FAQ-Streaming Services

Tidal

Tidal is supported by products running Davaar23 firmware onwards, together with Linn App version 4.4.9 or higher.

Tidal is supported in countries listed on the Tidal website

Enable service

This option can be added/removed from the Linn App Browse options by:

In Manage Systems

1 on main web page, select your Linn DS/DSM

2 Click in the MUSIC tab

3 Under Tidal ENABLE/DISABLE this Service

3a You may also change the Audio quality that the Linn DS/DSM receives from Tidal in the setup tab.

4 Complete

What audio formats are supported?

Hi-Res FLAC

Up to 192K 24bit FLAC is supported in firmware, Davaar 103 onwards .

From the 15th November 2023, Tidal will start streaming in Hi-Res FLAC, which is supported with a Linn DS/DSM running Davaar 103 or later firmware.

You will also have to check the Manage system setting for Music > Tidal is set for Hi-Res (up to 192k 24bit) :

Note that Tidal Hi-Res streams are too computationally intensive for our earlier products. From Davaar105 they are limited to sample rate of 48KHz (CD quality).

Dolby Atmos

Linn DS/DSM does not currently support Atmos. Tracks will play as Hi-Res FLAC instead.

Tidal streaming issues

I can only play Tidal on one of my Linn DS/DSM's

Check which Tidal Streaming account you have, It is only the Family account that allow multiple Linn DS/DSM to play different Tidal streams at the same time. Check Tidal Subscription types and simultaneous streaming

If you are playing different Tidal tracks on multiple Linn DS/DSM and Kustom DSM Streamers, you will usually find that this will only Play one track and Stop. You need to have a Family account and assign each Linn DS/DSM its own Tidal account.

Setting up a Tidal account, I get an error “Sorry, no flowId is set up…”.

Contact support@tidalhifi.com for more details

On Linn App, a red message stating "Connection failed"

This can be the Linn DS may not have internet access or the Tidal Music server is offline.
Press the Logout button, then try to Login again. This will normally fix the issue. If doesn't check:

1. If you are using a BT Home hub5 check that Smart Setup is turned OFF
2. On the Linn DS select the Radio input and check that you can get internet Radio from this input. This will tell you if your DS has internet access.
3. Try power cycling the Linn DS/DSM then retry selecting Tidal Music selection.

If points 1 or 2 do not make any difference, please contact support@tidalhifi.com

Music from Tidal is dropping out

It may also be due to your Network Router connecting you to a distant Tidal server. Check that the Router DNS settings are set for Google public DNS

Alternatively, either your local network, or internet/broadband may be struggling with the higher bandwidth of hi-res audio. If drop-outs are frequent, try changing the quality of audio being fetched:

1. Go into Manage Systems > Your DS/DSM & the Music Tab"
2. Within the Music tab you will find Tidal, that you can enable/disable and an Audio quality option.
3. Change the Audio Quality to a lower setting

Move playback to a new track and check whether the frequency of drop-outs has changed (audio quality setting only takes effect when tracks start).

Qobuz

Due to changes in Qobuz login on February 15th 2022 there may be some issues with Qobuz operation.
Qobuz advises that you log out and then relogin to Qobuz on your Kazoo/Linn App to fix this and select your Music

Enable service

This option can be added/removed from the Kazoo selection / Linn App Browse options by:

In Manage Systems

1. on main web page, select your Linn DS/DSM
2. Click in the MUSIC tab
3. Under Qobuz ENABLE/DISABLE this Service

1. You may also change the Maximum Audio quality that the Linn DS/DSM receives from Qobuz in the setup tab. (This also depends on your Tidal subscription)

1. Complete

Linn App will not work with Qobuz

This can be a confused connection. The simple way to rectify this:

1. In Linn App, go to the EXPLORE

a) Logout of Qobuz.

b) Click on settings, (small cogwheel on the top right of the same page), and DISABLE Qobuz using the slider. (this is only temporary)

2. Close the Linn App completely, do not minimise it, totally close it. & power off your Apple/Android that is running the Linn App.

3. Power cycle, the Linn DS/DSM. (This is NOT put into Standby, but switch off the Mains power for at least 10 seconds)

4. Restart your Apple/Android device running Linn App.

5. After Linn DS/DSM has restarted, launch Linn App.

6. In Linn App, go to the EXPLORE

a) Click on settings, (small cogwheel on the top right of the same page), and ENABLE Qobuz using the slider.

b) Login to Qobuz.

Now try and play Qobuz music on the Linn DS/DSM, all should be fixed.

Linn App will not work with Qobuz

Check the Linn DS/DSM firmware version. Qobuz changed its login procedure and this was updated in a Davaar release.

Use Manage System or for some earlier products to update your device firmware.

QOBUZ not streaming Hi-Res quality

The quality of the Music streamed is governed by Qobuz depending on the account that you have with Qobuz.
Hi-Res music Qobuz will only work if you have a SUBLIME HIFI or STUDIO account
CD quality music if you only have HIFI account or HIFI Classic account
MP3 quality music if you only have Basic account or Premium account, this will stream at MP3 quality.

QOBUZ show me tracks but I cannot play them, the PLAY/SKIP button is greyed out

QOBUZ media is licensed. This means that some the Music you have selected in not available for streaming to your country.
You may have purchased the Music and downloaded this Music from Qobuz, but this is not licensed for streaming.

Linn App will not work with QobuzQobuz tracks will only play for 30 secondsks will only play for 30 seconds

Your Qobuz subscription is a FREE subscription. These tracks will only play for 30 secs before moving on to the next track.

I have some Qobuz tracks in my Playlist but the Linn DS will not play them

We suspect you have a FREE Qobuz subscription. Te track links for these free tracks have a limited life and will have expired. The solution is to check that you have a paid Qobuz subscription.

Music dropping out playing Qobuz music

It may also be due to your Network Router connecting you to a distant Qobuz server. Check that the Router DNS settings are set for Google public DNS

If you are more IT literate and have a load-balancing connection dual WAN router, make sure this is set up correctly
< FAQ Streaming Service HOME page

Calm Radio

Enable service

This option can be added/removed from the Kazoo selection / Linn App Browse options by:

In Manage Systems

1. on main web page, select your Linn DS/DSM
2. Click in the MUSIC tab
3. Under Calm Radio ENABLE/DISABLE this Service
4. Complete

AIRPLAY

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Spotify FAQ

How do I stop Spotify using my Linn DS/DSM

If you have had friends on your network and using SpotifyConnect to play on your Linn DS they will then have this on as a Spotify device. Due to Spotifys configuration this now means that this Spotify user can connect and Play music on your Linn DS from anywhere in the world, as per any SpotifyConnect device.

The simplest way to unlink this Spotify user from you Linn DS is to uses Konfig and do an <ADVANCED><RESTORE>.

This put the Linn DS/DSM back into FACTORY DEFAULT. Your Linn DS/DSM require to be re-configured so do not do this unless you know what you are doing and have your Space Optimisation settings savied

Spotify is not in sync with other Linn DS/DSM room

This Konfig option has been removed from Davaar82 onwards and set to always be “Songcast Sync”

Due to the response timing required by Spotify, Linn DS sharing this Spotify to other rooms via Songcast may not be in perfect sync with this Spotify receiving room.
This can be fixed from Davaar60 firmware by going into Konfig and Sources > Spotify and select Delay Mode – “Songcast Sync”
If this is set to "Minimal" they will cause the Songcast listening rooms to be out of Sync. Change to "Songcast Sync" to correct this.