Template:Issues:Songcast KNown Issues

I can only see one room to Songcast to..

If you have two or more DS's in the same system make sure that each DS has it own Room name. E.g. if you have 2 DS's with the name Main, then Songcast doesn't know which one to send it to. So check the Room names first'

Linn DS/DSM recently updated to Davaar50 and I cannot see my Linn DS on my PC/MAC in Songcast App

Check you are using the latest version of Songcast software on your PC/MAC. Songcast V4.4, and earlier, will not work with Linn DS/DSM with Davaar50 and (onwards) firmware

Jumbo packet/frames networking

This is not an official standard and is not supported by the Linn DS/DSM.

WINDOWS 8 or 10 - Songcast not working after first installation

In the first installation of Songcast the installation software will state that DOT-NET 3.5 requires to be installed. Do NOT stop this from installing otherwise Songcast will not work.

If Dot-Net 3.5 has already been installed this message will not appear.

The device driver may also be invalid. to fix this

Go to Start - Then Command Prompt

Enter command "shutdown /r /o /f /t 00"

Click the "OK" button

System will restart to a "Choose an option" screen

Then select "Troubleshoot" from "Choose an option" screen

Then select "Advanced options" from "Troubleshoot" screen

Then select "Windows Startup Settings" from "Advanced options" screen

Click "Restart" button

System will restart to "Advanced Boot Options" screen

Select "Disable Driver Signature Enforcement"

Restart & install drivers...

macOS Mojave (OSX 10.14)

If you don't get any audio when you enable Songcast then click on your MAC Volume icon. Check that Linn Songcast has been selected:

You may have to go into System Preference > Sound and ENABLE - "Show volume in menu bar"

You may have to do a MUTE then UNMUTE on the Linn DS/DSM to the MAC audio to Playback.

There have also been cases where Songcast does not appear as an option on the Sound Output List.

This requires some work with the command line to resolve:

"Mojave is really trying to move people to use the AppStore and so their ‘security systems’ get in the way of Songcast. The customer might find they don’t need use Songcast on Mac as DS systems all support AirPlay. Perhaps this would be a better way forward for them? If however they really must use Songcast they’ll have to do a bit of work on the command line.

After opening the terminal, they should first check if the songcast driver is loaded using the following command:

kextstat | grep –i ‘uk.co.linn’

If this command returns anything then the driver is loaded and running. But as they as don’t see it in the sound options I suspect this wont be the case.

Then they should check that the driver file has been installed at the correct location. It can be placed in a couple of places so at least one of these commands should return “LinnSongcast.kext”

ls /System/Library/Extensions | grep –i ‘Songcast’

ls /Library/Extensions | grep –i ‘Songcast’

If none of these locations have that file then the customer will need to uninstall and reinstall Songcast and repeat the above steps.

Should one of those locations have that file then they will need to tell their mac to load it using the following:

sudo kextload <path>/LinnSongcast.kext

Where <path> is either /System/Library/Extensions or /Library/Extensions. They might have to reboot their machine after this."

Windows 7

• • Some firewalls will block any Songcast broadcast is you are on a Public network. on Windows7, click on your Control panel "Network and Internet" - "View network status and tasks" and make sure that you active network is either Domain, Private or work and NOT PUBLIC (Instructions on how to change Network type)

• • Check that you have the streaming option enabled on you Windows7

Control panel

"Network sharing center" -

"Change advanced sharing settings"

Select your network type "Home or Work", "Public" or "Domain"

Media Streaming - Choose Media Streaming options and select "Allow All"

and OK exit out of these options

• Audio muting when playing from the PC/MAC songcast

if you are connecting the PC using a Wireless connection this may be intermittently loosing connection. This may be causing the muting as the DS is waiting for the Music stream.

Check

1. That your Wireless connection, try one of these Network apps to find out what is interfering with your Wifi*
2. In the PC/MAC Songcast app, go into Advanced settings and increase the Audio Latency, this is typically 300mS, try increasing this to 1000 (maximum 2000) to see if this improves things (This will allow the network to catch up on any lost information if the Songcast is setup for Unicast broadcasts)
3. In Windows, go into Device Manager, Network adaptors, both Wifi and Lan check:

a. Power Management - Allow the Computer to turn off this device to save power is DISABLES

b. Advanced - Priority and VLAN - both disabled