FAQ-Streaming Services

Tidal

This will work with Linn DS/DSM products running Davaar23 firmware. This can be updated using the Konfig software. To create and add Tidal tracks to a Linn DS/DSM playlist you require Linn App version 4.4.9 or higher.

Tidal is supported in countries listed HERE on the Tidal website

TIdal control is ONLY available for media selection on the Linn App . (April 2024 - Tidal have removed support for the Kazoo application on all platforms.)

The Tidal is broadcast from the Internet straight to the Linn DS/DSM. This means that the control point does not need to be powered on.

Enable service

This option can be added/removed from the Linn App Browse options by:

In Manage Systems

1 on main web page select your Linn DS/DSM

2 Click in the MUSIC tab

3 Under TIdal ENABLE/DISABLE this Service

3a You may also change the Audio quality that the Linn DS/DSM receives from Tidal in the setup tab.

4 Complete

Tidal 30day free voucher

Note: This trial is only available to new Tidal subscribers.

You can get a free 30day trial voucher from Linn by:

1. Open up Linn App and select the "Settings"
2. Within Settings page select the "Register your Linn Products"
3. After you enter you details you will receive (in your email) a voucher
4. Go to www.tidalhifi.com in your browser
5. Below the "Try Now" click on the "Do you have a voucher?" text. Enter your voucher number "Continue" with the screen instructions.
6. When you have a Password, enter your Email and password into the Linn App Tidal request window. This will open the your selection window. Use this like a UPnP Media and add the Music on the Playlist in the same manner.

Music on the Playlist can be Tidal Music mixed with local UPnP Media server music. That is, the Music can be local music and Tidal music in your Playlist

Does the Linn DS/DSM support HiRes FLAC, ⁣Dolby Atmos, Sony 360 Reality Audio, FLAC, Master Quality Authenticated (MQA)

Hi-Res FLAC

This is supported in Linn DS firmware, Davaar 103 - 13th November 2023 onwards up to 192K 24bit FLAC.

From the 15th November 2023, Tidal will start streaming in Hi-Res FLAC, which is supported with a Linn DS/DSM running Davaar 103 or later firmware.

You will also have to check the Manage system setting for Music > Tidal is set for Hi-Res (up to 192k 24bit) :

Note: Linn App V4.6.9.1 and earlier may still state CD against a track, but will play back in Hi-Res. This is a bug which will be fixed in the next release of Linn App.

However, Tidal Hi-Res streams are very computationally intensive. Our earlier products will struggle decoding and playing back these Hi-Res files. Until Tidal can address this intense stream issue, from Davaar105, these earlier products will have limited sample rate of Hi-Res streams (CD quality and higher).

MQA, Dolby Atmos, Sony 360 Reality Audio

No, Linn DS/DSM does not support any of these codecs, but if you have a MAX Tidal subscription any Tidal Masters will play as Hi-Res FLAC quality audio.

Tidal streaming issues

Tidal keeps rejecting my Login on Linn App

from April 2023 : Tidal have removed support for the <Kazoo application on ALL platforms. We recommend trying the new Linn app (available on iOS and Android)
Otherwise, due to recent Tidal security changes, Sept/Oct 2020, Tidal requires to be login into a new Server.

• You need to be using the Linn App to log into Tidal.
• This has been implemented in the Linn DS/DSM firmware/Software - Davaar80.

> You can check the version of Davaar software on the Linn DS/DSM using either the HELP or # on the IR handset (SW value should be 4.80.389 or higher)

• Davaar 80 can be done using the Konfig App or speak to your Linn dealer to perform this action.
• If you have a Selekt DSM, Series3-301 or a new Majik DSM you can also do this firmware update using the Linn App (iPad/iPhone ONLY)

• You need to be using the latest versions of Linn App;

• Linn App v4.2.18+

If you are still having issues logging in:

1. Power cycle the Linn DS/DSM. That is, remove mains power for 10 seconds and re-apply mains power.
2. .Quit the Linn App and restart it
3. Now try logging into Tidal. This will now show the official Tidal login screen offering email/Username, Facebook or Apple logins. If it does not show these login options then you are using any old version of Linn App and this App must be updated.

I can only play Tidal on one of my Linn DS/DSM's

Check which Tidal Streaming account you have, It is only the Family account that allow multiple LInn DS/DSM to play different Tidal streams at the same time. Check Tidal Subscription types and simultaneous streaming

If you are playing different Tidal tracks on multiple Linn DS/DSM and Kustom DSM Streamers, you will usually find that this will only Play one track and Stop. You need to have a Family account and assign each Linn DS/DSM its own Tidal account.

Setting up a Tidal account, I get an error “Sorry, no flowId is set up…”.

Either the Tidal service or Linn’s voucher codes are not yet supported in the user’s country. User should contact support@tidalhifi.com for more details

Linn App does not show the Tidal option

Check that you are using Linn App UI V4.4.9 or higher. Check, via Manage Systems, that the Playlist source is visible.

On Linn App, a red message stating "Connection failed"

This can be the Linn DS may not have internet access or the Tidal Music server is offline.
Press the Logout button, then try to Login again. This will normally fix the issue. If doesn't check:

1. If you are using a BT Home hub5 check that Smart Setup is turned OFF
2. On the Linn DS select the Radio input and check that you can get internet Radio from this input. This will tell you if your DS has internet access.
3. Try power cycling the Linn DS/DSM then retry selecting Tidal Music selection.

If points 1 or 2 do not make any difference, please contact support@tidalhifi.com

Music from Tidal is dropping out

It may also be due to your Network Router connecting you to a distant Tidal server. Check that the Router DNS settings are set for Google public DNS

Music from Tidal can be Hi-Res quality, audio drop out can be caused by your internet/broadband struggling with the high bandwidth data/Music stream, (especially during holiday period, or certain times of the day the internet can be very busy with kids games, iTunes streaming, Businesses, etc within your local area, (or household)).

By default, the Linn DS/DSM gets CD quality audio from Tidal. If the drop out are frequent, you can

1. Go into Manage Systems > Your DS/DSM & the Music Tab"
2. Within the Music tab you will find Tidal, that you can enable/disable and an Audio quality option.
3. Change the Audio Quality from “Hi-Res (up to 192Khz, 24bit), 'Lossless(FLAC)” to “High (AAC 320K)” or “Low (AAC 96k)”.

This will allow you to listen to Tidal Radio until your internet/broadband can cope with the higher data rates. (This Audio quality is changed when the next track starts)

Note: if you are using Airplay this will typically use the High (AAC 320K) stream.

Qobuz

Due to changes in Qobuz login on February 15th 2022 there may be some issues with Qobuz operation.
Qobuz advises that you log out and then relogin to Qobuz on your Kazoo/Linn App to fix this and select your Music

Enable service

This option can be added/removed from the Kazoo selection / Linn App Browse options by:

In Konfig:

1. Go into Konfig and select your Linn DS/DSM
2. Go into Streaming Services
3. Under Qobuz ENABLE/DISABLE this Service

1. You may also change the Maximum Audio quality that the Linn DS/DSM receives from Qobuz in the setup tab.(This also depends on your Tidal subscription)

1. Complete

In Manage Systems

1. on main web page select your Linn DS/DSM
2. Click in the MUSIC tab
3. Under Qobuz ENABLE/DISABLE this Service

1. You may also change the Maximum Audio quality that the Linn DS/DSM receives from Qobuz in the setup tab. (This also depends on your Tidal subscription)

1. Complete

Kazoo or Linn App will not work with Qobuz

This can be a confused connection. The simple way to rectify this:

1. In Kazoo and Linn App log out of Qobuz.

2. Close the Kazoo/Linn App completely, do not minimise it but totally close it.

2. Reboot/power cycle the Linn DS/DSM

3. After Linn DS/DSM has has restarted launch the Kazoo and/or Linn App.

4. Re-login your Qobuz account, (if you have the auto-login function then disable this and enter the information manually on this occasion)

Now try and play Qobuz music on the Linn DS/DSM, all should be fixed.

===QOBUZ service appears to be disabled==-

Check the Linn DS/DSM firmware version. Qobuz changed its login procedure and this was updated in a Davaar release.

Use Manage System or for some earlier products to update your device firmware.

QOBUZ not streaming Hi-Res quality

The quality of the Music streamed is governed by Qobuz depending on the Account that you have with Qobuz.
Hi-Res music Qobuz will only work if you have a SUBLIME HIFI or STUDIO account
CD quality music if you only have HIFI account or HIFI Classic account
MP3 quality music if you only have Basic account or Premium account this will stream at MP3 quality.

QOBUZ show me tracks but I cannot play them, the PLAY/SKIP button is greyed out

QOBUZ media is licensed. This means that some the Music you have selected in not available for streaming to your country.
You may have purchased the Music and downloaded this Music from Qobuz but this is not licensed for streaming.

Qobuz tracks will only play for 30seconds

Your Qobuz subscription is a FREE subscription. These tracks will only play for 30secs before moving on to the next track.

I have some Qobuz tracks in my Playlist but the Linn DS will not play them

We suspect you have a FREE Qobuz subscription. Te track links for these free tracks have a limited life and will have expired. The solution is to check that you have a paid Qobuz subscription.

Music dropping out playing Qobuz music

It may also be due to your Network Router connecting you to a distant Qobuz server. Check that the Router DNS settings are set for Google public DNS

If you are more IT literate and have a load-balancing connection dual WAN router make sure this is setup correctly

Calm Radio

Enable service

This option can be added/removed from the Kazoo selection / Linn App Browse options by:

In Konfig:

1. Go into Konfig and select your Linn DS/DSM
2. Go into Streaming Services
3. Under Calm Radio ENABLE/DISABLE this Service
4. Complete

In Manage Systems

1. on main web page select your Linn DS/DSM
2. Click in the MUSIC tab
3. Under Calm Radio ENABLE/DISABLE this Service
4. Complete

AIRPLAY

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Spotify FAQ

How do I stop Spotify using my Linn DS/DSM

If you have had friends on your network and using SpotifyConnect to play on your Linn DS they will then have this on as a Spotify device. Due to Spotifys configuration this now means that this Spotify user can connect and Play music on your Linn DS from anywhere in the world, as per any SpotifyConnect device.

The simplest way to unlink this Spotify user from you Linn DS is to uses Konfig and do an <ADVANCED><RESTORE>.

This put the Linn DS/DSM back into FACTORY DEFAULT. Your Linn DS/DSM require to be re-configured so do not do this unless you know what you are doing and have your Space Optimisation settings savied

Spotify is not in sync with other Linn DS/DSM room

This Konfig option has been removed from Davaar82 onwards and set to always be “Songcast Sync”

Due to the response timing required by Spotify, Linn DS sharing this Spotify to other rooms via Songcast may not be in perfect sync with this Spotify receiving room.
This can be fixed from Davaar60 firmware by going into Konfig and Sources > Spotify and select Delay Mode – “Songcast Sync”
If this is set to "Minimal" they will cause the Songcast listening rooms to be out of Sync. Change to "Songcast Sync" to correct this.