Difference between revisions of "Troubleshooting"
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'''the Media Server Licence can be purchased from [https://buy.twonkymedia.com/BuyMediaServer.aspx]'''<br>
'''the Media Server Licence can be purchased from [https://buy.twonkymedia.com/BuyMediaServer.aspx]'''<br>
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Revision as of 09:10, 9 February 2009
- 1 Twonky Version V5 does not see some of my Music files
- 2 I cannot find TWONKY V4.4.9 to run the Linn DS products.
- 3 The LINNGUI can see the DS, but cannot see any of the Music tracks
- 4 LINNCONFIG reports and error everytime I run it
- 5 On the LINNGUI, I cannot add anything to the Playlist window
- 6 I cannot play some of my iTunes files
- 7 A ripped CD is not showing on the Linn GUI
- 8 The audio is dropping out
- 9 The music has stopped and the DS player is unresponsive
- 10 Linn Config is not showing the DS player
- 11 Linn GUI is crashing at start-up
- 12 The DS player has forgotten my playlist
- 13 The Nokia N800/810 is only one track at a time on the Linn DS
- 14 The power is on but nothing is happening
- 15 Status of Linn GUI on a wireless control point fades
- 16 The system has been upgraded to Bute, now my Nokia N800 is unable to control the DS
- 17 Upgraded to Bute, now can't control Klimax Kontrol via handset pointed at Klimax DS
- 18 When I use the Tablet PC, it does not have the scroll bar as per the PC running LinnGUI
- 19 Using an ASUS EeePC, the LINNGUI comes up with a screen without a Mouse pointer
- 20 Internet Radio does not work
Twonky Version V5 does not see some of my Music files
The current release of Twonky V5.0 does not support FLAC at this time. http://www.twonkyforum.com/viewtopic.php?f=24&t=5960&p=21548&hilit=flac#p21548
I cannot find TWONKY V4.4.9 to run the Linn DS products.
Twonky have recently changed their website. You can download Twonky V4.4.9 from
You can also download TWONKY V4.4.11, this is avaliable for differenet NAS devicee
Note: you buy the Twonky Media SERVER licence, NOT the Twonky Media MANAGER licence.
the Media Server Licence can be purchased from 
The LINNGUI can see the DS, but cannot see any of the Music tracks
This is due to the Media Server (typically TwonkyMedia), not broadcasting the Music available.
- This can be due to the Twonky temp licence has run out,
Licence can be purchased from Twonky Media SERVER
- The media server is not looking in the folders where the Music is located.
Check that the Content locations are the actual Music locations.
- The Media server library has been corrupted
On Twonky, go in to the Setup, Maintainance and select the Rebuild Database button
- The Music is of the wrong type
The Media server may only show a limited type of Music files. Software such as Twonky Medis V5 (Jan 09), does not display FLAC files. Linn recommend FLAC files and this may cause a disparity. In this case we would recommend using Twonly V4.4.11
LINNCONFIG reports and error everytime I run it
Find the directory where the config app is installed (ie C:\Program Files\Linn Products Ltd\LinnConfig?) and delete the file 'LinnConfigOptions?.xml'.
The next time the config app is loaded is should bring up a dialog box asking you to select which network adapter to use. The LINNCONFIG will now function normally.
On the LINNGUI, I cannot add anything to the Playlist window
The Windows Firewall must have both the LinnGUI or LinnConfig application files as files exceptions. When you first install these software applications, you PC will ask if you want to grant this application network access. If you haven’t granted access, you will need to grant access, this can be done with the following link:
i.Check the Firewall settings
ii. Add C:\Program Files\Linn Products Ltd\LinnConfig\1.x-0.x\LinnConfig_xxx_rx.exe &
iii. add C:\Program Files\Linn Products Ltd\LinnGui\1.x-0.x\LinnGUI.exe
You may have different Anti-Virus & firewall packages from the Windows default, (such as Norton, McAfee, etc) ensure that these have the above files with exceptions as per their Manual, plus checkt that they UPnP port operation. //docs.linn.co.uk/wiki/index.php/FAQs#What_are_the_firewall_settings_required_for_LinnGui.2FLinnConfig_operation (If the Anti-Virus/Firewall does not allow the UPnP port operation, the PC screen will constantly be blank and there is no data gatting back to the software)
I cannot play some of my iTunes files
Downloaded iTune Music is DRM protected, (Digital Rights Management). This will ONLY allow playback on iTunes devices.
These Music files will have the M4P extension. To make these files visible to the DS, the DRM must be stripped off these Music files. (This may be done by iTunes or illegal software).
Contact iTunes on the supply of non-DRM files.
A ripped CD is not showing on the Linn GUI
Firstly, ensure that the CD has been ripped to the correct location (e.g. to the NAS and not to the PC).
If that is not the cause, it is possible that the metadata is incorrectly applied, or there is no metadata. Tools like Audioshell, which runs as part of Windows Explorer, will show the file properties including the track metadata.
Metadata is a place holder for the track/album/artist information. It can hold much more info, but it is this minimum information that is required by the media server to enable it to find an album and tracks.
In some cases, the FLAC metadata may be incorrectly applied. One common problem is that FLAC files are wrapped in ID3 tags instead of using the standard FLAC/Vorbis tagging. FLAC with ID3 tags is against the FLAC specification, and early versions of DS players reject these files as invalid. When viewing the metadata from MP3Tag ID3 tags will be shown as "FLAC (FLAC ID3V2)" instead of "FLAC (FLAC)". If this has happened the tag data can be removed using MP3Tag, but you will then have to re-add the correct metadata manually using the same tool. Usually, it will be faster to rip the disc again, but before you do so, ensure the ripping software is correctly configured.
The audio is dropping out
Audio drop-out is an intermittant interruption to the audio.
It can have a number of causes:
- excessive load on the NAS drives
- network congestion at the NAS, switch, router, or other network device
- lack of CPU bandwidth on the device running the media server
Drop-out caused by the above will be characterised by a fading out of the audio, shortly followed by the audio fading back in.
To eliminate audio drop-out:
- Validate that your network throughput and latency is sufficient to run a lossless audio distribution network. Standard network evaluation and diagnostic tools will help you here.
- Verify that the media server is not competing for CPU or network bandwidth with other applications or servers on the device it is running on. Rescanning the media database can require a lot of processing power and disk-access bandwidth to operate without interrupting other tasks.
- Ensure there are no wireless 'hops' between the media server, NAS and DS. The connections between these devices should be entirely wired.
- Check the number of connections to the media server. TwonkyMedia will only allow a maximum of 20 connections at a time.
If the audio does not fade in and out, there is likely to be a problem with your source material (e.g. a badly ripped disc). You will be able to test for this by listening to the track again, and determining if the drop-out occurs in exactly the same place.
The music has stopped and the DS player is unresponsive
It is possible that communication between the DS and the media server has been lost. To fix this you will need to reboot the DS from the Linn Config, or power cycle the DS.
This problem will be apparent if the media server is running on a laptop rather than a NAS, as communication will be lost when the laptop goes to sleep.
Linn Config is not showing the DS player
If the Linn GUI is working but the Linn Config cannot see the DS, or can only see the DS intermittently, ensure that there is no more than one network connection enabled on the device running the Linn Config or Linn GUI.
Linn GUI is crashing at start-up
If the Linn GUI always crashes when you start it up, or displays the error message, "The application failed to initialize properly (0xc0000135). Click on OK to terminate the application.", reinstall the .NET 2.0 release. The installer can be downloaded from Microsoft 
Once downloaded the .NET framework can be repaired or reinstalled.
The DS player has forgotten my playlist
If the DS has "lost" a playlist while powered on but not being used, then it is possible that the DS has reset.
The reason for the reset can be obtained from the Linn Config application, from the diagnostics tab. Select "Download DS fail data to file [xxx.data]". Ensure this is the only item selected. Press the "Run" button. A .data file will appear in the install directory (normally "C:\program files\Linn Products Ltd\LinnConfig\"). Send this file to Linn for diagnosis, along with a full bug report. See How to report problems.
You should clear the data on the failure by selecting "Clear Klimax/Akurate DS fail data" on the Linn Config, and hitting the "Run" button.
The Nokia N800/810 is only one track at a time on the Linn DS
The Nokia N800/N810 is probably running Nokia "Media streamer" software, we advise that this is changed to LEIA DS software.
This will work in conjunction with the LINNGUI software.
Click this LINK for instalaltion instructions.
The power is on but nothing is happening
Firstly, run through the set-up steps outlined in the installation manual, and validate your network configuration. See the diagnosing network problems section.
On power on, if the DS player has valid firmware and bitstream (FPGA code) the player's LED (if it has one) will flash, or a dot on the display (if it has one) will flash.
If the network is attached and functional, you will also notice network power (LED 1 on the Ethernet port), and network activity (LED 2 on the Ethernet port).
If the boot-up LED/dot is not visible you should attempt to recover the device by reflashing and resetting to factory defaults:
- Press the "fallback" button (sometimes labled "reset") on the back of the device.
- Attempt to discover the device from the Linn Config.
- Consult the Linn Config manual to reflash with the latest firmware, and reset the device to factory defaults.
Status of Linn GUI on a wireless control point fades
If you are using a WAP (Wireless Access Point), check to see if it has a Preamble setting. If it does, set it to "long & short" or "automatic" (depending on the manufacturer).
If the WAP has different speed settings (b, g, N), set it to one speed only. "g" should work well with most devices. If the PC/laptop/Nokia in the system can work at different speeds, it may keep breaking and remaking the wireless connection at a stronger signal. This constant changeover can confuse the Linn GUI/Nokia and cause the loss of control.
Check for adjacent WAPs on same channel. If confirmed, log on to the WAP and change to another unused channel. You can check if another wireless device is broadcasting nearby using NETSTUMBLER (http://www.stumbler.net/ ).
The system has been upgraded to Bute, now my Nokia N800 is unable to control the DS
It is likely that the Nokia is running OS2007 firmware. Upgrade the Nokia to OS2008: http://europe.nokia.com/A4305010
If upgrading the firmware does not fix the problems, the WAP may be too close to the Nokia (the wi-fi signal may be too strong). Try moving the WAP further away and set the Nokia's WLAN idle time (in "Connectivity settings") to "unlimited".
Upgraded to Bute, now can't control Klimax Kontrol via handset pointed at Klimax DS
In Bute release Klimax DS no longer passes IR commmands to a Klimax Kontrol. Enable Product IR on the Klimax Kontrol and ensure the unit is visible to handset commands.
When I use the Tablet PC, it does not have the scroll bar as per the PC running LinnGUI
Using an ASUS EeePC, the LINNGUI comes up with a screen without a Mouse pointer
The LinnGUI can be configured for different screen sizes, and input methods.
By default the LinnGUI will "guess" the most appropriate options for your computer. (For example, it will attempt to guess if you are running on a Laptop, and provide scroll-bars and a cursor). However, because of the screen size of the ASUS PC the LINNGUI thinks it is a tablet PC with touch screen.
The simple fix is to bypass the GUIs auto detection and force the configuration you would like.
This can be done by modifying the Windows short-cut, and applying the options here: LinnGUI and Kinsky Command Line Options
Internet Radio does not work
Shoutcast have changed their website setup. This has been fixed from Twonky Software verion V4.4.9