Fault finding

[Fault_Finding:Home] You will find that most of the issues with Linn DS/DSi operation is down to the ethernet network. As the Linn DS/DSi needs a media stream to work, anything that can impeed or interuppt the ethernet communication can cause some problems.

First time your Linn DS/DSI system has stopped working

In this is the first time your system has stopped working and this only happens occasionally, the system products may have got confused. The simple solution is to switch everything off, the switch everything back in a sequence.

1. Remove power from ALL devices connected to the ethernet. (that is switch everything off, NOT STANDBY)
   
2. Power on the Router/DHCP server
   
3. Power on any network switches
   
4. Power on the NAS (if used) and other ethernet devices
   
5. Power on the Linn DS/DSI
   
6. Power on your control devices, (PC, iPad, Pronto etc)

This will get the Linn DS/DSI system working again in most cases.

Top

You cannot see your Linn DS/DSI on your control device (PC, iPad etc)

Simple tests

If you cannot see your Linn DS/DSI using your control device, you will need to find out if this;

• A control device issue (your Linn DS/DSI may working OK, but may be your iPad, PC, MAC etc that may be cause of the issues).
  
• An Ethernet issue, (The Linn DS/DSI may not be connected to the Ethernet Network). <br<
• A Linn DS issue. (Fault with the Linn DS/DSI setup configuration or internal fault with Linn DS/DSI).
  

The easiest way to identify the cause is shown below, (assuming you have a remote control and internet broadband connected to the Linn DS/DSI).

Top

Check the Linn DS/DSI operation

This is to test that the Linn DS/DSI can operate freely, (any control issues may be with the PC/iPad/ etc)

1. On the remote control, press the PLAY button. If the Linn DS/DSI starts playing music this Linn DS/DSI is OK and you can ignore the remaining tests in this section.
2. Use the remote control to select the Linn DS/DSI Radio source
3. Continue with the Remote control and select a Radio station

• You may have to try a couple of different Radio stations, but wait approx 10seconds before you change station if you get no audio/music.

1. Adjust the volume of the Linn DS/DSI to a comfortable listening level.
   

Note: This may take a few seconds to sync with the internet Radio stream.

When the linn DS/DSI is playing Music, then use of remote control and the fact that the Radio is playing confirmes that the Linn DS/DSI is working and the Ethernet is good. This would signify that it is your control device that is causing the issue..

If there is NO audio/music, this may be an issue with the Linn DS/DSI and/or network it is connected to. Check Ethernet stability below

Top

Check Ethernet stability

If the Linn DS/DSi is not connected to the system or being granted access to your ethernet system, it will have no operation (although the Sekrit DSI & Majik DSI can be controlled by IR handset, but not play any Internet Radio get an music from the ethernet network).

Network cable check

1. Power off the Linn DS/DSI
2. Go to the backpanel of the Linn DS/DSI

• monitor the Ethernet socket lights and power on the Linn DS/DSI
• watch the Ethernet socket lights for approx 30 seconds,

• if either of these socket lights flash you have a live ethernet connection. goto the DHCP Server check below
• if none of these lights flash, suspect that you have network connection fault

Top

Network DHCP server check

1. Power off the Linn DS/DSI again
2. Now check the Linn DS/DSI front display and power on the Linn DS/DSI
3. Linn DS/DSI ;

• On the Sneaky-DS

• Check the front panel Linn symbol power indicator light/LED
• This should flash for between 5-30seconds, then come on permanently.

• On the Sekrit-DSI

• Check the front panel STBY light/LED
• This should flash for between 5-30seconds, then extinquish and DHCP light should illuminate

• On the remaining Linn DS/DSI products

• Check the front panel display for a dot in the centre of the display
• This should flash for between 5-30seconds, then be replaced by either the Standby display or source name

Top

If on any of these Linn DS/DSI products, this light/dot keeps on flashing it is waiting to be given a network address from your Router/DHCP server.

The Linn DS/DSI knows that the network is alive, (as with the previous test), so it is asking for an address so that it can enter your network, but it is not being provided with one. The DS/DSI will continuously ask, (flashing dot), until this happens. Suspect that your DHCP server/Router is not switched on or it has run out of addresses to give to network devices.

DHCP Server check

Note:

if the Linn DS/DSI does not have a live network connection, (none of the Ethernet socket lights flash), the front panel flashing light/dot will stop flashing after between 5-30seconds and find out that no ethernet exists and stop requesting a network address.

The Linn DS/DSI will show a cross on its display to show that it has no address. This is allows the Linn DS/DSI products to select source and perform volume controls via their front panel/IR handset, but nothing else]

If this always happens after a power outage/power glitch, you probably have your Linn DS/DSI plugged directly into a DHCP Server/Router. After a power glitch, the DHCP server/Router can take 1-2mins to boot up and not have any network connection. The Linn DS/DSI will have booted up by this time and found that there is no live network connection and gone to "No Network mode".

Solution: The soution is to add a Network switch between the Linn DS/DSI and DHCP Server/Router. The switch will have a fast startup/recovery time and show a live network connection after a few seconds, this will then keep the Linn DS/DSI continuously requesting a DHCP address and subsequently wait for the DHCP Server/Router to come alive.

Top