Template:FAQ:Tidal FAQ

This will work with Linn DS/DSM products running Davaar23 firmware. This can be updated using the Konfig software. To create and add Tidal tracks to a Linn DS/DSM playlist you require Kazoo UI version 4.3.653 or higher.

Tidal is supported in countries listed HERE on the Tidal website

The Tidal is broadcast from the Internet straight to the Linn DS/DSM. This means that the control point does not need to be powered on.

Tidal 90day free voucher

Note: This trial is only available to new Tidal subscribers.

You can get a free 90day trial voucher from Linn by:

1. Open up Kazoo UI and select the "Settings"
2. Within Settings page select the "Register your Linn Products"
3. After you enter you details you will receive (in your email) a voucher
4. Go to www.tidalhifi.com in your browser
5. Below the "Try Now" click on the "Do you have a voucher?" text. Enter your voucher number "Continue" with the screen instructions.
6. When you have a Password, enter your Email and password into the Kazoo Tidal request window. This will open the your selection window. Use this like a UPnP Media and add the Music on the Playlist in the same manner.

Music on the Playlist can be Tidal Music mixed with local UPnP Media server music. That is, the Music can be local music and Tidal music in your Playlist

Tidal streaming issues

Setting up a Tidal account, I get an error “Sorry, no flowId is set up…”.

Either the Tidal service or Linn’s voucher codes are not yet supported in the user’s country. User should contact support@tidalhifi.com for more details

In Kazoo UI the login screen icon just keeps spinning

Try power cycling the Linn DS/DSM then reselecting the Tidal box in Kazoo UI
If you are using a BT Home hub5 check that Smart Setup is turned OFF

Kazoo UI does not show the Tidal option

Check that you are using Kazoo UI V4.3.653 or higher. Check, via Konfig, that the Playlist source is visible.

On Kazoo UI a red message stating "Connection failed"

This can be the Linn DS may not have internet access or the Tidel Music server is offline.
Press the Logout button, then try to Login again. This will normally fix the issue. If doesn't check:

1. If you are using a BT Home hub5 check that Smart Setup is turned OFF
2. On the Linn DS select the Radio input and check that you can get internet Radio from this input. This will tell you if your DS has internet access.
3. Try power cycling the Linn DS/DSM then retry selecting Tidal Music selection.

If points 1 or 2 do not make any difference please contact support@tidalhifi.com

Music from Tidal is dropping out

It may also be due to your Network Router connecting you to a distant Tidal server. Check that the Router DNS settings are set for Google public DNS

Music from Tidal is CD quality, audio drop out can be caused by your internet/broadband struggling with the high bandwidth data/Music stream, (especially during holiday period, or certain times of the day the internet can be very busy with kids games, iTunes streaming, Businesses, etc within your local area, (or household)).

By default the Linn DS/DSM gets CD quality audio from Tidal. If the drop out are frequent you can

1. Go into Konfig > Your DS/DSM > Tidal and
2. change the Audio Quality from “Lossless(FLAC)” to “High (AAC 320K)” or “Low (AAC 96k)”.

This will allow you to listen to Tidal Radio until your internet/broadband can cope with the higher data rates. (This Audio quality is changed when the next track starts)

Note: if you are using Airplay this will typically use the High (AAC 320K) stream.