Template:Debug:Control 4 Driver

Control 4 Debug

Initial checks

• Check Kazoo server is the latest, preferably V4.10.4 or later.

• V4.9.35 will work but may be slower and also cause issues with Kustom DSM volume and Mute states.

• Make sure that Kazoo Server is running permanently and GATEWAY option is enabled.
  (We have had retailers thinking that this was only for initial setup.)

• Is the Control 4 - "Linn Network" driver using the correct Kazoo Server?

• Is the connnection "Operational"?
• Gateway is the Gateway that Control4 has found during a scan
• Static Address if you have assigned an IP address to a Kazoo Server running gateway. E.g. a QNAP NAS. (When left blank it will automatically do a scan and pick a Kazoo Server with Gateway enabled)

• Check the version of Control4 driver that is used.

• Control4 are still in the process of validating the V145 driver. Control4 are only offering the V129 on their programme editing app, Composer-Pro.

• Check the Davaar firmware version of the Linn DS/DSM

• Has the Linn DS/DSM recently had a software update?

This may sometimes cause confusion within the Control4. Go to Kazoo Server and disable GATEWAY, press a button to control the Linn DS, the re-enable Kazoo Server - Gateway and give this a couple of minutes to resync.

Issues

Tidal/Qobuz: “Server error Please browse again from root”

Two options:

Either:

1. The Linn DS/DSM is not powered on or connected to the network

or

2.The Kazoo Server - Gateway has not been setup with the login and password for Tidal or Qobuz. This may work with some Linn DS/DSM as they have been playing music selected from Tidal/Qobuz using Kazoo and this will hold the username and password information within the Linn DS/DSM

Solution:

• Using Konfig > Kazoo Server setup > Gateway. Add Tidal/Qobuz login or
• Use Kazoo and play Tidal/Qobuz track. Then go to Control4 select another room and then go back to the original room and reselect Tidal/Qobuz.

When I try and upgrade from an earlier version Linn driver I get red invalid connection on Composer Pro

Due to major changes between Driver V129 and V145 plus Control 4 OS3 changes these drivers are totally different.

Removing the V129 and adding the V145 driver does not always work we recommend creating a new Control4 Project for Linn DS driver V145.

I keep loosing control of the Linn DS from Control4

Is the Linn DS/DSM visible and can you control it in Kazoo?

Check that the Kazoo Server > Gateway is operating:

1. Go into Control4 Composer-Pro editor software

2. Find the "Linn Network" driver within the project and select "System Design"

3. Check the "Gateway" address and that its status is operational.

4. Click on "Actions" tab,

a. Click on "List Rooms found" and click "Lua" tab

b. Lua Output will shown rooms found, check all rooms are in this list.

5. Now find the Room with the Project

a. click on the "Linn DS Series" driver and check the Properties "Status" and "DS or Player (SDDP) shows connected and correct Linn DS listed.

6. Click Tools > System manager

a. Click on SDDP trace and check the Host-name for the Linn DS Ugly name, (Mac address + Serial number + id)

If all of these are visible the next step is with the Kazoo Server Gateway (If this is using an eariler version of Kazoo Server, 4.9.XX this will not be as reliable. please update to Kazoo Server 4.10.XX or later)

1. Go into Kazoo Server settings and ENABLE Verbose Logging

2. Go into web-browser and type Kazoo Server IP address followed by :4000/dm/logs

e.g. for Kazoo server on IP 192.168.2.27, type http://192.168.2.27:4000/dm/logs

Click on [SHOW] this will show the Gateway logs down to Network Logs:. This has a capture size limits so for large string, such as 100track Playists you will be lucky to see one line.

3. Do a action on the Control 4, then on the web-browser do a refresh, (f5) followed by a [SHOW] and this will display the last comms with the Gateway.

4. If you want to review all comms for that day you will need to retrieve the log file from Kazoo Server itself. This may be required to report any issues with Janus.

5. To get the Control 4 log files (for debug and bug reports)

a. Go to Composer-Pro > System Design > Linn Network

b. Set "Debug level" to 5

c. Set "Debug Mode" to "Print & Log"

d. Click on "Lua" tab. This is a high traffic output and may cause the Composer-pro to freeze. (ALL logs can be retrieved from the C:\Users\XXXX\AppData\Roaming\Control4\Logs folder, check the date/tiem stamp for the last version)