Difference between revisions of "Exakt Recovery"
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* Open your Linn DS/DSM in <u>[[Manage Systems]]</u> . If your Exakt device appears in the <b>GENERAL</b> tab, then the update was successful, and you are done. | * Open your Linn DS/DSM in <u>[[Manage Systems]]</u> . If your Exakt device appears in the <b>GENERAL</b> tab, then the update was successful, and you are done. | ||
* If this fails, follow the device recovery process below: | * If this fails, follow the device recovery process below: | ||
| − | + | :1. Replace the current Exakt cables, from Linn DS/DSM to each speaker, with CAT5 or CAT6a cables. <b>DO <u>NOT</u> CAT7, CAT8 or any <i>specialist</i> audio cables</b> | |
| − | + | ::* Put your Exakt device into fallback (from the buttons on the back of the devices). | |
| − | + | ||
| − | + | ||
| − | + | :2. Now press the <u>[[FALLBACK]]</u> recessed button on the back of the Linn DS/DSM. | |
| + | ::[[File:Fallback_Akurate.png|right|link=|350px]] | ||
| + | ::(This sometime has the <b><big>FB</big></b> label beside a recessed button near the Linn DS/DSM Ethernet socket.) | ||
| + | ::This should bring a lightening flash symbol on the Linn DS/DSM display. | ||
| + | <br> | ||
| + | [[File:Linn App-Update and Recovery.png|right|350px | link= ]] | ||
| + | <br> | ||
| + | :3 Open the Linn App, click on the [[File:LinnAppMoreButton.png|80px|link=]] icon, this will proceed to the Recovery page | ||
| + | <br> | ||
| + | :4:Press the <b><big><big>></big></big></b> icon and this will open the product list of products awaiting a RECOVERY. | ||
| + | <br> | ||
| + | ::<b> if there is no "System Recovery" option, then either the Linn App is on the wrong network or the Linn DS/DSM is <B><u>NOT</u></B> running Davaar99 or higher firmware. Use <u>[[Konfig]]</u> software to recover this Linn DS/DSM.</b> | ||
| + | <br><br><br><br> | ||
| + | [[File:Linn_App-System_Recover.png|right|350px | ]] | ||
| + | <br><br><br> | ||
| + | :5: Press the <B>RECOVER</b> button to start the recovery process of this Linn DS/DSM | ||
| + | ::The button should now state "Recovering" and this may take between 5-60 minutes to complete. | ||
| + | <br><br><br><br><br><br> | ||
| + | :6. After a few minutes, go back to the HOME page, (ignore the recovering button message as this may not have refreshed itself) | ||
| + | ::Your Linn DS/DSM has been recovered and may have been reset back to its factory default setting. I.e. It will be called the "Main Room" | ||
| + | :7. Within the Linn App, go into the Settings | ||
| + | ::a) Click on the Linn Account. | ||
| + | ::b) click on the <b>Add/Remove products.</b> | ||
| + | ::c) Scroll down the list of products and search for "Main Room" or Kustom DSM. Double check that the serial number listed matches your Linn DS/DSM serial number and hit the <B><BIG>+</big></b> to add it to your Linn account.<br> | ||
| + | :8. Reconnect any Exakt speakers or Exaktboxes if you had disconnected then in step 1. | ||
| + | :9. Proceed to <u>[[Manage_Systems]]</u> to rename and set up your Linn DS/DSM. | ||
Latest revision as of 14:48, 23 June 2025
What if I have problems updating my Exakt devices?
Don't panic, the update process is safe, so you will always be able to recover your device Equipment needed:
- Linn DS/DSM using a WIRED LAN, (Wi-Fi can be unreliable)
- Apple/Android device running Linn App
Normally, your Exakt devices will update seamlessly as part of the standard DS/DSM update process. Procedure:
- Put the Linn DS/DSM into Standby, wait 30 seconds and bring the Linn DS/DSM out of Standby
- Open your Linn DS/DSM in Manage Systems . If your Exakt device appears in the GENERAL tab, then the update was successful, and you are done.
- If this fails, follow the device recovery process below:
- 1. Replace the current Exakt cables, from Linn DS/DSM to each speaker, with CAT5 or CAT6a cables. DO NOT CAT7, CAT8 or any specialist audio cables
- Put your Exakt device into fallback (from the buttons on the back of the devices).
- 2. Now press the FALLBACK recessed button on the back of the Linn DS/DSM.
- (This sometime has the FB label beside a recessed button near the Linn DS/DSM Ethernet socket.)
- This should bring a lightening flash symbol on the Linn DS/DSM display.
- 3 Open the Linn App, click on the
icon, this will proceed to the Recovery page
- 4:Press the > icon and this will open the product list of products awaiting a RECOVERY.
- if there is no "System Recovery" option, then either the Linn App is on the wrong network or the Linn DS/DSM is NOT running Davaar99 or higher firmware. Use Konfig software to recover this Linn DS/DSM.
- 5: Press the RECOVER button to start the recovery process of this Linn DS/DSM
- The button should now state "Recovering" and this may take between 5-60 minutes to complete.
- 6. After a few minutes, go back to the HOME page, (ignore the recovering button message as this may not have refreshed itself)
- Your Linn DS/DSM has been recovered and may have been reset back to its factory default setting. I.e. It will be called the "Main Room"
- 7. Within the Linn App, go into the Settings
- a) Click on the Linn Account.
- b) click on the Add/Remove products.
- c) Scroll down the list of products and search for "Main Room" or Kustom DSM. Double check that the serial number listed matches your Linn DS/DSM serial number and hit the + to add it to your Linn account.
- 8. Reconnect any Exakt speakers or Exaktboxes if you had disconnected then in step 1.
- 9. Proceed to Manage_Systems to rename and set up your Linn DS/DSM.
