Template:FAQ:Linn App - iPad/iPhone

I have installed the Linn App on my iPhone and I cannot see any Rooms.. or states, "Waiting for Rooms"

• The first thing to do is QUIT the Linn App, that is, fully close the Linn App and restart it.

This will force a fresh connection and rediscover your Linn DS/DSM products.

• If you have a VPN installed, try disabling the VPN. If, after quitting and restarting Linn App it can find your Linn DS/DSMs:

* Add the Wi-fi SSID that the Linn DS/DSM is on, as a "Trusted Network"

* If you have a MESH VPN, try disabling this and quitting/restarting the Linn App. (It has been found after the IOS18 update this is causing issues with some VPN's)

• .iPhone/iPad IOS 14.5 firmware and Linn App versions up to Linn App V 4.2.26 has Linn DS/DSM discovery issues. This has been fixed in Linn App 4.2.27 onwards.

IOS14 has added security settings that may not have been updated to allow the Linn App to see what is on your local network.
This setting for enabling / disabling local access is under your iPhone/iPad
Settings > Privacy & Security > Local Network and the user can toggle OFF>ON the Linn access to the local network.

Log into your Linn Account

In Linn App login into your Linn Account

1. Press the in the bottom right of the Linn App.

2. In the Settings Screen, the top section will show what Linn Account you are using.

3. If you are not logged into your Linn Account, then press the Linn Icon and proceed to the Login screen.

If you do not have a Linn Account, then select the "Sign-up for a Linn Account" text.

Add/Remove products from your Linn Account

1. Make sure that you are on the same ethernet network as your Linn products. (In other words, make sure that you can see your Linn Products in the Linn App)
2. Check that you are logged into your Linn Account by pressing the Linn App settings button. The top of the settings menu will tell you the Linn Account used or show a Linn Account message to log in.

3. After you check, you are logged in

3.1 Click on the Settings > Linn Account Linn icon and "Add/Remove Systems"

3.2 This will show ALL the products on your network, even ones NOT of your Linn account, as well as the products already linked to your Linn Account.

3.3 Hit the + to add the product to your Linn Account

3.4 Hit the - to remove it from the Linn Account. If you are on the same local network as the Linn DS/DSM, this will allow you to remove ANY Linn DS/DSM on this local network from ANY Linn Account

4. Complete

Note

Registering a product does NOT add it to your Linn Account.

How to add/remove a media source/Streaming service in the Linn app

1. In the tab, tap the settings icon

2. Tap the source you would like to enable/disable.

How to group rooms in the Linn app

Grouping two or more systems together allows the systems to play the same music in perfect synchronisation.

1. Tap the Rooms icon

2. On the Linn DS/DSM you want share, press the

3. Press the ‘ Group With’ or ‘ Configure Group‘ and select the systems you want to add/remove and tap ‘Group’

To UNGROUP, repeat the above procedure and press the UNGROUP button

How to copy/move Playlists created in Kazoo into Linn App

if you want to move Kazoo My Playlists to Linn App My Playlists then

1. Go into Kazoo My Playlist and load a playlist into your Linn DS/DSM

2. Within Linn App, press the Queue button/tab, this should show the tracks you have just loaded into the Linn DS/DSM from Kazoo My Playlists..

3. On the top right, select Edit

3a: On the top left click on the Select All text/button

3b: Now press the

3c: This will being up a new page and allows you to either "Create a New Playlist" or append to an exsting playlist

If you are creating a new Playlist then enter the new name and hit the Create New

4. Now hit the button to clear the existing Linn DS/DSM playlist.

5: Repeat actions 1-3 until you hvae got all Playlists copied to Linn App

Note

• You can check the Playlists you have created by looking into Browse - My Playlists list
• Make sure that you are logged into your Linn Account on the Linn App, Go into Linn App settings to validate this.

---

Utilities

Software update the Linn DS/DSM's

Linn Ds/DSM software updates using Linn App 1.Click on the icon and if there are any updates for your Linn DS/DSM you will see: 2.Press the > and this will open the product list. As an update is available, STOP ANY MUSIC PLAYING ON YOUR LINN DS/DSM BEFORE pressing the UPDATE button Tap the Update All to initiate the update of all Linn DS/DSM products shown in the list. Please be patient as this can typically take between 5–40 minutes to update depending on the complexity of the update. :

---

Restore a Linn DS/DSM to Factory Defaults

Linn App - Restore your Linn DS/DSM to factory settings

1. Click on the button on the Linn DS/DSM listing in Rooms tab.
2. Select System Info
3.. Scroll this up to show the "Factory Reset" message. You may have top scroll up.

3.1Press this message/pop-up 5 times to do a show the button.

4. Press this button to do a Factory reset on this Linn DS/DSM (and rename this room MAIN ROOM)
4. Complete

Product RECOVERY of a Linn DS/DSM

This is only valid for Linn DS/DSM that have already been loaded with Davaar 99, or higher, firmware (from approx April 2023). Otherwise, use the Konfig procedure.

If, for any reason, the update process has failed, (for example, you have left this UPDATE running for 2 hours and the Linn DS appears to be stuck), we would suggest doing the following:

1. Power OFF the Linn DS/DSM

2. Power ON the Linn DS/DSM and press the FALLBACK recessed button on the back of the Linn DS/DSM.

(This sometime has the FB label beside a recessed button near the Linn DS/DSM Ethernet socket.)

This should bring a lightening flash symbol on the Linn DS/DSM display.

3 Now open Linn App, click on the icon, and you should now see the System Recovery option

4:Press the > and this will open the product list of products awaiting a RECOVERY.

if no product is listed, then either the Linn App is on the wrong network or the Linn DS/DSM is NOT running Davaar99 or higher firmware. Use Konfig software to recover this Linn DS/DSM.

5: Press the RECOVER button to start the recovery process of this Linn DS/DSM

The button should now state "Recovering" and this may take several minutes to complete.

6.After a few minutes go back to the HOME page, (ignore the recovering button message as this may not have refreshed itself)

Your Linn DS/DSM has been recovered and reset back to factory default setting. I.e. It will be called "Main Room"

Note: Kustom DSM's will not show as a room(s), but are available to be added to your Linn Account in the next step...

7. Within the Linn App, go into the Settings

a) Click on the Linn Account.

b) click on the Add/Remove products.

c) Scroll down the list of products and search for "Main Room" or Kustom DSM. Double check that the serial number listed matches your Linn DS/DSM serial number and hit the + to add it to your Linn account.

8. Proceed to Manage_Systems to rename and set up your Linn DS/DSM