Kazoo User Guide for Apple iPad/iPhone

Overview

Requires IOS 8.0 or later

Kazoo provides simple and intuitive way to play music all around your home.

You can view your Music sources content without stopping what you are listening to.

Kazoo has been designed to control Linn DS systems and Kazoo Server. Kazoo will also work with 3rd party UPnP/AV media servers, but for the best music experience, we recommend using Kazoo with Kazoo Server.

Kazoo is also available for Android (4.1 and later), Windows (Windows XP SP3 and later) and Mac (Lion and later).

Release history

Kazoo History shows changes in the Kazoo software

Operation

Kazoo has support for homes that have multiple DS systems. Each system in the home should be given a unique room name. A system's room name can be configured using Linn Konfig.

Settings

Click then

This will let you select the UPnP Media servers shown in the Sources page, Register your Linn Products, prevent iPad/iPhone lock and report any issues/improvements to Linn Products.

Note: Verbose Logging should be turned off, this is only for Linn diagnostic purposes

APP SETTINGS/Tidal Voucher

Browse Views

If your Media server will allow it, this will change the format that your Media is listed

Subnets

If you have more than one network available, e.g. Phone broadband, Wifi, VPN..etc, this will allow you to select which network you want Kazoo to connect to.

Rescan Network

To refind any Linn DS/DSM products on your network. (In some networks the Wifi may go to sleep and stop Kazoo from finding Linn DS/DSM products. This will force a rescan to find out if they are there)

Report to Linn

This will allow you to report any issues or suggest any improvements to the Linn Kazoo app.

Feed Override

For Linn external testing only

Register your Linn Products/Tidal Voucher
If you register your Linn DS/DSM product and this Linn DS/DSM has not previously had a Tidal Radio trial you will be given a voucher code for Tidal radio.

Prevent Auto Lock
This can be configured to stop/allow the iPhone/iPad from going to Sleep mode when the Kazoo App is running

MEDIA SERVERS

This will allow you to select which UPnP Media servers can be seen, or ignored, by the Linn Kazoo app.

PRIVACY

To improve the quality of our software and products this App may send some anonymous information on how the Linn Kazoo app is configured and used. Plus give Linn Products any failure information of this Kazoo app.
These can be disabled at your request on this page.

LINN ACCOUNT

On iPhones this may be hidden, put your finger on this menu bar and scroll left, this will then show the Linn Account tab
This is used to add/remove Linn DS/DSM products from your Linn Account
Note: You only need to access this to add or remove products from your account. You do NOT need to log in this account to use the Kazoo App, this is only for your account administration.

Navigation

Select Room

1. To show the room selection dialogue click at the top of the screen (This may take its time as the iPad/iPhone is also trying to talk to your UPnP Media server as well as finding your room.)

2. Click on the desired room name

• The currently selected room is highlighted in blue
• When moving between rooms the music will continue to play
• Rooms in standby will have their standby button greyed out

To turn all systems off click

Playback controls

This provides the playback controls, play/pause/stop, skip forwards and skip backwards for the selected room.

Volume controls

To open the volume control dialogue:-

Provides volume controls for the selected room.

1. Click and rotate clockwise on the dial to turn the volume up; alternatively click on the + button

2. Click and rotate anti-clockwise on the dial to turn the volume down; alternatively click on the - button

3. Click on the centre of the dial to toggle mute

• If rooms are Grouped the Master volume will affect all rooms
• The inner number shows the absolute volume value
• The outer dial shows the percentage that the current volume is of the volume limited volume

Now Playing and Full screen view

At the bottom of the screen is the Now Playing screen:

Songcast icon.This indicates that this Music is shared with other rooms using Dynamic Grouping or Permanent Grouping of rooms

Press the Now Playing area to get the full screen:

Press the X in the top right corner, to exit back to previous layout

Sources-Home screen page

To return to the Home screen click or slide your finger from the left most part of the iPad screen to bring you to the Sources page

Local music library - "My Music"

Linn DS systems can play music from computers and network attached storage (NAS) units on your home network through an additional piece of software, a UPnP Media server, This can be Kazoo Server, MinimServer, Asset UPnP, Twonky... etc

• Organisation of music depends on the quality of the information contained in the music tracks
• To view music stored in a different library on your home network go to settings and select your new Media Server/library
  
  

My Playlists

You can save and recall Playlists with Kazoo.

This will show you the Playlists you have saved on the iPad/iPhone. You can select the whole Playlist of tracks within each Playlist.

Radio

Linn DS systems come with a variety of preselected regional stations which can be configured using Linn Konfig.

You can also use your Tunein account name for your own preset list

• Linn DS systems can play internet radio through radio preset's.
• Click of this button to view the radio preset available.
• Press the Radio station that you want to listen to.

TuneIn

This allows you to browse through all of the stations available from TuneIn.

You can navigate and select your station and add the Radio Preset list for easier selection in the future.

• Click of this button to view the regions and station available.
• Press the Radio station that you want to listen to.

The TuneIn account that is used is setup in Konfig.

To add a Radio station to your Favourites / DS Radio listing then do a Search:

On the desire Radio station click the 

and select "Favourite" from the options:

Tidal

If a Tidal streaming account has not been assigned to Kazoo or your Linn DS, you will get the Login screen to enter your Username and Password for your Tidal account.

• You can select any New tracks, list Music by Genre, Playlists or check out your own account favourites in "My Tidal"

Qobuz

If a Qobuz streaming account has not been assigned to Kazoo or your Linn DS, you will get the Login screen to enter your Username and Password for your Qobuz account.

• You can Discover new Music, select you purchased Music (If you have a Qobuz HiFi Sublime account this can be played in Studio Master quality) or check out your own account favourites in "My Qobuz"

Spotify

This select this input on the Linn DS/DSM and direct you to use the Spotify app.

Click here for instructions on how to connect the Linn DS/DSM to Spotify.

Calm Radio

For Calm Radio sounds. Select from 'Categories' a genre of Music followed by a 'Style'

Click the to select "Play Now", "Favourite" or "Info"

External inputs

Linn DSM systems can play audio from external sources. To listen to an external source select the tile with the source's name from the homepage.

Source names can be configured using Linn Konfig

• Visible sources that are still using the factory default name can be found by clicking [Image:InputsTile.png|40px]
• If a source is not being used, we recommend removing it from the Kazoo by setting its Visibility to false in Konfig

Pins

• This allows you to quickly select "Pins". These Pin activities can be: Radio stations, Linn DS/DSM inputs, Playlists on Tidal/Qobuz/Calm Radio, etc...
• The Pins are created by selecting the PIN symbol on the source icon , playlist icon . icon etc.

e.g

• This will then open a pop-up screen to ask which Pin number you want to assign this to. (Icon without the PIN symbol cannot be assigned a pin.)

• Once you have assigned an action for a PIN number, this can then be selected by:

• the PIN section in Kazoo or
• via an Linn IR handset. Press and HOLD the PIN number on the IR handset numeric key, the Linn DS/DSM will do the assigned action for that Pin number.
• If you have a Linn Selekt DSM you can select the PINS from the front panel buttons.

• Within the Pins page you will find and button.

• This is to:

1. Enable/disable any Shuffle function on playlists,
2. Deleting any Pins or
3. Moving swapping pin numbers with other pin numbers

PIN FAQs:

• We currently support pinning from Kazoo Server (V4.9.8 onwards) , Tidal, Qobuz, TuneIn, CalmRadio, DS radio presets, and Linn DSM external inputs

• This is only applicable with Linn DS/DSM players with Davaar 64 or higher firmware

• This currently does NOT support Pins to external pre-amplifier inputs, such as Akurate Kontrol, Kisto etc.

• PINs use discrete IR codes and are not used with any other Linn Product control.

• PINS for Radio stations are wrongly created with Kazoo V4.13.21, this has been fixed with next version 4.13.22. If you have created a Radio station PIN and it doesn't work, check you have a later version of Kazoo and re-assign this PIN to the correct radio station.

Searching

Search can be used to look for music within when using KazooServer or UPnP compliant Media server with this search facility.

: To search and enter the desired, partial or full, search term

As you enter the search term, matching results will being to appear.

• Search results are grouped into categories, Albums, Artists, Classical and Tracks
• There is a number of results for each category are shown in brackets after the category label
• Albums shows albums whose title contains the search term
• Artists shows artists whose name contains the search term
• Classical shows composers whose name contains the search term
• Tracks show tracks where any piece of track 'information' contains the search term

Managing the playlist

Viewing the Playlist

Either

Click to view the playlist

or

Swipe in from left screen.

Note: for the swipe to work reliably:

• Go into iPhone/iPad Settings > General > Multitasking and
• DISABLE "Allow Multiple Apps"

Adding to the Playlist

Within the Music Source when you select some Music you will see the Play Now, Play Later and More buttons.

Press the More and you get more options of Play next, Play later, Add to.. and Album info / Track info

PLAY NOW play the first track, (or first track in Album or saved Playlist), immediately

PLAY LATER will add the track,(or Album or saved Playlist) to the END of the current Playlist.

PLAY NEXT will add the track,(or Album or saved Playlist), to be the next track to Play (as long as you are not in Shuffle mode)

Add to.. add the track,(or Album), to the selected saved Playlist.

If available, reports the Album information provided by the Music source

If available, reports the track information provided by the Music source

Playlist editing

A typical user will not need to manipulate the playlist as queue music will take care of itself, playing in the order selected by the user.

Click to view the playlist

Clearing the playlist

To delete to whole Playlist:

All tracks will be removed from the currently selected room's playlist.

To delete individual tracks:

and delete each track using followed by the red "Delete" button

Shuffle and Repeat

Shuffle and Repeat controls can be found in the playlist dialogue

To play tracks in the playlist in a random order -Shuffle turns white when enabled

To repeat the playlist after the last track has played click - Repeat turns white when enabled

Saving a Playlist

You can Save playlists using the Save button located on the Playlist dialogue

The saved playlists can be found in the My Playlists section on the Source page

Dynamic grouping of rooms

Linn DS systems provides the ability to different play music in every room in the house, play the same music in all rooms or play the same music in a subset of rooms.

All rooms grouped together play the same music in perfect synchronisation.

All rooms grouped together play the same music in perfect synchronisation.

1. Press the [Room Name] at the top of the screen

2. On the Room you wish to share to Music from press the button (If this button is not listed then there are no rooms to group or are already setup for Permanent Grouping)

e.g.

In this case share the Morning room Music ...

3. Check the rooms you want to add to the group

• You can choose to either:
  • select and play the music you want and then group additional rooms
  • or group rooms then select and play music
• Rooms added to a group will immediately start playing music in perfect synchronisation

Note:

If this does not work, use the Linn Konfig software and check that all of the Linn DS/DSM products have:

"Songcast Sender" > "Enabled" - YES

"Sources" > "- Songcast" > "Visible" = YES

Permanent grouping of rooms

A permanent room is a room that plays the same music as another room but does not appear as a selectable room. An example of this behaviour is an open plan area with the Kitchen connected to a Lounge. In most situations a listener would want both rooms to play the same music but be able to control the volume in each room independently.

To make a room a permanently part of a group you need to configure your Linn system using Konfig. To add a room to as a permanent member of a group you must configure the name of the room's Receiver source, (it's default name is Songcast), to be that of the group.

1. Go into Konfig and select the Room that will always be the source of the Music, we will call this the "sender" room
2. Select the Device tab and copy the "Room" name
3. Now in Konfig go into the Room that you always want listening to the "Sender" Room
4. Select the *Sources* tab in this "listening" room and select the Songcast input
5. Paste the Name of the "sender" (from point 1.) into the Songcast name
6. On this Songcast input make sure that "Visible" is set to Yes

In our example of a Lounge, called "Morning Room", with open plan Kitchen, called "Kitchen", you would configure the name of the Kitchen's Songcast source name "Morning Room". Rooms:

• If a permanently grouped room is not playing the same as the group click and ensure the room is switched ON

• The permanent grouped icon will only be visible if there is a permanently grouped room associated with the currently selected room
• Rooms that are permanently grouped do not appear as a selectable room.

Troubleshooting

I cannot find my Linn DS

1. iPhone/iPad IOS 14.5 firmware and Linn Kazoo App versions up to Linn App V4.13.76 has Linn DS/DSM discovery issues. This has been fixed in Linn Kazoo App V4.13.78 onwards.

2

IOS14 has added security settings that may not have been updated to allow Linn App seeing what is on your local network.
This setting for enabling / disabling local access is under your iPhone/iPad
Settings > Privacy > Local Network and the user can toggle OFF>ON the Linn access to the local network.

3.The Subnet setting in the Kazoo settings page may be confused. If you have a Subnet option, (not all iPhones/iPads have this option), Select a different address, then reselect the correct network/subnet.

If you do not have a Subnet option then check your Wifi is connected to the same IP range as your Linn DS/DSM.

Note

Check if the iPhone/iPad has a VPN such as NORD VPN, Tunnel Bear.... this will produce Subnet for a secure connection to the Internet. If you have selected this VPN subnet then this will NOT show your Linn DS/DSM

Also, go into your iPhone/iPad settings and select "Mobile Data".

Scroll down the page and for Apps that can use Mobile data and disable the Kazoo app.

This will stop Kazoo from using your iPad/iPhone internet when it should be using the Wifi connection.

Linn DS disappearing

IOS 11.4.1 update has been reported causing general issues with Wifi connections, this is not only with Linn DS but with anything using Wifi.

If you go into iPod/iPhone settings > Wi-Fi and switch OFF Wifi for a few seconds then switch Wifi back on then Kazoo will then find your Linn DS/DSM's.

Do you still have issues the FORGET THE NETWORK and REJOIN

IOS 13 & iPadOS13

VPN

If your iPad/iPhone has a VPN app, (such as NordVPN, Start VPN.. etc), this can setup another network connection. When this happen then go into Settings and if there is a "subnet" box then reselect you own network (typically en0 or en1) and then retry.

Do you still have issues the FORGET THE NETWORK and REJOIN

If this doesn't help try turning off Bluetooth and restarting your Apple iPhone/iPad.

Screen time

IOS13 has a new service call Screen time. This tells you how you are using your device and allows you to limit its use. (typically for kids).
This Screen time service could be limiting your Music Apps bandwidth and operational time playing music. We would recommend that you check the status of this service

On your iPhone/iPad

Go to Settings > Screen Time.

• If you never use this Screen Time service then"Turn Off Screen Time"
• if you do use screen time:

1. Go into Always allowed
2. Add any Apps that you want to full control over. E.g.
   • Linn Apps, (Kazoo, Linn App, etc)
   • Your Music Apps, (Music, Tidal, Qobuz, Calm Radio, iTunes Store...)

To stop these from shutting down.

COLD RESET

Also try a COLD RESET of your iDevice and retry using Kazoo

Cold reset

• iPhone XS, iPhone XS Max, iPhone XR, iPhone X, iPhone 8, and iPhone 8 Plus,

1. Press and quickly release the Volume Up button. Press and quickly release the Volume Down button.
2. Press and hold the Side action button until you see the Apple logo.

• iPhone 7 or iPhone 7 Plus,

1. Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.

• iPhone 6s and earlier, iPad, or iPod touch;

1. Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo.

• iPad Pro 11-inch or iPad Pro 12.9-inch,

1. Press and quickly release the Volume Up button.
2. Press and quickly release the Volume Down button.
3. Finally press and hold the Power button until the device restarts

Black screen only on Kazoo App

If you are only getting a black screen do a hard reset of the iPad:

Press and HOLD BOTH the POWER button and the HOME button until the Apple icon appears

If you have previously done a software update without fully shutting down the previous version of the Kazoo app (double press the HOME button, select the Kazoo app and slide up to quit), then the original version of the Kazoo app may be running in background while you are trying to run the new version. The hard reset will normally fix this black screen.

Linn Customer Support

If you are still having issues trying to find your Linn DS/DSM using Kazoo then you can request Linn Customer Helpline assistance. (Please make sure that you try using the Kazoo app to find and control the Linn DS/DSM first, this action will send a usage log to help us trace what has gone wrong before we contact you.)

1. Go into Kazoo Settings
2. Select "Report to Linn" button
3. Select "Report a problem"
4. Give a summary of what is not working together with your name and contact details
5. Finally, press "Report to Linn"

You will then be given a "ticket" number for your issue. If you do not get a ticket number please do NOT repeat this action. There is a good probability that your ticket has been received but somewhere along the process Kazoo has not received the ticket number.