FAQ-Streaming Services

General streaming points

Streaming services are based on an internet stream. This is a constant stream of data from the internet. if there are any interruptions or low bandwidth, (limited data rate), this can cause the Linn DS/DSM to mute when playing this music stream. If you get muting, (audio cutting in and out), this can be due to high network traffic in your area, business first thing Monday morning, or heavy usage of video broadcast (like football matches). Some ISP's (ISP is your Internet Service Provider, they supply your Broadband connection) will also reduce your bandwidth of certain types of network traffic, typically BitTorrent (P2P). Some ISPs will mistake your Radio stream for a BitTorrent and throttle this network traffic and cause muting of your Internet Radio. Most domestic broadband states am "up to" bits speed of your broadband but does not state a minimum connection speed.(If you do a quick speed test will appear to be OK (this is a burst of data). But the internet Radio is a constant stream of data. Any long breaks/delays in this stream can cause the internet Radio to mute) If you upgrade to a Business broadband (typically only a small amount extra), these will state a MINIMUM broadband bps. So if your area has difficulty in Internet Radio, suggest trying a upgrading your broadband to a Business broadband with a minimum speed of 500kbps, this should reduce/eliminate your internet radio muting. We have had reports that the network settings of the broadband router can cause issues. If you are technically minded, check the DNS settings of your router. We found that Google DNS works best with DNS1 - 8.8.8.8, DNS2- 8.8.4.4. On your Router check that the VoIP is turned off. This is only to save a lot of your bandwidth to Soft phone such as Skype or Face-time and stave other applications from using this bandwidth. Testing your network Check Network Applications page to find applications to test your ISP broadband speed. Chromecast, Tidal Connect... The Linn DS/DSM does not support some services, such as Chromecast, but if you have a Linn DSM you can use a WiiM media streamer . Typically the WiiM does support these services but check WiiM Support first but not all WiiM streamers support Chromecast.

Tidal Tidal is supported by products running Davaar23 firmware onwards, together with Linn App version 4.4.9 or higher. Tidal is supported in countries listed on the Tidal website Enable service This option can be added/removed from the Linn App Browse options by: In Manage Systems 1 on main web page, select your Linn DS/DSM 2 Click in the MUSIC tab 3 Under Tidal ENABLE/DISABLE this Service 3a You may also change the Audio quality that the Linn DS/DSM receives from Tidal in the setup tab. 4 Complete What audio formats are supported? Hi-Res FLAC Up to 192K 24bit FLAC is supported in firmware, Davaar 103 onwards . From the 15th November 2023, Tidal will start streaming in Hi-Res FLAC, which is supported with a Linn DS/DSM running Davaar 103 or later firmware. You will also have to check the Manage system setting for Music > Tidal is set for Hi-Res (up to 192k 24bit) : Note that Tidal Hi-Res streams are too computationally intensive for our earlier products. From Davaar105 they are limited to sample rate of 48KHz (CD quality). Dolby Atmos Linn DS/DSM does not currently support Atmos. Tracks will play as Hi-Res FLAC instead. Tidal streaming issues I can only play Tidal on one of my Linn DS/DSM's Check which Tidal Streaming account you have, It is only the Family account that allow multiple Linn DS/DSM to play different Tidal streams at the same time. Check Tidal Subscription types and simultaneous streaming If you are playing different Tidal tracks on multiple Linn DS/DSM and Kustom DSM Streamers, you will usually find that this will only Play one track and Stop. You need to have a Family account and assign each Linn DS/DSM its own Tidal account. Setting up a Tidal account, I get an error “Sorry, no flowId is set up…”. Contact support@tidalhifi.com for more details On Linn App, a red message stating "Connection failed" This can be the Linn DS may not have internet access or the Tidal Music server is offline. Press the Logout button, then try to Login again. This will normally fix the issue. If doesn't check: If you are using a BT Home hub5 check that Smart Setup is turned OFF On the Linn DS select the Radio input and check that you can get internet Radio from this input. This will tell you if your DS has internet access. Try power cycling the Linn DS/DSM then retry selecting Tidal Music selection. If points 1 or 2 do not make any difference, please contact support@tidalhifi.com Music from Tidal is dropping out It may also be due to your Network Router connecting you to a distant Tidal server. Check that the Router DNS settings are set for Google public DNS Alternatively, either your local network, or internet/broadband may be struggling with the higher bandwidth of hi-res audio. If drop-outs are frequent, try changing the quality of audio being fetched: Go into Manage Systems > Your DS/DSM & the Music Tab" Within the Music tab you will find Tidal, that you can enable/disable and an Audio quality option. Change the Audio Quality to a lower setting Move playback to a new track and check whether the frequency of drop-outs has changed (audio quality setting only takes effect when tracks start). Tidal Audio Quality Within Linn Account Manage systems section you can change the audio quality of Tidal. Options available are: Enabled: To make this Tidal input visible/invisible in your Linn control point. You can adjust these settings to control the quality of your incoming stream if you have internet issues. If any of these settings are changed then the next Tidal track played will be at the newly selected streaming rate. Low(96 kbit/s) High(320 kbit/s) Lossless (CD quality) Note: The highest streaming can also be controlled by your Tidal subscription and may only limit you to HIGH(320 kbit/s) on the standard service.

Qobuz Due to changes in Qobuz login on February 15th 2022 there may be some issues with Qobuz operation. Qobuz advises that you log out and then relogin to Qobuz on your Kazoo/Linn App to fix this and select your Music Enable service This option can be added/removed from the Kazoo selection / Linn App Browse options by: In Manage Systems on main web page, select your Linn DS/DSM Click in the MUSIC tab Under Qobuz ENABLE/DISABLE this Service You may also change the Maximum Audio quality that the Linn DS/DSM receives from Qobuz in the setup tab. (This also depends on your Tidal subscription) Complete Linn App will not work with Qobuz This can be a confused connection. The simple way to rectify this: 1. In Linn App, go to the EXPLORE a) Logout of Qobuz. b) Click on settings, (small cogwheel on the top right of the same page), and DISABLE Qobuz using the slider. (this is only temporary) 2. Close the Linn App completely, do not minimise it, totally close it. & power off your Apple/Android that is running the Linn App. 3. Power cycle, the Linn DS/DSM. (This is NOT put into Standby, but switch off the Mains power for at least 10 seconds) 4. Restart your Apple/Android device running Linn App. 5. After Linn DS/DSM has restarted, launch Linn App. 6. In Linn App, go to the EXPLORE a) Click on settings, (small cogwheel on the top right of the same page), and ENABLE Qobuz using the slider. b) Login to Qobuz. Now try and play Qobuz music on the Linn DS/DSM, all should be fixed. Linn App will not work with Qobuz Check the Linn DS/DSM firmware version. Qobuz changed its login procedure and this was updated in a Davaar release. Use Manage System or for some earlier products to update your device firmware. QOBUZ not streaming Hi-Res quality The quality of the Music streamed is governed by Qobuz depending on the account that you have with Qobuz. Hi-Res music Qobuz will only work if you have a SUBLIME HIFI or STUDIO account CD quality music if you only have HIFI account or HIFI Classic account MP3 quality music if you only have Basic account or Premium account, this will stream at MP3 quality. QOBUZ show me tracks but I cannot play them, the PLAY/SKIP button is greyed out QOBUZ media is licensed. This means that some the Music you have selected in not available for streaming to your country. You may have purchased the Music and downloaded this Music from Qobuz, but this is not licensed for streaming. Linn App will not work with QobuzQobuz tracks will only play for 30 secondsks will only play for 30 seconds Your Qobuz subscription is a FREE subscription. These tracks will only play for 30 secs before moving on to the next track. I have some Qobuz tracks in my Playlist but the Linn DS will not play them We suspect you have a FREE Qobuz subscription. Te track links for these free tracks have a limited life and will have expired. The solution is to check that you have a paid Qobuz subscription. Music dropping out playing Qobuz music It may also be due to your Network Router connecting you to a distant Qobuz server. Check that the Router DNS settings are set for Google public DNS If you are more IT literate and have a load-balancing connection dual WAN router, make sure this is set up correctly < FAQ Streaming Service HOME page Qobuz Audio Quality Within the Linn Account Manage Systems MUSIC section you can change the audio quality of Qobuz. Options available are: Enabled: To make this Qobuz stream visible/invisible in Kazoo/Linn App. You can adjust these settings to control the quality of your incoming stream if you have internet issues. If any of these settings are changed then the next Qobuz track played will be at the newly selected streaming rate. Low(320 kbit/s) Lossless(44.1 kHz kbit/s) Lossless(96 kHz kbit/s) Lossless(192 kHz kbit/s) Note: The highest streaming can also be controlled by your Qobuz subscription and may only limit you to Low(320 kbit/s) on the standard service.

Calm Radio

AIRPLAY iPad/iPhone, cannot find Linn DS in Airplay First thing to try is power cycle the Linn DS/DSM.(Switch OFF at the power switch, wait 10 seconds, switch ON the power switch and wait 60seconds There may have been something on your network that was blocking the Linn DS/DSM discovery. A power cycle of the Linn DS will normally recover this. Sometimes your network/ISP Router camy have lost your Airplay/Bonjour membership. The solution to this is to power cycle your Router, you may have to power cycle your Linn DS/DSM/HUB after this to reconnect to it. If you cannot find Airplay option on your iPod/iPhone check below. (The Linn DS/DSM is NOT a screen mirroring device) IOS10 The Airplay screen location has moved with IOS10. This is now a up-swipe followed by a left-swipe to the Airplay screen IOS11/12 cannot find Linn DS in Airplay The Airplay screen location has moved with IOS11. One iPhone this is now a up-swipe, on iPad this is a swipe down from top left of screen. Then select the Airplay icon (highlighted in red). This will open the next screen and select you Linn DS/DSM to Airplay to. Check Apple for any advice Click this link https://support.apple.com/en-gb/HT20429 for suggestions by Apple Airplay no audio but MAC states that it is playing OSX 14 Somona This is a bug with OSX14 if you are using a wired LAN connection. The wired LAN does not appear to broadcast on wired LAN connections. Solution: Only use Wi-Fi connection on you MAC and disable the Network LAN connection Airplay/Songcast keeps dropping out on not starting on a Wifi connection This can be a common problem if the Wifi communications to temperamental. The commands from the iPad/Android are sent but lost because communications noise. You may think that your Wifi is good as it works OK with the internet but this is not the case. (You have have to double click some pages to get them to show, this can be due to poor wifi or some pages are slow in loading, this can be due to poor communications) REASONS FOR INTERMITTENT OPERATION Bluetooth interfering with Wifi Bluetooth uses the same frequency range as typically used Wifi channel. Turn OFF BLUETOOTH on your iPad/iPhone and this should improve the Airplay communications. IOS 13 Screen time IOS13 has a new service call Screen time. This tells you how you are using your device and allows you to limit its use. (typically for kids). This Screen time service could be limiting your Music Apps bandwidth and operational time playing music. We would recommend that you check the status of this service On your iPhone/iPad Go to Settings > Screen Time. If you never use this Screen Time service then"Turn Off Screen Time" if you do use screen time: Go into Always allowed Add any Apps that you want to full control over. E.g. Linn Apps, (Kazoo, Linn App, etc) Your Music Apps, (Music, Tidal, Qobuz, Calm Radio, iTunes Store...) To stop these from shutting down. Apple devices Wifi settings require the Wifi to be set-up to a specific configuration or it will otherwise start looking for a Wifi signal that does support this configuration Check Here for details of what to check and iOS and OS X: Recommended settings for Wi-Fi routers and access points. Wifi noise This noise can be generated by Microwave ovens, DECT phones, wireless Video repeater, Taxi Radios, neighbours Wifi etc. so we would suggest checking this with wifi scanner software such as Wifi-Analyzer / Insidder / NetSpot / VIStumbler, this can be used to find out who else is broadcast on the same channel are your Wifi and causing interference. This allows you to check your Router/WAP Wifi settings and move them to a cleaner channel. There are two frequencies in use with Wifi, these are 2.4GHz and 5GHz. the 2.4GHz is the typical frequency used, the 5GHz is fairly new so check that your iPad/Android can support this bandwisth before using it. If you have DECT phones make sure that they are not close (>2M) to your Router or Wifi devices Routers / Wireless Access Points Some Routers/WAP devices are very poor with UPnP control, namely Sky and BT. If you have one of these Routers we would suggest adding 'Subnet' Router of one that Linn has tried and works reliably. On the Wireless Access Points check the DTIM setting. Apple recommends a setting of 3 or higher. iPad/iPhone cannot see any DS or Library First try and do a hard reset of your iPhone/iPad, Press AND HOLD both the HOME key and the power button until the Apple symbol appears on the iPhone/iPad display. then retry Kinksy Wifi Setting check If you still have issues it has been found that updates to the Apple operating system (IOS 5.1.0) have been found to cause wireless communications issues for any Apple software. We have found that your Wifi device should be setup with SSID name - A single word with unique name. Encryption Mode:      * WPA3 Personal, WPA2/WPA3 Transitional or WPA2 Personal (AES) for Wireless authentication      * AES : Wireless encryption Channel width:       2,4GHz band - 20 MHz       5/6 GHz band - any bandwidth Hidden network - Disabled WMM - Enabled NAT - Enabled Forget the Network' On your iPad, then re-attach it after power cycling the Wifi device (WAP)      * DTIM: Apple recommends 3 or greater This should improve all communications to your i-device Apple link Apple link 2 Apple iDevice are not very good at roaming. What this means is if you have Wifi transmitters it will hold on to it last one until the signal is below 1%. SO you could be right beside the other Wifi transmitter and having issues as the iDevice is still connected to the one furthest away. try switching you Wifi Off (or use Flight mode), wait a few seconds and switch on Wifi, this will hopefully jump to the stronger signal. Check the Router settings It has been reported that Routers with QOS enabled will cause problems. Disable QOS on the Router to see if this improves communications Apple link 3 Check Internet connections IOS6 appears to check if there is internet access, if it cannot find internet access it will start searching for a WiFI connection with Internet. This jumping around Wifi connections can cause poor communication with the Kinsky software. On the iPad/iPhone turn ON flight mode, then re-enable the Wifi connection. This will stop the iPad/iPhone from searching for Internet access. (This does not affect Browser access to the internet on the iPad/iPhone, only stops the iPad/iPhone for check for software updates) App check Other apps running in your iPad/iPhone can cause some issues. Try restarting your iPad/Android and use Kinsky before starting any other apps. This will tell you if any other App is causing a problem. < FAQ Streaming Service HOME page

Spotify FAQ How do I stop Spotify using my Linn DS/DSM If you have had friends on your network and using SpotifyConnect to play on your Linn DS they will then have this on as a Spotify device. Due to Spotifys configuration this now means that this Spotify user can connect and Play music on your Linn DS from anywhere in the world, as per any SpotifyConnect device. The simplest way to unlink this Spotify user from you Linn DS is to uses Konfig and do an <ADVANCED><RESTORE>. This put the Linn DS/DSM back into FACTORY DEFAULT. Your Linn DS/DSM require to be re-configured so do not do this unless you know what you are doing and have your Space Optimisation settings savied Spotify is not in sync with other Linn DS/DSM room This Konfig option has been removed from Davaar82 onwards and set to always be “Songcast Sync” Due to the response timing required by Spotify, Linn DS sharing this Spotify to other rooms via Songcast may not be in perfect sync with this Spotify receiving room. This can be fixed from Davaar60 firmware by going into Konfig and Sources > Spotify and select Delay Mode – “Songcast Sync” If this is set to "Minimal" they will cause the Songcast listening rooms to be out of Sync. Change to "Songcast Sync" to correct this.