Difference between revisions of "Template:FAQ:Qobuz FAQ"
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| + | <font style="color:red><b>Due to changes in Qobuz login on February 15th 2022 there may be some issues with Qobuz operation.<br> | ||
| + | Qobuz advises that you log out and then relogin to Qobuz on your Kazoo/Linn App to fix this and select your Music</b></font> | ||
| + | |||
| + | ===Enable service=== | ||
| + | ::This option can be added/removed from the Kazoo selection / Linn App Browse options by: | ||
| + | ::In <u>[[Konfig]]</u>: | ||
| + | :::# Go into Konfig and select your Linn DS/DSM | ||
| + | :::# Go into <u>Streaming Services</u> | ||
| + | :::# Under <b>Qobuz</b> ENABLE/DISABLE this Service | ||
| + | ::::#You may also change the <i><b>Maximum Audio quality</b></i> that the Linn DS/DSM receives from Qobuz in the setup tab.(This also depends on your Tidal subscription) | ||
| + | :::# Complete | ||
| + | <br> | ||
| + | ::In <u>[[Manage Systems]]</u> | ||
| + | :::# on main web page select your Linn DS/DSM | ||
| + | :::# Click in the <b>MUSIC</b> tab | ||
| + | :::# Under <b>Qobuz</b> ENABLE/DISABLE this Service | ||
| + | ::::#You may also change the <i><b>Maximum Audio quality</b></i> that the Linn DS/DSM receives from Qobuz in the setup tab. (This also depends on your Tidal subscription) | ||
| + | :::# Complete | ||
| + | |||
| + | ===Kazoo or Linn App will not work with Qobuz=== | ||
| + | This can be a confused connection. The simple way to rectify this: | ||
| + | :1. In Kazoo and Linn App log out of Qobuz. | ||
| + | :2. Close the Kazoo/Linn App completely, do not minimise it but totally close it. | ||
| + | :2. Reboot/power cycle, the Linn DS/DSM | ||
| + | :3. After Linn DS/DSM has restarted launch the Kazoo and/or Linn App. | ||
| + | :4. Re-login into your <u>Qobuz account</u>, (if you have the auto-login function, then disable this and enter the information manually on this occasion) | ||
| + | Now try and play Qobuz music on the Linn DS/DSM, all should be fixed. | ||
| + | |||
| + | [[File:Linn App Qobuz Log OutIn.png|800px|centre]] | ||
| + | |||
| + | |||
| + | |||
| + | ===QOBUZ service appears to be disabled=== | ||
| + | :Check the Linn DS/DSM firmware version. Qobuz changed its login procedure and this was updated in a Davaar release. | ||
| + | :Use Manage System or for some earlier products to update your device firmware. | ||
| + | |||
===QOBUZ not streaming Hi-Res quality=== | ===QOBUZ not streaming Hi-Res quality=== | ||
| − | The quality of the Music streamed is governed by Qobuz depending on the Account that you have with Qobuz. | + | The quality of the Music streamed is governed by Qobuz depending on the Account that you have with Qobuz.<br> |
| − | '''Hi-Res music''' Qobuz will only work if you have a '''SUBLIME HIFI''' account and have already purchased this Hi-Res Music. <br> | + | '''Hi-Res music''' Qobuz will only work if you have a '''SUBLIME HIFI''' or '''STUDIO''' account <!--and have already purchased this Hi-Res Music.--><br> |
'''CD quality music''' if you only have '''HIFI''' account or '''HIFI Classic''' account<br> | '''CD quality music''' if you only have '''HIFI''' account or '''HIFI Classic''' account<br> | ||
'''MP3 quality music''' if you only have '''Basic''' account or '''Premium''' account this will stream at MP3 quality.<br> | '''MP3 quality music''' if you only have '''Basic''' account or '''Premium''' account this will stream at MP3 quality.<br> | ||
<br><br> | <br><br> | ||
| + | |||
===QOBUZ show me tracks but I cannot play them, the PLAY/SKIP button is greyed out=== | ===QOBUZ show me tracks but I cannot play them, the PLAY/SKIP button is greyed out=== | ||
QOBUZ media is licensed. This means that some the Music you have selected in not available for streaming to your country.<br> | QOBUZ media is licensed. This means that some the Music you have selected in not available for streaming to your country.<br> | ||
| Line 12: | Line 49: | ||
Your Qobuz subscription is a FREE subscription. These tracks will only play for 30secs before moving on to the next track. | Your Qobuz subscription is a FREE subscription. These tracks will only play for 30secs before moving on to the next track. | ||
<br><br> | <br><br> | ||
| − | ==I have some Qobuz tracks in my Playlist but the Linn DS will not play them=== | + | ===I have some Qobuz tracks in my Playlist but the Linn DS will not play them=== |
We suspect you have a FREE Qobuz subscription. Te track links for these free tracks have a limited life and will have expired. The solution is to check that you have a paid Qobuz subscription. | We suspect you have a FREE Qobuz subscription. Te track links for these free tracks have a limited life and will have expired. The solution is to check that you have a paid Qobuz subscription. | ||
<br><br> | <br><br> | ||
| + | ===Music dropping out playing Qobuz music=== | ||
| + | It may also be due to your Network Router connecting you to a distant Qobuz server. Check that the Router DNS settings are set for [https://developers.google.com/speed/public-dns/docs/using Google public DNS]<br><br> | ||
| + | |||
| + | If you are more IT literate and have a load-balancing connection dual WAN router make sure this is setup correctly | ||
Latest revision as of 09:36, 26 July 2024
Due to changes in Qobuz login on February 15th 2022 there may be some issues with Qobuz operation.
Qobuz advises that you log out and then relogin to Qobuz on your Kazoo/Linn App to fix this and select your Music
Contents
- 1 Enable service
- 2 Kazoo or Linn App will not work with Qobuz
- 3 QOBUZ service appears to be disabled
- 4 QOBUZ not streaming Hi-Res quality
- 5 QOBUZ show me tracks but I cannot play them, the PLAY/SKIP button is greyed out
- 6 Qobuz tracks will only play for 30seconds
- 7 I have some Qobuz tracks in my Playlist but the Linn DS will not play them
- 8 Music dropping out playing Qobuz music
Enable service
- This option can be added/removed from the Kazoo selection / Linn App Browse options by:
- In Konfig:
- Go into Konfig and select your Linn DS/DSM
- Go into Streaming Services
- Under Qobuz ENABLE/DISABLE this Service
- You may also change the Maximum Audio quality that the Linn DS/DSM receives from Qobuz in the setup tab.(This also depends on your Tidal subscription)
- Complete
- In Manage Systems
- on main web page select your Linn DS/DSM
- Click in the MUSIC tab
- Under Qobuz ENABLE/DISABLE this Service
- You may also change the Maximum Audio quality that the Linn DS/DSM receives from Qobuz in the setup tab. (This also depends on your Tidal subscription)
- Complete
- In Manage Systems
Kazoo or Linn App will not work with Qobuz
This can be a confused connection. The simple way to rectify this:
- 1. In Kazoo and Linn App log out of Qobuz.
- 2. Close the Kazoo/Linn App completely, do not minimise it but totally close it.
- 2. Reboot/power cycle, the Linn DS/DSM
- 3. After Linn DS/DSM has restarted launch the Kazoo and/or Linn App.
- 4. Re-login into your Qobuz account, (if you have the auto-login function, then disable this and enter the information manually on this occasion)
Now try and play Qobuz music on the Linn DS/DSM, all should be fixed.
QOBUZ service appears to be disabled
- Check the Linn DS/DSM firmware version. Qobuz changed its login procedure and this was updated in a Davaar release.
- Use Manage System or for some earlier products to update your device firmware.
QOBUZ not streaming Hi-Res quality
The quality of the Music streamed is governed by Qobuz depending on the Account that you have with Qobuz.
Hi-Res music Qobuz will only work if you have a SUBLIME HIFI or STUDIO account
CD quality music if you only have HIFI account or HIFI Classic account
MP3 quality music if you only have Basic account or Premium account this will stream at MP3 quality.
QOBUZ show me tracks but I cannot play them, the PLAY/SKIP button is greyed out
QOBUZ media is licensed. This means that some the Music you have selected in not available for streaming to your country.
You may have purchased the Music and downloaded this Music from Qobuz but this is not licensed for streaming.
Qobuz tracks will only play for 30seconds
Your Qobuz subscription is a FREE subscription. These tracks will only play for 30secs before moving on to the next track.
I have some Qobuz tracks in my Playlist but the Linn DS will not play them
We suspect you have a FREE Qobuz subscription. Te track links for these free tracks have a limited life and will have expired. The solution is to check that you have a paid Qobuz subscription.
Music dropping out playing Qobuz music
It may also be due to your Network Router connecting you to a distant Qobuz server. Check that the Router DNS settings are set for Google public DNS
If you are more IT literate and have a load-balancing connection dual WAN router make sure this is setup correctly
