Template:Archive:Debug:Crestron Driver

Crestron Debug

Initial checks

• Check Kazoo server is the latest, preferably V4.10.4 or later.

• V4.9.35 will work but may be slower and also cause issues with Kustom DSM volume and Mute states.

• Make sure that Kazoo Server is running permanently and GATEWAY option is enabled.
  

• Is the correct Kazoo Server defined in the Linn_DS_ControlPoint_Media_Player_Application"?

• GATEWAY IP:

* This is "" by default. This allows the Crestron App to automatically find a Linn Kazoo Server running the Gateway Service.

* Only add the Kazoo Server IP/Gateway IP address if this is configured with a static address

• GATEWAY PORT: Leave with the DEFAULT "" , only change this if you have defined a GATEWAY IP, then this should be "4100". this should only be change in special circumstances.
• LINN DEVICE The NAME of the Linn DS/DSM. When left in default this allows you to select the Linn DS/DSM to you to control from the Crestron Touchpanel.

for more setup information check Linn DS Crestron UserGuide

• Check the version of Crestron driver that is used.

• Crestron have updated from V36/37 to V67 (Jan 2020) prefer using V67

• Check the Davaar firmware version of the Linn DS/DSM is the latest release version using Konfig

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Issues

Crestron Touchpanel reporting "Not Connected"

The Crestron processor is not getting any communications from the Kazoo Server Gateway. It originally had a connection but this has been lost.

Crestron Touchpanel reporting "STARTING - NOT CONNECTED TO GATEWAY"

The Crestron processor is starting up and not getting any communications from the Kazoo Server Gateway.

Rooms are being listed that are turned off

This is a known issue only with the Kustom DSM.

Detailed trace information for support

If you are asked to provide a DEBUG TRACE….

1. Open Crestron Toolbox and connect to the Crestron processor using the Text Console

2. Type USERPROGCMD "debug -all -on"

3. Open the SIMPL Debugger and Connect to the Crestron processor

4. Reproduce the problem a few times

5. Choose SIMPL Debugger > Logging > Save Current….

6. Click OK

If you are asked to provide an ERROR LOG….

1. Open Crestron Toolbox and connect to the Crestron processor using the Text Console

2. Type ERRLOG

3. Copy any errors from the log into your support ticket

Note: It is preferable to clear any errors on the processor before uploading your program (to do this type CLEAR)

If you are asked to provide a PROJECT ARCHIVE….

1. Open your project in SIMPL Windows

2. Choose File > Create Archive…

If you are asked to provide an KAZOO SERVER GATEWAY LOG….

If all of these are visible the next step is with the Kazoo Server Gateway V4.10.XX or later

1. Go into Kazoo Server settings and ENABLE "Verbose Logging"

2. Go into web-browser and type Kazoo Server IP address followed by :4000/dm/logs

e.g. for Kazoo server on IP 192.168.2.27, type → http://192.168.2.27:4000/dm/logs

Click on [SHOW] this will show the Gateway logs down to Network Logs:.

If you do any actions this page will need to be REFRESHED (f5) and [SHOW] reselected

3. To get the full logs for each days activity

Windows 10:	File Explorer →	C:\ProgramData\KazooServer\Logs\Application
OSX:	Go to Folder →	/Users/Shared/KazooServer/Logs/Application
QNAP:	File Station →	Home > .config > Linn > Kazoo Server > Logs > Application

for QNAP: File Station - Settings and enable: "Show hidden folders on NAS" to see the .config folder