Template:FAQ:Kazoo - iPad/iPhone

I cannot find my Linn DS

The Subnet setting in the Kazoo settings page may be confused. If you have a Subnet option, (not all iPhones/iPads have this option), Select a different address, then reselect the correct network/subnet.

If you do not have a Subnet option then check your Wifi is connected to the same IP range as your Linn DS/DSM.

Note

Check if the iPhone/iPad has a VPN such as NORD VPN, Tunnel Bear.... this will produce Subnet for a secure connection to the Internet. If you have selected this VPN subnet then this will NOT show your Linn DS/DSM

Also, go into your iPhone/iPad settings and select "Mobile Data".

Scroll down the page and for Apps that can use Mobile data and disable the Kazoo app.

This will stop Kazoo from using your iPad/iPhone internet when it should be using the Wifi connection.

Linn DS disappearing

IOS 11.4.1 update has been reported causing general issues with Wifi connections, this is not only with Linn DS but with anything using Wifi.

If you go into iPod/iPhone settings > Wi-Fi and switch OFF Wifi for a few seconds then switch Wifi back on then Kazoo will then find your Linn DS/DSM's.

Black screen only on Kazoo App

If you are only getting a black screen do a hard reset of the iPad:

Press and HOLD BOTH the POWER button and the HOME button until the Apple icon appears

If you have previously done a software update without fully shutting down the previous version of the Kazoo app (double press the HOME button, select the Kazoo app and slide up to quit), then the original version of the Kazoo app may be running in background while you are trying to run the new version. The hard reset will normally fix this black screen.

Linn Customer Support

If you are still having issues trying to find your Linn DS/DSM using Kazoo then you can request Linn Customer Helpline assistance. (Please make sure that you try using the Kazoo app to find and control the Linn DS/DSM first, this action will send a usage log to help us trace what has gone wrong before we contact you.)

1. Go into Kazoo Settings
2. Select "Report to Linn" button
3. Select "Report a problem"
4. Give a summary of what is not working together with your name and contact details
5. Finally, press "Report to Linn"

You will then be given a "ticket" number for your issue. If you do not get a ticket number please do NOT repeat this action. There is a good probability that your ticket has been received but somewhere along the process Kazoo has not received the ticket number.