Difference between revisions of "Template:FAQ:Qobuz FAQ"

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===Enable service===
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::This option can be added/removed from the Kazoo selection / Linn App Browse options by:
 +
::In <u>[[Konfig]]</u>:
 +
:::# Go into Konfig and select your Linn DS/DSM
 +
:::# Go into <u>Streaming Services</u>
 +
:::# Under <b>Qobuz</b> ENABLE/DISABLE this Service
 +
::::#You may also change the <i><b>Master Audio quality</b></i> that the Linn DS/DSM receives from Tidal in the setup tab.(This also depends on your Tidal subscription)
 +
:::# Complete
 +
<br>
 +
::In <u>[[Manage Systems]]</u>
 +
:::# on main web page select your Linn DS/DSM
 +
:::# Click in the <b>MUSIC</b> tab
 +
:::# Under  <b>Qobuz</b> ENABLE/DISABLE this Service
 +
::::#You may also change the <i><b>Audio quality</b></i> that the Linn DS/DSM receives from Qobuz in the setup tab. (This also depends on your Tidal subscription)
 +
:::# Complete
 +
 
===QOBUZ not streaming Hi-Res quality===
 
===QOBUZ not streaming Hi-Res quality===
The quality of the Music streamed is governed by Qobuz depending on the Account that you have with Qobuz.
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The quality of the Music streamed is governed by Qobuz depending on the Account that you have with Qobuz.<br>
'''Hi-Res music''' Qobuz will only work if you have a '''SUBLIME HIFI''' account and have already purchased this Hi-Res Music. <br>
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'''Hi-Res music''' Qobuz will only work if you have a '''SUBLIME HIFI''' or '''STUDIO''' account <!--and have already purchased this Hi-Res Music.--><br>
 
'''CD quality music''' if you only have '''HIFI''' account or '''HIFI Classic''' account<br>
 
'''CD quality music''' if you only have '''HIFI''' account or '''HIFI Classic''' account<br>
 
'''MP3 quality music''' if you only have '''Basic''' account or '''Premium''' account this will stream at MP3 quality.<br>
 
'''MP3 quality music''' if you only have '''Basic''' account or '''Premium''' account this will stream at MP3 quality.<br>
 
<br><br>
 
<br><br>
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===QOBUZ show me tracks but I cannot play them, the PLAY/SKIP button is greyed out===
 
===QOBUZ show me tracks but I cannot play them, the PLAY/SKIP button is greyed out===
 
QOBUZ media is licensed. This means that some the Music you have selected in not available for streaming to your country.<br>
 
QOBUZ media is licensed. This means that some the Music you have selected in not available for streaming to your country.<br>
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Your Qobuz subscription is a FREE subscription. These tracks will only play for 30secs before moving on to the next track.
 
Your Qobuz subscription is a FREE subscription. These tracks will only play for 30secs before moving on to the next track.
 
<br><br>
 
<br><br>
==I have some Qobuz tracks in my Playlist but the Linn DS will not play them===
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===I have some Qobuz tracks in my Playlist but the Linn DS will not play them===
 
We suspect you have a FREE Qobuz subscription. Te track links for these free tracks have a limited life and will have expired. The solution is to check that you have a paid Qobuz subscription.
 
We suspect you have a FREE Qobuz subscription. Te track links for these free tracks have a limited life and will have expired. The solution is to check that you have a paid Qobuz subscription.
 
<br><br>
 
<br><br>
 +
===Music dropping out playing Qobuz music===
 +
It may also be due to your Network Router connecting you to a distant Qobuz server. Check that the Router DNS settings are set for [https://developers.google.com/speed/public-dns/docs/using Google public DNS]<br><br>

Revision as of 13:20, 4 October 2021

Enable service

This option can be added/removed from the Kazoo selection / Linn App Browse options by:
In Konfig:
  1. Go into Konfig and select your Linn DS/DSM
  2. Go into Streaming Services
  3. Under Qobuz ENABLE/DISABLE this Service
  1. You may also change the Master Audio quality that the Linn DS/DSM receives from Tidal in the setup tab.(This also depends on your Tidal subscription)
  1. Complete


In Manage Systems
  1. on main web page select your Linn DS/DSM
  2. Click in the MUSIC tab
  3. Under Qobuz ENABLE/DISABLE this Service
  1. You may also change the Audio quality that the Linn DS/DSM receives from Qobuz in the setup tab. (This also depends on your Tidal subscription)
  1. Complete

QOBUZ not streaming Hi-Res quality

The quality of the Music streamed is governed by Qobuz depending on the Account that you have with Qobuz.
Hi-Res music Qobuz will only work if you have a SUBLIME HIFI or STUDIO account
CD quality music if you only have HIFI account or HIFI Classic account
MP3 quality music if you only have Basic account or Premium account this will stream at MP3 quality.


QOBUZ show me tracks but I cannot play them, the PLAY/SKIP button is greyed out

QOBUZ media is licensed. This means that some the Music you have selected in not available for streaming to your country.
You may have purchased the Music and downloaded this Music from Qobuz but this is not licensed for streaming.

Qobuz tracks will only play for 30seconds

Your Qobuz subscription is a FREE subscription. These tracks will only play for 30secs before moving on to the next track.

I have some Qobuz tracks in my Playlist but the Linn DS will not play them

We suspect you have a FREE Qobuz subscription. Te track links for these free tracks have a limited life and will have expired. The solution is to check that you have a paid Qobuz subscription.

Music dropping out playing Qobuz music

It may also be due to your Network Router connecting you to a distant Qobuz server. Check that the Router DNS settings are set for Google public DNS