FAQ-Streaming Services

General streaming points

Streaming services are based on an internet stream. This is a constant stream of data from the internet. if there are any interruptions or low bandwidth, (limited data rate), this can cause the Linn DS/DSM to mute when playing this music stream. If you get muting, (audio cutting in and out), this can be due to high network traffic in your area, business first thing Monday morning, or heavy usage of video broadcast (like football matches). Some ISP's (ISP is your Internet Service Provider, they supply your Broadband connection) will also reduce your bandwidth of certain types of network traffic, typically BitTorrent (P2P). Some ISP's will mistake your Radio stream for a BitTorrent and throttle this network traffic and cause muting of your Internet Radio. Most domestic broadband states am "up to" bits speed of you broadband but does not state a minimum connection speed.(If you do a quick speed test will appear to be OK (this is a burst of data). But the internet Radio is a constant stream of data. Any long breaks/delays in this stream can cause the internet Radio to mute) If you upgrade to a Business broadband (typically only a small amount extra), these will state a MINIMUM broadband bps. So if your area has difficulty in Internet Radio, suggest trying a upgrading your broadband to a Business broadband with a minimum speed of 500kbps, this should reduce/eliminate your internet Radio muting. We have had reports that the network settings of the broadband router can cause issues. If you are technically minded, check the DNS settings of your router. We found that Google DNS works best with DNS1 - 8.8.8.8, DNS2- 8.8.4.4. On your Router check that the VOIP is turned off. This is only to save a lot of your bandwidth to Softphone such as Skype or Face-time and stave other applications from using this bandwidth. Testing your network Check Network Applications page to find applications to test your ISP broadband speed.

Tidal This will work with Linn DS/DSM products running Davaar23 firmware. This can be updated using the Konfig software. To create and add Tidal tracks to a Linn DS/DSM playlist, you require Linn App version 4.4.9 or higher. Tidal is supported in countries listed HERE on the Tidal website TIdal control is ONLY available for media selection on the Linn App . (April 2024 - Tidal have removed support for the Kazoo application on all platforms.) The Tidal is broadcast from the Internet straight to the Linn DS/DSM. This means that the control point does not need to be powered on. Enable service This option can be added/removed from the Linn App Browse options by: In Manage Systems 1 on main web page, select your Linn DS/DSM 2 Click in the MUSIC tab 3 Under TIdal ENABLE/DISABLE this Service 3a You may also change the Audio quality that the Linn DS/DSM receives from Tidal in the setup tab. 4 Complete Tidal 30day free voucher Note: This trial is only available to new Tidal subscribers. You can get a free 30day trial voucher from Linn by: Open up Linn App and select the "Settings" Within Settings page select the "Register your Linn Products" After you enter you details you will receive (in your email) a voucher Go to www.tidalhifi.com in your browser Below the "Try Now" click on the "Do you have a voucher?" text. Enter your voucher number "Continue" with the screen instructions. When you have a Password, enter your Email and password into the Linn App Tidal request window. This will open the your selection window. Use this like a UPnP Media and add the Music on the Playlist in the same manner. Music on the Playlist can be Tidal Music mixed with local UPnP Media server music. That is, the Music can be local music and Tidal music in your Playlist Does the Linn DS/DSM support HiRes FLAC, ⁣Dolby Atmos, Sony 360 Reality Audio, FLAC, Master Quality Authenticated (MQA) Hi-Res FLAC This is supported in Linn DS firmware, Davaar 103 - 13th November 2023 onwards up to 192K 24bit FLAC. From the 15th November 2023, Tidal will start streaming in Hi-Res FLAC, which is supported with a Linn DS/DSM running Davaar 103 or later firmware. You will also have to check the Manage system setting for Music > Tidal is set for Hi-Res (up to 192k 24bit) : Note: Linn App V4.6.9.1 and earlier may still state CD against a track, but will play back in Hi-Res. This is a bug which will be fixed in the next release of Linn App. However, Tidal Hi-Res streams are very computationally intensive. Our earlier products will struggle decoding and playing back these Hi-Res files. Until Tidal can address this intense stream issue, from Davaar105, these earlier products will have limited sample rate of Hi-Res streams (CD quality and higher). MQA, Dolby Atmos, Sony 360 Reality Audio No, Linn DS/DSM does not support any of these codecs, but if you have a MAX Tidal subscription any Tidal Masters will play as Hi-Res FLAC quality audio. Tidal streaming issues <div style="margin-left: 2em;" Tidal keeps rejecting my Login on Linn App and reports "something went wrong. Please try again. If error assist...." from April 2023 : Tidal have removed support for the Linn Kazoo application on ALL platforms. We recommend trying the new Linn app (available on iOS and Android) Otherwise, due to recent Tidal security changes, Sept/Oct 2020, Tidal requires to be login into a new Server. You need to be using the Linn App to log into Tidal. This has been implemented in the Linn DS/DSM firmware/Software - Davaar80. > You can check the version of Davaar software on the Linn DS/DSM using either the HELP or # on the IR handset (SW value should be 4.80.389 or higher) Davaar 80 can be done using the Konfig App or speak to your Linn dealer to perform this action. If you have a Selekt DSM, Series3-301 or a new Majik DSM you can also do this firmware update using the Linn App (iPad/iPhone ONLY) You need to be using the latest versions of Linn App; Linn App v4.2.18+ If you are still having issues logging in: Power cycle the Linn DS/DSM. That is, remove mains power for 10 seconds and re-apply mains power. .Quit the Linn App and restart it Now try logging into Tidal. This will now show the official Tidal login screen offering email/Username, Facebook or Apple logins. If it does not show these login options then you are using any old version of Linn App and this App must be updated. I can only play Tidal on one of my Linn DS/DSM's Check which Tidal Streaming account you have, It is only the Family account that allow multiple LInn DS/DSM to play different Tidal streams at the same time. Check Tidal Subscription types and simultaneous streaming If you are playing different Tidal tracks on multiple Linn DS/DSM and Kustom DSM Streamers, you will usually find that this will only Play one track and Stop. You need to have a Family account and assign each Linn DS/DSM its own Tidal account. Setting up a Tidal account, I get an error “Sorry, no flowId is set up…”. Either the Tidal service or Linn’s voucher codes are not yet supported in the user’s country. User should contact support@tidalhifi.com for more details Linn App does not show the Tidal option Check that you are using Linn App UI V4.4.9 or higher. Check, via Manage Systems, that the Playlist source is visible. On Linn App, a red message stating "Connection failed" This can be the Linn DS may not have internet access or the Tidal Music server is offline. Press the Logout button, then try to Login again. This will normally fix the issue. If doesn't check: If you are using a BT Home hub5 check that Smart Setup is turned OFF On the Linn DS select the Radio input and check that you can get internet Radio from this input. This will tell you if your DS has internet access. Try power cycling the Linn DS/DSM then retry selecting Tidal Music selection. If points 1 or 2 do not make any difference, please contact support@tidalhifi.com Music from Tidal is dropping out It may also be due to your Network Router connecting you to a distant Tidal server. Check that the Router DNS settings are set for Google public DNS Music from Tidal can be Hi-Res quality, audio drop out can be caused by your internet/broadband struggling with the high bandwidth data/Music stream, (especially during holiday period, or certain times of the day the internet can be very busy with kids games, iTunes streaming, Businesses, etc within your local area, (or household)). By default, the Linn DS/DSM gets CD quality audio from Tidal. If the drop out are frequent, you can Go into Manage Systems > Your DS/DSM & the Music Tab" Within the Music tab you will find Tidal, that you can enable/disable and an Audio quality option. Change the Audio Quality from “Hi-Res (up to 192Khz, 24bit), 'Lossless(FLAC)” to “High (AAC 320K)” or “Low (AAC 96k)”. This will allow you to listen to Tidal Radio until your internet/broadband can cope with the higher data rates. (This Audio quality is changed when the next track starts) Note: if you are using Airplay this will typically use the High (AAC 320K) stream. Tidal Audio Quality Within the Konfig app and Linn Account Manage systems section you can change the audio quality of Tidal. Options available are: Enabled: To make this Tidal input visible/invisible in Kazoo. You can adjust these settings to control the quality of your incoming stream if you have internet issues. If any of these settings are changed then the next Tidal track played will be at the newly selected streaming rate. Low(96 kbit/s) High(320 kbit/s) Lossless (CD quality) Note: The highest streaming can also be controlled by your Tidal subscription and may only limit you to HIGH(320 kbit/s) on the standard service.

Qobuz Due to changes in Qobuz login on February 15th 2022 there may be some issues with Qobuz operation. Qobuz advises that you log out and then relogin to Qobuz on your Kazoo/Linn App to fix this and select your Music Enable service This option can be added/removed from the Kazoo selection / Linn App Browse options by: In Konfig: Go into Konfig and select your Linn DS/DSM Go into Streaming Services Under Qobuz ENABLE/DISABLE this Service You may also change the Maximum Audio quality that the Linn DS/DSM receives from Qobuz in the setup tab.(This also depends on your Tidal subscription) Complete In Manage Systems on main web page select your Linn DS/DSM Click in the MUSIC tab Under Qobuz ENABLE/DISABLE this Service You may also change the Maximum Audio quality that the Linn DS/DSM receives from Qobuz in the setup tab. (This also depends on your Tidal subscription) Complete Kazoo or Linn App will not work with Qobuz This can be a confused connection. The simple way to rectify this: 1. In Kazoo and Linn App log out of Qobuz. 2. Close the Kazoo/Linn App completely, do not minimise it but totally close it. 2. Reboot/power cycle, the Linn DS/DSM 3. After Linn DS/DSM has restarted launch the Kazoo and/or Linn App. 4. Re-login into your Qobuz account, (if you have the auto-login function, then disable this and enter the information manually on this occasion) Now try and play Qobuz music on the Linn DS/DSM, all should be fixed. QOBUZ service appears to be disabled Check the Linn DS/DSM firmware version. Qobuz changed its login procedure and this was updated in a Davaar release. Use Manage System or for some earlier products to update your device firmware. QOBUZ not streaming Hi-Res quality The quality of the Music streamed is governed by Qobuz depending on the Account that you have with Qobuz. Hi-Res music Qobuz will only work if you have a SUBLIME HIFI or STUDIO account CD quality music if you only have HIFI account or HIFI Classic account MP3 quality music if you only have Basic account or Premium account this will stream at MP3 quality. QOBUZ show me tracks but I cannot play them, the PLAY/SKIP button is greyed out QOBUZ media is licensed. This means that some the Music you have selected in not available for streaming to your country. You may have purchased the Music and downloaded this Music from Qobuz but this is not licensed for streaming. Qobuz tracks will only play for 30seconds Your Qobuz subscription is a FREE subscription. These tracks will only play for 30secs before moving on to the next track. I have some Qobuz tracks in my Playlist but the Linn DS will not play them We suspect you have a FREE Qobuz subscription. Te track links for these free tracks have a limited life and will have expired. The solution is to check that you have a paid Qobuz subscription. Music dropping out playing Qobuz music It may also be due to your Network Router connecting you to a distant Qobuz server. Check that the Router DNS settings are set for Google public DNS If you are more IT literate and have a load-balancing connection dual WAN router make sure this is setup correctly Qobuz Audio Quality Within the Konfig app and Linn Account Manage Systems section you can change the audio quality of Qobuz. Options available are: Enabled: To make this Qobuz stream visible/invisible in Kazoo/Linn App. You can adjust these settings to control the quality of your incoming stream if you have internet issues. If any of these settings are changed then the next Qobuz track played will be at the newly selected streaming rate. Low(320 kbit/s) Lossless(44.1 kHz kbit/s) Lossless(96 kHz kbit/s) Lossless(192 kHz kbit/s) Note: The highest streaming can also be controlled by your Qobuz subscription and may only limit you to Low(320 kbit/s) on the standard service.

Deezer This can now be used on Linn products using firmware Davaar82 (July 2021) or later firmware. To create and add Deezer tracks to a Linn DS/DSM playlist you require the Linn App This function is NOT available on the Kazoo or Kinsky Apps The Deezer is broadcast from the Internet straight to the Linn DS/DSM and you use the Linn App to select and play the Music on the Linn DS/DSM. Check for Deezer FAQ's with Linn DS/DSM To play Deezer on a Linn DS/DSM you need a Deezer subsciption and use the Linn App to play your Deezer subscription. Enable service This option can be added/removed from the Linn App Browse options by: Go into Linn App settings Go into Add Music Source ENABLE source Now go into Linn App- Browse select Deezer & login to your Linn App -Deezer account Complete Can I play Deezer on any Linn DS/DSM/HUB? Yes, this can now be used on Linn products using firmware Davaar82 (July 2021) or later firmware. Use Konfig, or with newer designed Linn Products you can use the Linn App - "Update Systems" and Kazoo - "Firmware Updates" options How do I play Deezer Music on the Linn DS/DSM/HUB To create and add Deezer tracks to a Linn DS/DSM playlist you require the Linn App Can I Deezer using the Kazoo or Kinsky Apps This function is NOT available on the Kazoo or Kinsky Apps

Calm Radio Go to https://calmradio.com to subscribe to the free,or paid subscriptions Enable service This option can be added/removed from the Kazoo selection / Linn App Browse options by: In Konfig: Go into Konfig and select your Linn DS/DSM Go into Streaming Services Under Calm Radio ENABLE/DISABLE this Service Complete In Manage Systems on main web page select your Linn DS/DSM Click in the MUSIC tab Under Calm Radio ENABLE/DISABLE this Service Complete

AIRPLAY iPad/iPhone, cannot find Linn DS in Airplay First thing to try is power cycle the Linn DS/DSM.(Switch OFF at the power switch, wait 10 seconds, switch ON the power switch and wait 60seconds There may have been something on your network that was blocking the Linn DS/DSM discovery. A power cycle of the Linn DS will normally recover this. Sometimes your network/ISP Router camy have lost your Airplay/Bonjour membership. The solution to this is to power cycle your Router, you may have to power cycle your Linn DS/DSM/HUB after this to reconnect to it. If you cannot find Airplay option on your iPod/iPhone check below. (The Linn DS/DSM is NOT a screen mirroring device) IOS10 The Airplay screen location has moved with IOS10. This is now a up-swipe followed by a left-swipe to the Airplay screen IOS11/12 cannot find Linn DS in Airplay The Airplay screen location has moved with IOS11. One iPhone this is now a up-swipe, on iPad this is a swipe down from top left of screen. Then select the Airplay icon (highlighted in red). This will open the next screen and select you Linn DS/DSM to Airplay to. Check Apple for any advice Click this link https://support.apple.com/en-gb/HT20429 for suggestions by Apple Airplay no audio but MAC states that it is playing OSX 14 Somona This is a bug with OSX14 if you are using a wired LAN connection. The wired LAN does not appear to broadcast on wired LAN connections. Solution: Only use Wi-Fi connection on you MAC and disable the Network LAN connection Airplay/Songcast keeps dropping out on not starting on a Wifi connection This can be a common problem if the Wifi communications to temperamental. The commands from the iPad/Android are sent but lost because communications noise. You may think that your Wifi is good as it works OK with the internet but this is not the case. (You have have to double click some pages to get them to show, this can be due to poor wifi or some pages are slow in loading, this can be due to poor communications) REASONS FOR INTERMITTENT OPERATION Bluetooth interfering with Wifi Bluetooth uses the same frequency range as typically used Wifi channel. Turn OFF BLUETOOTH on your iPad/iPhone and this should improve the Airplay communications. IOS 13 Screen time IOS13 has a new service call Screen time. This tells you how you are using your device and allows you to limit its use. (typically for kids). This Screen time service could be limiting your Music Apps bandwidth and operational time playing music. We would recommend that you check the status of this service On your iPhone/iPad Go to Settings > Screen Time. If you never use this Screen Time service then"Turn Off Screen Time" if you do use screen time: Go into Always allowed Add any Apps that you want to full control over. E.g. Linn Apps, (Kazoo, Linn App, etc) Your Music Apps, (Music, Tidal, Qobuz, Calm Radio, iTunes Store...) To stop these from shutting down. Apple devices Wifi settings require the Wifi to be set-up to a specific configuration or it will otherwise start looking for a Wifi signal that does support this configuration Check Here for details of what to check and iOS and OS X: Recommended settings for Wi-Fi routers and access points. Wifi noise This noise can be generated by Microwave ovens, DECT phones, wireless Video repeater, Taxi Radios, neighbours Wifi etc. so we would suggest checking this with wifi scanner software such as Wifi-Analyzer / Insidder / NetSpot / VIStumbler, this can be used to find out who else is broadcast on the same channel are your Wifi and causing interference. This allows you to check your Router/WAP Wifi settings and move them to a cleaner channel. There are two frequencies in use with Wifi, these are 2.4GHz and 5GHz. the 2.4GHz is the typical frequency used, the 5GHz is fairly new so check that your iPad/Android can support this bandwisth before using it. If you have DECT phones make sure that they are not close (>2M) to your Router or Wifi devices Routers / Wireless Access Points Some Routers/WAP devices are very poor with UPnP control, namely Sky and BT. If you have one of these Routers we would suggest adding 'Subnet' Router of one that Linn has tried and works reliably. On the Wireless Access Points check the DTIM setting. Apple recommends a setting of 3 or higher. iPad/iPhone cannot see any DS or Library First try and do a hard reset of your iPhone/iPad, Press AND HOLD both the HOME key and the power button until the Apple symbol appears on the iPhone/iPad display. then retry Kinksy Wifi Setting check If you still have issues it has been found that updates to the Apple operating system (IOS 5.1.0) have been found to cause wireless communications issues for any Apple software. We have found that your Wifi device should be setup with SSID name - A single word with unique name. Encryption Mode:      * WPA3 Personal, WPA2/WPA3 Transitional or WPA2 Personal (AES) for Wireless authentication      * AES : Wireless encryption Channel width:       2,4GHz band - 20 MHz       5 GHz band - any bandwidth Hidden network - Disabled WMM - Enabled NAT - Enabled Forget the Network' On your iPad, then re-attach it after power cycling the Wifi device (WAP)      * DTIM: Apple recommends 3 or greater This should improve all communications to your i-device Apple link Apple link 2 Apple iDevice are not very good at roaming. What this means is if you have Wifi transmitters it will hold on to it last one until the signal is below 1%. SO you could be right beside the other Wifi transmitter and having issues as the iDevice is still connected to the one furthest away. try switching you Wifi Off (or use Flight mode), wait a few seconds and switch on Wifi, this will hopefully jump to the stronger signal. Check the Router settings It has been reported that Routers with QOS enables will cause problems. Disable QOS on the Router to see if this improves communications Apple link 3 Check Internet connections IOS6 appears to check if there is internet access, if it cannot find internet access it will start searching for a WiFI connection with Internet. This jumping around Wifi connections can cause poor communication with the Kinsky software. On the iPad/iPhone turn ON flight mode, then re-enable the Wifi connection. This will stop the iPad/iPhone from searching for Internet access. (This does not affect Browser access to the internet on the iPad/iPhone, only stops the iPad/iPhone for check for software updates) App check Other apps running in your iPad/iPhone can cause some issues. Try restarting your iPad/Android and use Kinsky before starting any other apps. This will tell you if any other App is causing a problem.

Spotify FAQ If you have previously paired you Linn DS/DSM with your Spotify account but now the Linn DS/DSM cannot be found on your Spotify account: . Reboot your phone/tablet that is running Spotify. (There may have been an previous software issue that has not been resolved. A power off/on of the phone/ablet will fix this. Make sure that you Linn DS/DSM is powered on, power cycle your Linn DS/DSM to refresh its network connection. Once a pairing/connection has been established locally on the network Spotify Connect can then connect to your Linn DS/DSM anywhere in the world. So be careful then when you are on holiday you do NOT accidentally select your home Linn DS/DSM play music and continuosly turn UP the volume as you cannot hear it from your iPhone/iPad etc. Spotify Connect volume and Songcasting: the Spotify volume control will ONLY control the volume of the Linn DS/DSM that you have connected to. If you Songcast this Linn DS/DSM to other rooms then the Spotify volume control WILL NOT control the volume in these Songcast rooms Also note that with the Kustom DSM, Spotify Volume control will only Kustom DSM Streamer as a device and not any Zones. Therefor Spotify Connect will ONLY control the Kustom DSM Streamer volume levels. Spotify Connect has the Linn DS/DSM acting as the loudspeaker of what you have select in the Spotify App. If you want to play something different from Spotify, at the same time on another Linn DS/DSM, then this can only be done using a different Spotify account. I can only see some of the Linn DS/DSM that are linked to my Spotify Connect account. We suggest that you reboot/restart your Phone/Tablet and retry the Spotify App. In some cases the phone/tablet has got confused or their has been a Spotify update that has not been fully installed without a Phone/Tablet restart. This should then allow you to get connection to your Linn DS/DSM. (Also make sure that the Linn DS/DSM is actually switched on first. Shhhh, I won't tell anybody.) Spotify only allows each Linn DS/DSM to be attached to one Spotify Connect account. To remove a LInn DS/DSM from your account go into Spotify account settings and “Forget Device” for the Linn DS/DSM and then reboot that Linn DS/DSM. This Linn DS/DSM can then be assigned to another Spotify Account. If you do not own or have access the Spotify account that the Linn DS/DSM is attached to the only solution is a Factory Defaults on the Linn DS/DSM. Use Konfig and do an ADVANCED > RESTORE. You will need to redo the settings, Room Name, input name, Radio stations etc after this restore operation. If someone had access to your Wifi and keeps pairing to your Linn DS/DSM when you don't want them to then we would suggest configuring your Wifi with a new password and add a "GUEST" account. The Guest account will still allow internet access but will not let them see anything on the local network and doing any unwanted Spotify pairing. If another Spotify user is playing or still connected to your Linn DS then this Linn DS will no be available as a Spotify Connect device. So make sure that if your kids have been using Spotify with their account, after using it then they "Forget Device" and connect back to their phone, otherwise you will not be able to connect to it from your Spotify Connect account.

Spotify is not in sync with other Linn DS/DSM room This Konfig option has been removed from Davaar82 onwards and set to always be “Songcast Sync” Due to the response timing required by Spotify, Linn DS sharing this Spotify to other rooms via Songcast may not be in perfect sync with this Spotify receiving room. This can be fixed from Davaar60 firmware by going into Konfig and Sources > Spotify and select Delay Mode – “Songcast Sync” If this is set to "Minimal" they will cause the Songcast listening rooms to be out of Sync. Change to "Songcast Sync" to correct this.

ROON Roon uses the Linn DS/DSM as a media player, the control interface IS Roon. • I cannot see any Linn DS in the Audio list... If you cannot see any Linn DS product in the Audio list then check that with the setup the correct Linn Streaming subnet (network address range). E.g. if your Linn DS has IP address 192.168.1.34 then its subnet is 192.168.1.0 • I am only getting Airplay quality audio from the Linn DS using Roon In Roon: Settings - Audio setup page, you will have devices listed with "via Linn Streaming" and devices listed with "via Airplay". Pressing this ENABLE button on "via Linn Streaming" will bring this Linn DS player alive. When you press ENABLE, this will then allow you to rename this Linn DS, otherwise it will be its default name. E.g. below the "Linn Akurate DSM" - "via Linn Streaming" has been enabled and I have renamed it "Merlin Lounge". The Linn DS/DSM products have to be declared as "Roon Tested", networked devices in the Roon Core settings. (The "AIRPLAY" option for the Linn DS/DSM must be disabled within the Roon Core). Click on the Roon Ready - Enable and give a name to the Linn DS/DSM. (In the example below, this has been named Merlin Lounge) • I press STOP and the Roon starts playing again... Transport (play / pause / stop) and Volume can be controlled using Kazoo or Ir handset. Although later versions of Roon will counteract these commands. Only use the Roon controller software to control what is playing. Linn DS Firmware Davaar80 onwards will disable transport controls whilst on the Roon input of the Linn DS/DSM • If I select an external source whilst playing Roon, I need to reselect the source to get it playing. This can be due to a confusion, as the Roon will send a stop command to the Linn DSM as you exit the Roon source. However, as the Linn DSM will probably have changed to this new source, then this new source is stopped by Roon. On external sources, this can only be recovered by selecting another source and going back to the originally selected source. The solution is to Stop or Pause the Roon source BEFORE you change to a different input on the Selekt DSM. This can also be reduced by going into Konfig or Manage systems and disabling the "AutoPlay" option.