Difference between revisions of "TroubleShooting:Selekt DSM"
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<!--==Selekt DSM issues==---> | <!--==Selekt DSM issues==---> | ||
===Selekt DSM does not produce any sound from the cartridge(s)=== | ===Selekt DSM does not produce any sound from the cartridge(s)=== | ||
| − | :If this is a fresh installation or you have added/changed an Selekt cartridge configuration the check | + | ====Check Selekt configuration==== |
| − | ;:* <b><i>ALL</i></b> [[#SELEKT_ORGANIK_DAC_MODULE|<u>Organik DACs</u>]] or | + | :*If this is a fresh installation or you have added/changed an Selekt cartridge configuration the check: |
| − | ;:* A mixture of [[#SELEKT_KATALYST_DAC_MODULE|<u>Katalyst</u>]] or [[#SELEKT_STANDARD_DAC_MODULE|<u>Standard</u>]] DAC's | + | |
| − | ;:A mixture of [[#SELEKT_ORGANIK_DAC_MODULE|<u>Organik DACs</u>]] AND [[#SELEKT_KATALYST_DAC_MODULE|<u>Katalyst</u>]] or [[#SELEKT_STANDARD_DAC_MODULE|<u>Standard</u>]] DAC's will produce NO sound. | + | ::<b>DAC Modules:</b>You have NOT using fitted BOTH [[#SELEKT_ORGANIK_DAC_MODULE|Organik DACs]] AND [[#SELEKT_KATALYST_DAC_MODULE|Katalyst]] or [[#SELEKT_STANDARD_DAC_MODULE|Standard]] DAC's. The Selekt cartridges can ONLY be: |
| − | <br><br> | + | ;:::* <b><i>ALL</i></b> [[#SELEKT_ORGANIK_DAC_MODULE|<u>Organik DACs</u>]] or |
| − | ;If you have the correct orientation of DAC's | + | ;:::* A mixture of [[#SELEKT_KATALYST_DAC_MODULE|<u>Katalyst</u>]] or [[#SELEKT_STANDARD_DAC_MODULE|<u>Standard</u>]] DAC's |
| − | :1. | + | ;::A mixture of [[#SELEKT_ORGANIK_DAC_MODULE|<u>Organik DACs</u>]] AND [[#SELEKT_KATALYST_DAC_MODULE|<u>Katalyst</u>]] or [[#SELEKT_STANDARD_DAC_MODULE|<u>Standard</u>]] DAC's will produce NO sound and give a front panel warning of Configuration error. |
| − | :2. In | + | <br> |
| − | ::a) | + | |
| − | ::b) | + | {{Backpanel:Selekt DSM - Cartridge number| {{TAB4}}{{TAB4}}| * }} |
| − | ::: | + | <br><br><br> |
| − | ::: | + | ;If you have the correct orientation of DAC's and cartridge position (see above), try the Restore Procedure... |
| − | + | ||
| + | ====Restore Procedure==== | ||
| + | |||
| + | |||
| + | Using <u>{{Plain link | url=https://www.linn.co.uk/account/music-systems | name=Manage Systems }}</u> | ||
| + | <div style="line-height: 2.1em;"> | ||
| + | ::1. Check that your Selekt DSM is powered on and connected to a network with internet access. | ||
| + | ::2. In <u>{{Plain link | url=https://www.linn.co.uk/account/music-systems | name=Manage Systems }}</u>, select your DSM and go into the {{border|<b> GENERAL </b>|width=2px| style2=padding:3px |color=#adb5bd;background:#dee2e6}} tab. | ||
| + | :::a) Click on "Selekt DSM" text to go into the configuration box, | ||
| + | :::::[[image:MS-Devices-Selekt.png | | 300px | link= ]] | ||
| + | :::b) Scroll down to the bottom of the <b>Network player</b> page and | ||
| + | ::::click on the "<B> RESTORE SPEAKER FACTORY DEFAULTS</b> text | ||
| + | :::c) After a few moments, a pop-up box will appear, click on the <span style="color:#FFF;background:#dc3545;padding:5px;border-radius:1px; "><b>RESTORE</b></span> | ||
| + | :::: An status box will appear at the bottom of the screen giving you the status of the upgrade. | ||
:3. When it's finished: | :3. When it's finished: | ||
| − | ::a) <b><u>Power cycle</u></b> the Selekt | + | :::a) <b><u>Power cycle</u></b> the Selekt DSM |
| − | ::b) Set up the speaker info and see if normal operation has returned. | + | :::b) Set up the speaker info and see if normal operation has returned. |
| − | ::c) If not, please contact Linn Helpline. | + | :::c) If not, please contact Linn Helpline. |
| − | < | + | </span> |
| − | + | ||
| − | : | + | Using <u>{{Plain link | url=https://www.linn.co.uk/uk/support/software-apps | name=Konfig App }}</u> (This is now archived and only to be used when advised by Linn) |
| − | :2. | + | ;MAKE SURE YOU ARE RUNNING THE LATEST VERISON OF KONFIG (V4.37.165 or later) |
| − | : | + | <div style="line-height: 2.4em;"> |
| − | : | + | ::1. Make sure that your Selekt DSM is powered on and connected to a network with internet access. |
| − | : | + | ::2. In Konfig, select your DSM and go into the {{border|<b> Exakt </b>|width=2px| style2=padding:3px |color=#696969}} or {{border|<b>Speakers</b>|width=2px| style2=padding:3px |color=#696969}} tab. |
| − | : | + | :::a) In the Speakers configuration box, click on the <span style="color:#FFFFFF;background:#000080;padding:5px;border-radius:5px; "><b>FALLBACK</b></span> button. This will put the Selekt backplane into fallback mode. |
| − | : | + | :::b) After a few moments, a <span style="color:#FFFFFF;background:#000080;padding:5px;border-radius:5px; "><b>RESTORE</b></span> button should appear in the Speakers configuration box. Press this <span style="color:#FFFFFF;background:#000080;padding:5px;border-radius:5px; "><b>RESTORE</b></span> button. |
| + | ::::i) If the <span style="color:#FFFFFF;background:#000080;padding:5px;border-radius:5px; "><b>RESTORE</b></span> button does not appear after 60 seconds then quit Konfig. | ||
| + | ::::ii) Re-open Konfig and go back the {{border|<b> Exakt </b>|width=2px| style2=padding:3px |color=#696969}} or {{border|<b>Speakers</b>|width=2px| style2=padding:3px |color=#696969}} tab. The <span style="color:#FFFFFF;background:#000080;padding:5px;border-radius:5px; "><b>RESTORE</b></span> button should now be visible. Press this <span style="color:#FFFFFF;background:#000080;padding:5px;border-radius:5px; "><b>RESTORE</b></span> button. | ||
| + | :::c) Let it go through the programming steps (there's a progress indicator at the bottom of screen). | ||
| + | :3. When it's finished: | ||
| + | :::a) <b><u>Power cycle</u></b> the Selekt (Do NOT use the Reboot option in Konfig). | ||
| + | :::b) Set up the speaker info and see if normal operation has returned. | ||
| + | :::c) If not, please contact Linn Helpline. | ||
| + | </span> | ||
Latest revision as of 09:13, 1 October 2024
Selekt DSM does not produce any sound from the cartridge(s)
Check Selekt configuration
- If this is a fresh installation or you have added/changed an Selekt cartridge configuration the check:
- DAC Modules:You have NOT using fitted BOTH Organik DACs AND Katalyst or Standard DAC's. The Selekt cartridges can ONLY be:
- ALL Organik DACs or
- A mixture of Katalyst or Standard DAC's
- A mixture of Organik DACs AND Katalyst or Standard DAC's will produce NO sound and give a front panel warning of Configuration error.
- * Cartridge(s) must be fitted on the order;
- Slot#1 the first cartridge,
- Slot#2 for the second cartridge, if required and
- Slot#3 for the third cartridge, if required.
- If you have the correct orientation of DAC's and cartridge position (see above), try the Restore Procedure...
Restore Procedure
Using Manage Systems
- 1. Check that your Selekt DSM is powered on and connected to a network with internet access.
- 2. In Manage Systems, select your DSM and go into the GENERAL tab.
- a) Click on "Selekt DSM" text to go into the configuration box,
- b) Scroll down to the bottom of the Network player page and
- click on the " RESTORE SPEAKER FACTORY DEFAULTS text
- c) After a few moments, a pop-up box will appear, click on the RESTORE
- An status box will appear at the bottom of the screen giving you the status of the upgrade.
- a) Click on "Selekt DSM" text to go into the configuration box,
- 3. When it's finished:
- a) Power cycle the Selekt DSM
- b) Set up the speaker info and see if normal operation has returned.
- c) If not, please contact Linn Helpline.
Using Konfig App (This is now archived and only to be used when advised by Linn)
- MAKE SURE YOU ARE RUNNING THE LATEST VERISON OF KONFIG (V4.37.165 or later)
- 1. Make sure that your Selekt DSM is powered on and connected to a network with internet access.
- 2. In Konfig, select your DSM and go into the Exakt or Speakers tab.
- a) In the Speakers configuration box, click on the FALLBACK button. This will put the Selekt backplane into fallback mode.
- b) After a few moments, a RESTORE button should appear in the Speakers configuration box. Press this RESTORE button.
- i) If the RESTORE button does not appear after 60 seconds then quit Konfig.
- ii) Re-open Konfig and go back the Exakt or Speakers tab. The RESTORE button should now be visible. Press this RESTORE button.
- c) Let it go through the programming steps (there's a progress indicator at the bottom of screen).
- 3. When it's finished:
- a) Power cycle the Selekt (Do NOT use the Reboot option in Konfig).
- b) Set up the speaker info and see if normal operation has returned.
- c) If not, please contact Linn Helpline.
