ExaKt Trouble shooting

Exakt Prerequisites

Exakt system power sequence

The Exakt controller (DSM) identifies the Exakt connected products when the Exakt controller comes out of Standby. Make sure that ALL Exakt devices have power cords fitted and power switches turned ON. The Exakt speakers and Crossovers will ONLY power on when the Exakt controller is brought out of Standby. This will send a power trigger to the attached Exakt products and the Exakt controller will identify what is there and communicate with these devices.
If the Exakt speaker/Crossover is connected when the Exakt controller(DSM) is already out of standby this may cause confusion in the Exakt system and may not allow full operation or setup. The solution is to put the Exakt controller(DSM) into Standby, wait 10seconds and take out of Standby. This will power on the Exakt products and identify themselves to the Exakt Controller(DSM) for full operation.

If the Exakt speaker/ExaktBox does not power up

If the Exakt DSM is on but the Exaktspeakers/Exaktbox is not powering on, 1. check the Exakt link is wired correctly:-

2. Check there is Mains power to the Exakt speakers/ExaktBox

Exakt Link Wiring

The Exakt system uses twisted cables Category 5 CAT5 & Category 6 CAT6.
These cables must comply with Ethernet termination pairing. All 4-pairs are used.

If you have any connection difficulties on the cable, we suggest having them checked with LAN compliance testers.

Check Network cable type to check what you can use

Konfig distances

The distance from the speaker to the wall are from the Front corner of the speaker cabinet, NOT the stand or any other part of the speaker.

We suggest that you generate a drawing with the Room layout and the speaker/listener locations within that room. similar to the diagram on this page

If you contact Linn Products regarding the operation of these Exakt products, please supply a copy of this dimensions/diagram.

Operational issues

Mono Sound from the speakers

If the audio from both speakers is identical we suspect that both speakers are defined as being the same channel. That is, both Left hand channel or both Right hand channel.
Make sure that the Left and Right speakers are defined Here

No Sound from the speakers

If the DSM is playing but no audio from the speaker, check the LED's on the back of the Exakt Tunbok or Exakt Exakt Speakers

You MUST have at least:
LED_0 (Master port)- Flashing and
LED_1 (Audio Clock) - ON
LED_2 (Slave port) - OFF unless another 350 Exakt connected to this speakers Slave socket, then should be flashing
LED_3 (Software Status) - ON

• If these LED's (LED_0-3) are all OFF and only the FALLBACK (RED) LED is ON: then the speaker is still in Standby.

That is Check that the Mains power is connected to the Exakt speaker/Tunbox is switched on and the product power switch is ON

IF YOU HAVE ANY DIFFICULTIES TRY ANOTHER CAT-5 EXAKT LINK CABLE FIRST

LED_0(Master Port)

Permanently OFF: There is no communications from the Exakt DSM: Solution: try a different Exakt Link cable from the Exakt DSM or Exakt Speaker Slave socket

Permanently ON: Found by DSM, but no communications yet.

FLASHING: WORKING

LED_1(Audio clock)

Permanently OFF: No audio clock detected on the cable, Solution: try a different Exakt Link cable from the Exakt DSM

Permanently ON: WORKING

FLASHING: No audio clock is not locking, suspect poor cable connection, Solution: try a different Exakt Link cable from the Exakt DSM

LED_2(Slave Port)

Permanently OFF: WORKING If Exakt speaker/Tunbox is NOT connected to the Slave socket

Permanently ON: Slave Exakt Speaker/Tunbox found by this Exakt Speaker/TunbDSM, but no communications yet

FLASHING: WORKING If Slave Exakt Speaker/Tunbox is connected to this Exakt Speaker/Tunbox

LED_3(Software status)

Permanently OFF: not configured (default settings)

Permanently ON: WORKING

FLASHING: Hardware fault detected within this product

No Sound after software update?

The Exakt system may be a little confused to what devices it is connected to so go through the follow stages:
Stage1:

1. Power cycle, (switch OFF, wait 10 seconds, switch ON the mains power), to the Linn DSM.
2. Bring the Linn DSM out of standby and wait until the Exakt woken up (approx 6 seconds)
3. Now try playing some Music
4. if there is still no Musis then check the indicator lights on the back of each speaker/ExaktBox as above

If everything now works, then ignore the rest of these stages and listen to your Music

Stage2:
The Exakt system may need to be setup again, you will need to run Konfig to go into the Exakt system to check/change the settings

1. Run Konfig and select your Linn DSM with Exakt
2. There should three tabs on the setup page, DS Setup, Exakt Setup, Exakt Optimisation.

a) Select the Exakt Setup

Note: If there are no tabs you have either selected the wrong Linn DSM or internal settings on the DSM are corrupt. Go into Konfig>Advanced tab and select the <RESTORE> button against your Linn DS

b) For Exakt speakers: check that your speakers have been assigned serial number and LEFT or RIGHT channel.

c) For ExaktBox: check that that a Speaker, Variant, Serial number and channel has been assigned.

If any of point b) or c) are blank then no audio will be passed through to the speakers.

With ExaktBox check the power amplifers etc are switched On.

3 Do a sound test with the Exakt system, if problems STILL exist with no audio then go to the next stage

Stage3:
The Exakt system may have got confused as to what is connected. The solution is to clear all setting and start afresh.

1. In Konfig, go into the ADVANCED tab and select the Exakt DSM. Press the <RESTORE> button
2. After the Linn Exakt DSM has reset, bring the Exakt DSM out of Sleep mode and wait until the Exakt speakers/Exakt box/ Akudorik stands has started, now press the FALLBACK button on both speakers or ExaktBox(es)
3. In Konfig, this will show either UPDATES in the Konfig <UPDATE> tab or the RESTORE in the DSM EXAKT Setup tab. Update/Restore the devices required.
4. After the update/restore has occured, power cycle the Exakt DSM for 10seconds (Mains off, Wait 10s, Mains ON). Leave the system to power up for approx 1minute.
5. Use Konfig to setup the speakers/Exaktbox as per stage 2
6. Now do a sound test

If problems still exist then please contact the Linn Helpline/Service dept

Poor sound

• Try new Exakt-Link cable to eliminate a poor connection within the cable.

(It may work OK in a LAN but the usage of all 4pairs of cable in the CAT5 EXAKT-LINK may highlight any cable issues)

Exakt-LAN cable definition

• Re-set the Exakt system

KONFIG > select the Advanced tab > select the RESTORE button against the DSM product in the Exakt system. Re-set up Left and Right speaker/Tuneboxs

• Try different Music recording just in case this is a bad recording

Only one speaker is giving audio

As Poor Sound above

Exakt Device Not Working/Update Failed

If your Exakt device is not working and it does not appear in Konfig, you will need to follow the instructions to perform a device recovery from Konfig.

Exakt system does not work properly after software update

We suspect that there has been a corruption in system settings of the Exakt system. (This will be very apparent if you have jumped back a software version from Beta back to official release or jumped back to an earlier version of Official software) follow the instructions to perform a device recovery from Konfig.