Template:FAQ:Space Optimisation (Linn Account) FAQ V3.2

The Linn Account and Space Optimisation

What should I do if I see an error message saying “Sorry, something went wrong”?

If you see this error message, please refresh the browser page. Once the browser page has refreshed:

1. click on your Linn account logo in the top right-hand corner,
2. click on Account Settings, and then
3. click on Start next to Send Activity.
   

This will record any further activity, until the browser page is next refreshed, for debugging purposes. Now attempt to recreate the issue that caused the error; if you are able to recreate the issue, please contact the Linn Service team, and our engineers will then be able to look into the issue with your recorded activity as reference.

Note that this issue may sometimes be related to an old Space Optimisation on your music system; turning off Space Optimisation in Linn Konfig and then refreshing the browser page in your Linn account may, in some cases, solve this issue.

How do I add my speakers to my music system?

Click on the Add Speakers button below the graphic of your music system; a dialog prompting you to provide the manufacturer and model of your speakers will appear.

Select the manufacturer and model of your speakers using the drop-down menus, then click on the Add button; if your speakers’ manufacturer or model does not appear in the drop-down menu, select Other. See §2.2 of the user guide for further information.

How do I add my subwoofer to my music system?

1. Click on the Add Additional Subwoofer button below the graphic of your music system; a dialog prompting you to provide the channel, manufacturer and model of your subwoofer will appear.
2. Select the channel, manufacturer and model of your subwoofer using the drop-down menus,
3. Click on the Add button; if your subwoofer’s manufacturer or model does not appear in the drop-down menu, select Other.

See §2.1 and §2.2 of the user guide for further information. (Subwoofers to the Linn Account Space Optimisation in added in July 2019)

How is the new version of Space Optimisation different?

The new version of Space Optimisation uses highly sophisticated acoustic modelling to model the interactions between your speakers and the room; this acoustic modelling is based on the finite-difference time-domain method. A simple two-dimensional analogy to this method of acoustic modelling is of a fishing net laid over a pond; each knot in the net defines a discrete measurement location, so that when a stone is thrown into the pond, we can track the resulting ripple by measuring its height at each knot.

The spatial discretisation employed by this method of acoustic modelling allows the new version of Space Optimisation to correctly consider the effects of:

• non-rectangular rooms;
• the placement of features like doors and windows;
• And the location and rotation of your speakers.

Furthermore, the time-domain formulation of this method of acoustic modelling means that the new version of Space Optimisation can now reduce both the energy and decay time of any artificial distortions caused by the interactions between your speakers and the room, resulting in both a flat frequency response and a uniform decay time. :Finally, the new version of Space Optimisation has been designed to give a better balance of low- and mid-frequency energy.

Why does Space Optimisation not use a microphone measurement?

The aim of Space Optimisation is to remove the effects of your room, in order to uncover the unique acoustic characteristics of your speakers; after all, this is what you fell in love with when buying your speakers. In order to do this, Space Optimisation needs to understand both the interactions between your speakers and room and the unique acoustic characteristics of your speakers; the unique acoustic characteristics of your speakers are then subtracted from the interactions between your speakers and room, leaving only the effects of your room.

An acoustic measurement of the interactions between your speakers and room can have many sources of error which may affect the accuracy and repeat-ability of the measurement, including: the choice of measurement stimulus, such as MLS or a log chirp; external noise, such as traffic noise and vibration; quality and calibration of the microphone, which can introduce distortion; and the microphone location, which can be sensitive to within a few centimetres. The use of acoustic modelling removes these sources of error: the model can apply an ideal impulse as stimulus; the modelling domain is free from noise; the model can use an ideal microphone; and the listening location is well-defined. It can thus be seen that acoustic modelling has a clear advantage over acoustic measurement in understanding the interactions between your speaker and room.

The unique acoustic characteristics of your speakers depend on many factors, including: the shape and size of the drive units and ports; the constructive and destructive interference between the drive units, ports and any cabinet-edge diffraction sources; and the angle between the listening location and your speakers. Therefore, a simple on-axis anechoic measurement of your speakers is insufficient information; what is actually required is an anechoic measurement with your speakers in the exact same configuration as you have them in your home. While some manufacturers do publish anechoic measurements of their speakers, both on- and off-axis, it is extremely unlikely that they will have performed an anechoic measurement of your speakers in the exact same configuration as you have them in your home. The acoustic modelling of such a scenario is, however, straightforward; the model can simply turn your room into an anechoic chamber to obtain the unique acoustic characteristics of your speakers in the exact same configuration as you have them in your home. It can thus be seen that acoustic modelling once again has a clear advantage over acoustic measurement in understanding the unique acoustic characteristics of your speakers.

From the above, it is clear that acoustic modelling is the best approach to Space Optimisation.

How long should an optimisation take to calculate?

The calculation time of an optimisation will depend on your room and speakers, with large rooms containing multiple speakers taking longer to calculate than small rooms containing few speakers; optimisation calculations may take anywhere between four and twenty minutes, with a typical optimisation calculation taking around five minutes. See §1.2.3 of the user guide for further information.

The processing time is governed by the processing speed available on the Web services. The expected calculation times are:

Small room (up to 25m²) with small speaker (up to 3 drive units): Typically 4-5minutes

Medium room (25m² - 100m²) with medium speaker (up to 4 drive units): Typically 5-8minutes

Large room (More than 100m²) with a large speaker (4 or more drive units): Typically 8-20minute

Note: If your optimisation calculation takes longer than expected:

• This may be due to an issue where messages from the cloud are failing to reach your browser; refreshing the browser page <f5> or SHFT<f5>, in your Linn account should solve this issue.
• If this does not resolve this issue then, on this Space Optimisation, do an "Adjust", Recalculate and delete your original Space Optimisation if it still exists. (This calcluate may have been lost in the Cloud and not notified the WebApp of it termination or completion).

How do I apply an optimisation to my music system?

Any optimisation may be applied to your music system by clicking on the radio button next to its name, in the list of optimisations below the Optimisations heading under the Space tab; note that application of an optimisation does not require a recalculation. See §2.3.4 of the user guide] for further information.

How do I see what filters the optimisation is applying?

Bass and treble shelves are currently unsupported within your Linn account.

Incompatible Optimisation

This is when your Space Optimisation does not match all of the speakers setup on the Linn DS/DSM.

You can view any incompatible optimisations by switching ON the "Show Incompatible Optimisations?" in the SPACE tab. This will allow you to click on the three dots,, at the end of each Optimisation, select Details and view the configuration of that particular optimisation. The key points are the make and model of speakers and the audio channels they are assigned to. If you have an additional speaker or missing speaker then this is why they are incompatible.

Note: when "Show Incompatible Optimisations?" is enabled then this will show ALL of your optimisations in your account. We would therefor recommend that you name each Space Optimisation after compiling so you have a good reference marker in the name.

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Room steps

Why should I ignore small geometrical features with dimensions less than 10 cm?

Due to the spatial discretisation employed by the method of acoustic modelling used by Space Optimisation small geometrical features with dimensions less than 10 cm can cause inaccuracies in the model. Considering again the analogy of a fishing net laid over a pond, we can imagine a small island in the pond: if this small island lies between knots it will be ignored by our discrete measurements; however, if this small island lies on a knot it will invalidate our measurement at this knot, causing an error which would propagate away from the small island.

Why should I ignore hard furnishings?

Where rooms contain hard furnishings it is recommended to ignore these; at low frequencies such hard furnishings are usually almost acoustically transparent. While certain hard furnishings, such as cupboards and wardrobes, may add extra resonances of their own, the effects of such resonances are usually highly localised.

How do I add a free-standing wall?

Free-standing walls are currently unsupported. However, where rooms contain free-standing walls it is recommended to ignore these; at low frequencies such free-standing walls are usually almost acoustically trans-parent. See §3.4.2 of the user guide for further information.

How do I enter my open plan room?

When entering an open plan room all rooms open to the main listening room should be entered; antechambers and additional cavities will add extra resonances and affect decay times. See §2.3.1 of the user guide for further information.

How do I enter the length of a wall?

In the Floor Plan step you may select any corner with a click, and drag it to any desired location to define the length of a wall. Manual input by typing the length of the wall is not supported, as this would cause a knock-on effect around the other walls of your room as corners are shifted to accommodate the new length. See §2.3.1 of the user guide for further information.

Why is the minimum grid size on the Floor Plan step 1 cm?

Space Optimisation considers only frequencies below 80 Hz; this corresponds to a wavelength of around 4m. A grid size of 1 cm allows for accurate entering of wall lengths to 5 mm, which gives an accuracy of around 0.1 % at 80 Hz.

How do I find out the construction materials of my room?

The construction materials of your room can be found from the building plans. If you cannot obtain the building plans, simply knock on each surface; a hollow sound would suggest Suspended or Partition construction, whereas a sharp sound would suggest Concrete construction. In order of a hollow to a sharp sound, the common construction materials of walls are Partition, Drywall, and Concrete. Similarly, the common construction materials of floors are Suspended Floor and Concrete, and of ceilings are Suspended Ceiling and Concrete. See §2.3.1 of the user guide for further information.

How do I measure my room features?

When measuring room features only the feature itself, and not any trimmings, should be measured: for a door only the door panel should be measured, and not the door frame; for a window only the window pane should be measured, and not the casement. Any non-rectangular features, such as circular windows, should be modelled as a rectangular feature of equal area.

Why should I ignore soft furnishings and decorations?

Where rooms contain soft furnishings, such as carpets and curtains, and any decorations, such as paintings and mirrors, it is recommended to ignore these; at low frequencies such soft furnishings and decorations are acoustically transparent.

Why do features disappear when I change my room dimensions?

When features have been added to a room, and subsequent changes are made to the room dimensions, the features on any affected surfaces will be removed; since the surface dimensions have changed, there is no guarantee that the features on this surface remain valid, and so they are removed. The setup process of Space Optimisation has been designed in a step-based manner; you should complete each step before moving on to the next.

How do I add floor and ceiling features?

Floor and ceiling features are currently unsupported, and so an approximation procedure must be adopted; the presence of floor or ceiling features, such as trapdoors or skylights, will tend to increase the average absorption of the floor or ceiling, therefore the absorption of the floor or ceiling construction material should be increased in the Absorption step. See §3.2.1 of the user guide for further information.

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Speaker Steps

Where should I put my speakers?

The Tune Dem method should be used to find the ideal locations for your speakers; these are the locations where it is easiest to follow the tune. Correct identification of the ideal locations for your speakers is essential if you wish to achieve the full potential of both your music system and Space Optimisation; Space Optimisation is able to recreate the sound of your speakers in their ideal locations, even if you have been forced to move them to a more practical location due to domestic constraints, to give you the best of both worlds. See §2.1 of the user guide for further information.

Where do I measure to on my speaker?

In the Speaker Location step, when a speaker is selected helpful hints will appear in the bottom left-hand corner with guidance on where measurements should be made to on the speaker. See §2.3.2 of the user guide for further information.

On the top right of the screen you have options to also adjust the

1. Height of the floor,
2. Speaker orietation
3. In the case of a Sub-Woofer the Roll off point frequency by enabling roll off and entering the setting.

How do I measure my listening location?

The listening location should be measured to the average location of the centre of your head during normal listening. See §2.3.2 of the user guide for further information.

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Optional Steps

How do the Environmental options affect the optimisation?

Increasing the absorption will result in an optimisation that takes shallower, broader cuts at the frequencies artificially distorted by your room; decreasing the absorption will result in an optimisation that takes deeper, sharper cuts at the frequencies artificially distorted by your room. It is important that the absorption of the construction materials of your room is set correctly, otherwise Space Optimisation will incorrectly predict the amount of correction required at the frequencies artificially distorted by your room; incorrect setting of the absorption of the construction materials of your room will result in an uneven bass sound. See §3.2 of the user guide for further information.

How does the Optimisation Preference affect the optimisation?

In the Optimisation Preference step, moving the slider toward Flatter Frequency Response will result in an optimisation that takes deeper cuts and applies less decay control at the frequencies artificially distorted by your room; moving the slider toward Shorter Decay Time will result in an optimisation that takes shallower cuts and applies more decay control at the frequencies artificially distorted by your room. While the optimisation has been designed to give a good balance of low- and mid-frequency energy, your personal preference may differ to the default balance. See §3.3 of the user guide for further information.

Optimisations

From July 2022 the way we use the Optimisations has changed.

The status is the Optimisations are now shown as:

Starting

Space Optimisation2 is calculated online by Amazon Web Services. The "Starting" message is stating that is has now been put into the queue for calculation

Calculating

This is reporting that your Optimisation is being calculated on-line.

Old Room Version

This is only showing a previous Space Optimisation calculation to allow you to recall a previous setup.

Space Optimisation only saves the current room setup and previously this listing allowed you to adjust the setup.

Incomplete

This Room design is incomplete in setup and requires more information before any calculation can be performed.

Error

There has been an error in calculaiton. Please recheck your room design and do another calculation. If the error still occurs then please report to Linn Helpline

Nothing reported against Room Design

If no status is shown then this is showing a COMPLETE, calculated Space Optimisation

Deleted Room

This room that this setup been created from no longer exists in the Room listings

Imported

This setup has been imported Space Optimation that can be recalled but cannot be adjusted.

Shared

This Space Optimisation Room Design and calculation is now shared with another Linn Account. This allow Linn Accounts to shared their setup with their Retailer, installer etc.

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Change/Improvements Log

9th April 2019 (Wall step, Floor plan step & Speaker location step)

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Room Features, Walls step

• Added 'smart' measurements from features. The proximity lines that emanate from a feature will now show the measurement to the closest feature or wall edge. This also works for features inside other features e.g. modelling a window inside a door.
• Added drag handles to re-position the feature proximity lines.
• Added ability to moved features using the up/down/left/right arrow keys.

The default movement will be 0.01 meters (0.1 meters with the <CTRL> key held).

Room Dimensions, Floor Plan step

• Added ability to move walls and corners using the up/down/left/right arrow keys.

The default movement will be 0.01 meters (0.1 meters with the<CTRL> key held).

Speaker Location step

• Added ability to move speakers and listening position using the up/down/left/right arrow keys.

The default movement will be 0.01 meters (0.1 meters with the <CTRL>key held).

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15th April 2019 (Floor plan step)

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Room Dimensions, Floor Plan step

• Added X and Y offset measurements to adjacent corners when selected corner is dragged so that the adjacent walls are at an angle.

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19th April 2019 (Floor plan step)

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Room Dimensions, Floor Plan step

• Added ability to show the measurement from the currently selected speaker/listening position to the closest angled wall.

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2nd July 2019 (Subwoofer addition)

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Speaker addition, Subwoofer

• Added Sub-woofer option

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23rd November 2019 (Exakt System support.)

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new Space Optimisation support for Exakt Systems

• Now supports Exakt loudspeakers and Exaktboxes

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27th November 2019 (Klimax 350)

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A new filter for Klimax 350

• new gain alignment filter design,

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19th December 2019 (Multi-Channel support)

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Multi-Channel support

• Multi-channel support for Surround systems. This now allows you to setup your Speaker for up to 7.1 Surround with Space Optimisation on ALL speakers.

This system allow a mix of Exakt speakers, Exaktbox and analogue outputs of you Linn DSM.

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9th December 2021 (new deployment of code)

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New deployment of code

• Indication of Serial number in Room name
• Faster loading of room information
• Improved notification of actions and operation. Such as, loading status of Space Optimisation in to the Linn DS/DSM and Space Optimisation

If you have any difficulties seeing you Linn DS/DSM in this new version of Manage system, it is reporting "unknown/associating" then Reboot/restart your Linn DS/DSM and on your web-browser press CTRL-F5 to fresh this. It may take a few minutes to initially load but will be fully available after this time

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10th July 2022 (User Interface improvements)

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Space User Experience Improvements

• Rooms designs are now created and edited separately from Optimisations in the 'Room Designs' tab.
• Adjusting a room design results in the associated optimisations prompting you to recalculate their filter with the new room design.
• Room designs can now be cloned to allow experimentation with different versions of the same room.
• Optimisation 'Adjust' option now edits the existing optimisation instead of creating a new copy in earlier versions of Space Optimiations. This means that any changes are all saved back in into the original optimisation file.

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22nd July 2022 (User Interface change)

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"Clone" removed and Adjust reinstated

On Retailer request:

• Adjust will now create a new Optimise setting/compilation on each action
• Clone option removed

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