Difference between revisions of "TroubleShooting:Selekt DSM"

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{{Backpanel:Selekt DSM - Cartridge number| {{TAB4}}{{TAB4}}| * }}
 
{{Backpanel:Selekt DSM - Cartridge number| {{TAB4}}{{TAB4}}| * }}
 
<br><br><br>
 
<br><br><br>
;If you have the correct orientation of DAC's and cartridge position, see above, then using <u>{{Plain link | url=https://www.linn.co.uk/uk/support/software-apps | name=Konfig App }}</u>
+
;If you have the correct orientation of DAC's and cartridge position, see above,  
 +
Using <u>{{Plain link | url=https://www.linn.co.uk/uk/support/software-apps | name=Konfig App }}</u>
 
<p>
 
<p>
:1. Make sure that your Selekt DSM is powered on and connected to a network with internet access.
+
::1. Make sure that your Selekt DSM is powered on and connected to a network with internet access.
:2. In Konfig, select your DSM and go into the {{border|<b>&nbsp;&nbsp;Exakt&nbsp;&nbsp;</b>|width=2px| style2=padding:3px |color=#696969}} or {{border|<b>Speakers</b>|width=2px| style2=padding:3px |color=#696969}} tab.
+
::2. In Konfig, select your DSM and go into the {{border|<b>&nbsp;&nbsp;Exakt&nbsp;&nbsp;</b>|width=2px| style2=padding:3px |color=#696969}} or {{border|<b>Speakers</b>|width=2px| style2=padding:3px |color=#696969}} tab.
::a) In the Speakers configuration box, click on the <span style="color:#FFFFFF;background:#000080;padding:5px;border-radius:5px; "><b>FALLBACK</b></span>  button. This will put the Selekt backplane into fallback mode.
+
:::a) In the Speakers configuration box, click on the <span style="color:#FFFFFF;background:#000080;padding:5px;border-radius:5px; "><b>FALLBACK</b></span>  button. This will put the Selekt backplane into fallback mode.
::b) After a few moments, a <span style="color:#FFFFFF;background:#000080;padding:5px;border-radius:5px; "><b>RESTORE</b></span>  button should appear in the Speakers configuration box. Press this <span style="color:#FFFFFF;background:#000080;padding:5px;border-radius:5px; "><b>RESTORE</b></span> button.
+
:::b) After a few moments, a <span style="color:#FFFFFF;background:#000080;padding:5px;border-radius:5px; "><b>RESTORE</b></span>  button should appear in the Speakers configuration box. Press this <span style="color:#FFFFFF;background:#000080;padding:5px;border-radius:5px; "><b>RESTORE</b></span> button.
:::i) If the <span style="color:#FFFFFF;background:#000080;padding:5px;border-radius:5px; "><b>RESTORE</b></span> button does not appear after 60seconds then quit Konfig.  
+
::::i) If the <span style="color:#FFFFFF;background:#000080;padding:5px;border-radius:5px; "><b>RESTORE</b></span> button does not appear after 60seconds then quit Konfig.  
:::ii) Re-open Konfig and go back the  {{border|<b>&nbsp;&nbsp;Exakt&nbsp;&nbsp;</b>|width=2px| style2=padding:3px |color=#696969}} or {{border|<b>Speakers</b>|width=2px| style2=padding:3px |color=#696969}} tab. The <span style="color:#FFFFFF;background:#000080;padding:5px;border-radius:5px; "><b>RESTORE</b></span> button should now be visible. Press this <span style="color:#FFFFFF;background:#000080;padding:5px;border-radius:5px; "><b>RESTORE</b></span> button.
+
::::ii) Re-open Konfig and go back the  {{border|<b>&nbsp;&nbsp;Exakt&nbsp;&nbsp;</b>|width=2px| style2=padding:3px |color=#696969}} or {{border|<b>Speakers</b>|width=2px| style2=padding:3px |color=#696969}} tab. The <span style="color:#FFFFFF;background:#000080;padding:5px;border-radius:5px; "><b>RESTORE</b></span> button should now be visible. Press this <span style="color:#FFFFFF;background:#000080;padding:5px;border-radius:5px; "><b>RESTORE</b></span> button.
::c) Let it go through the programming steps (there's a progress indicator at the bottom of screen).  
+
:::c) Let it go through the programming steps (there's a progress indicator at the bottom of screen).  
 
:3. When it's finished:  
 
:3. When it's finished:  
::a) <b><u>Power cycle</u></b> the Selekt (Do NOT use the Reboot option in Konfig).
+
:::a) <b><u>Power cycle</u></b> the Selekt (Do NOT use the Reboot option in Konfig).
::b) Set up the speaker info and see if normal operation has returned.  
+
:::b) Set up the speaker info and see if normal operation has returned.  
::c) If not, please contact Linn Helpline.
+
:::c) If not, please contact Linn Helpline.
 
</p>
 
</p>
 +
 +
Using <u>{{Plain link | url=https://www.linn.co.uk/account/music-systems | name=Manage Systems }}</u>
 +
<p>
 +
::1. Make sure that your Selekt DSM is powered on and connected to a network with internet access.
 +
::2. In <u>{{Plain link | url=https://www.linn.co.uk/account/music-systems | name=Manage Systems }}</u>, select your DSM and go into the {{border|<b>&nbsp;&nbsp;GENERAL&nbsp;&nbsp;</b>|width=2px| style2=padding:3px |color=#adb5bd;background:#dee2e6}} tab.
 +
:::a) Click on "Selekt DSM" text to go into the configuration box,
 +
:::::[[image:MS-Devices-Selekt.png | | 300px  ]]
 +
:::b) Scroll down to the bottom of the <b>Network player</b> page and
 +
::::click on the "<B> RESTORE SPEAKER FACTORY DEFAULTS</b> text<br>
 +
:::c) After a few moments, a pop-up box will appear, click on the <span style="color:#FFF;background:#dc3545;padding:5px;border-radius:1px; "><b>RESTORE</b></span>
 +
:::: An status box will appear at the bottom of the screen giving you the status of the upgrade.<br>
 +
:3. When it's finished:
 +
:::a) <b><u>Power cycle</u></b> the Selekt DSM
 +
:::b) Set up the speaker info and see if normal operation has returned.
 +
:::c) If not, please contact Linn Helpline.
 +
</p>
 +
 +
 
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Revision as of 08:30, 16 November 2022

Selekt DSM does not produce any sound from the cartridge(s)

Check Selekt configuration

  • If this is a fresh installation or you have added/changed an Selekt cartridge configuration the check:
DAC Modules:You have NOT using fitted BOTH Organik DACs AND Katalyst or Standard DAC's. The Selekt cartridges can ONLY be:
A mixture of Organik DACs AND Katalyst or Standard DAC's will produce NO sound and give a front panel warning of Configuration error.


Selekt Cartridge number.png



         * Cartridge(s) must be fitted on the order;
        Slot#1 the first cartridge,
        Slot#2 for the second cartridge, if required and
        Slot#3 for the third cartridge, if required.








If you have the correct orientation of DAC's and cartridge position, see above,

Using Konfig App

1. Make sure that your Selekt DSM is powered on and connected to a network with internet access.
2. In Konfig, select your DSM and go into the   Exakt   or Speakers tab.
a) In the Speakers configuration box, click on the FALLBACK button. This will put the Selekt backplane into fallback mode.
b) After a few moments, a RESTORE button should appear in the Speakers configuration box. Press this RESTORE button.
i) If the RESTORE button does not appear after 60seconds then quit Konfig.
ii) Re-open Konfig and go back the   Exakt   or Speakers tab. The RESTORE button should now be visible. Press this RESTORE button.
c) Let it go through the programming steps (there's a progress indicator at the bottom of screen).
3. When it's finished:
a) Power cycle the Selekt (Do NOT use the Reboot option in Konfig).
b) Set up the speaker info and see if normal operation has returned.
c) If not, please contact Linn Helpline.

Using Manage Systems

1. Make sure that your Selekt DSM is powered on and connected to a network with internet access.
2. In Manage Systems, select your DSM and go into the   GENERAL   tab.
a) Click on "Selekt DSM" text to go into the configuration box,
MS-Devices-Selekt.png
b) Scroll down to the bottom of the Network player page and
click on the " RESTORE SPEAKER FACTORY DEFAULTS text
c) After a few moments, a pop-up box will appear, click on the RESTORE
An status box will appear at the bottom of the screen giving you the status of the upgrade.
3. When it's finished:
a) Power cycle the Selekt DSM
b) Set up the speaker info and see if normal operation has returned.
c) If not, please contact Linn Helpline.