Server &
2. The LIBRARY function is enabled. (If this disabled then there are no functions for the Kazoo UI to use, so it is not listed)

All Kazoo Server functions can be used with the Kinsky UI.

After QNAP firmware update, Kazoo Server does not work

In 2017 QNAP have changed their x86 operating systems from 32bit to 64bit (QTS 4.3 onwards).
Update Kazoo Server to the 64bit version to get it working again. .Qnap_x86_64.qpkg

Kazoo Server fails to start on Windows when running Bizmodeller iHomeserver application

• There is a known issue with Kazoo Server failing to start on Windows startup if Bizmodeller iHomeserver is also running on the machine. We are aware of the issue and are trying to find a fix, however the workaround for now is either to disable iHomeserver or start the Kazoo Server service manually after restarting Windows.

Kazoo Server fails to start on a MAC

If this is a first installation of the Kazoo Server, you will have to Reboot the MAC and after reboot run KONFIG to set it up. If Kazoo Server does not show up in Konfig then go into FINDER - User > Shared > Kazoo Server and email a copy of Userlog.txt and Kazoo Server.crash (if it exists) to the Linn Helpline.

Try and add/edit iTunes Music Library location and get the message "File path cannot be accessed"

This is typically on a multi-user PC/MAC. If the PC/MAC has just started Kazoo Server is started on the first user logon.

If you do not log-out of this user and only SWITCH to another user, this can cause issue in file/folder permissions.

If you are going to edit the Kazoo Server settings then the solution is to logout of the all of the other users and only have a single user logged in. That is, the simple solution is to restart the PC/MAC and first of all log-into the User whose iTunes library you are using. The use Konfig within this user to make the settings.

Music library keep disappearing from the Music listing

If the Music is USB drive connected to the PC/MAC this drive may be going into sleep mode, Kazoo Server can no longer see or get access to this music because the drive has gone into sleep. This can normally be fixed in Windows and by going into the power saving options. However some USB drives will still go to sleep of their own accord. There are some apps to drive and keep the hard-drives alive, for example:

For the PC have a look at [Keep Alive]

For MAC have a look at [Keep Drive spinning]

QNAP Kazoo Server settings do not survive a reboot or QNAP gives error messages relating to running out of ramdisk space

Both of these seemingly unrelated issues are caused by QNAP attempting to store your home folder in ram instead of on a physical hard drive. To fix, go into QNAP, navigate to the Privilege Settings | User section. Press the Home Folder button and enable this and ensure that the drop down selects a volume (not device).

QNAP fails to install Kazoo Server

Some NAS drives require you can to install Kazoo (it does need Optware IPKG installed first, otherwise it will fail.

Check the processor in the NAS is supported by the Kazoo server version. (Marvell CPUs are not supported, ARM x19 processors are presently in Beta release)

Kazoo Server does not automatically add new Music files

On a PC/MAC, check in the Kazoo Server settings that "Enable watching local file system changes" is turned ON. This will continuously check selected folders for any changes and additions, then add them to the Kazoo Server.

On a QNAP this feature may not work as the Qnap operating system does not automatically flag file system changes to Kazoo Server. It is recommended that you go into the Library option and press the Rescan button.

Kazoo Server can be seen but will not Play any Music

If the Kazoo Server device has changed to a different network. You will have to change/check the Network configuration in Preferences. (This is only set and an IP range and will not clear and set for a new IP address range)

WAV file support

The Kazoo Server does not support WAV files (like many UPnP Media server). This is because the metadata locations are inconsistent in different variants of WAV files and this can cause issue reading the correct metadata.

To clear all setting to Default

QNAP

On the QNAP use, stop the Kazoo Server, the use the QNAP File Station to delete the Kazoo Server folder.

Note: you may have to go into the File Station - Settings and enable: "Show hidden folders on NAS" to see the .config folder

MAC OS X High Sierra

• Stop the Kazoo Server, (click on the Kazoo Server icon and STOP KAZOO SERVER)

• Go into FINDER > Go to Folder and type /Users/Shared

• In this folder delete KazooServer folder within this folder

• Now reboot you Mac.

• After reboot you will have to re-enter all of you locations etc.