Template:FAQ:Spotify Connect

• If you have previously paired you Linn DS/DSM with your Spotify account but now the Linn DS/DSM cannot be found on your Spotify account:

1. . Reboot your phone/tablet that is running Spotify. (There may have been an previous software issue that has not been resolved. A power off/on of the phone/ablet will fix this.
2. Make sure that you Linn DS/DSM is powered on, power cycle your Linn DS/DSM to refresh its network connection.

• Once a pairing/connection has been established locally on the network Spotify Connect can then connect to your Linn DS/DSM anywhere in the world. So be careful then when you are on holiday you do NOT accidentally select your home Linn DS/DSM play music and continuosly turn UP the volume as you cannot hear it from your iPhone/iPad etc.

• Spotify Connect volume and Songcasting: the Spotify volume control will ONLY control the volume of the Linn DS/DSM that you have connected to. If you Songcast this Linn DS/DSM to other rooms then the Spotify volume control WILL NOT control the volume in these Songcast rooms

Also note that with the Kustom DSM, Spotify Volume control will only Kustom DSM Streamer as a device and not any Zones. Therefor Spotify Connect will ONLY control the Kustom DSM Streamer volume levels.

• Spotify Connect has the Linn DS/DSM acting as the loudspeaker of what you have select in the Spotify App. If you want to play something different from Spotify, at the same time on another Linn DS/DSM, then this can only be done using a different Spotify account.

• I can only see some of the Linn DS/DSM that are linked to my Spotify Connect account.

We suggest that you reboot/restart your Phone/Tablet and retry the Spotify App. In some cases the phone/tablet has got confused or their has been a Spotify update that has not been fully installed without a Phone/Tablet restart. This should then allow you to get connection to your Linn DS/DSM.

(Also make sure that the Linn DS/DSM is actually switched on first. Shhhh, I won't tell anybody.)

• Spotify only allows each Linn DS/DSM to be attached to one Spotify Connect account. To remove a LInn DS/DSM from your account go into Spotify account settings and “Forget Device” for the Linn DS/DSM and then reboot that Linn DS/DSM. This Linn DS/DSM can then be assigned to another Spotify Account.

If you do not own or have access the Spotify account that the Linn DS/DSM is attached to the only solution is a Factory Defaults on the Linn DS/DSM. Use Konfig and do an ADVANCED > RESTORE. You will need to redo the settings, Room Name, input name, Radio stations etc after this restore operation.

If someone had access to your Wifi and keeps pairing to your Linn DS/DSM when you don't want them to then we would suggest configuring your Wifi with a new password and add a "GUEST" account. The Guest account will still allow internet access but will not let them see anything on the local network and doing any unwanted Spotify pairing.

• If another Spotify user is playing or still connected to your Linn DS then this Linn DS will no be available as a Spotify Connect device. So make sure that if your kids have been using Spotify with their account, after using it then they "Forget Device" and connect back to their phone, otherwise you will not be able to connect to it from your Spotify Connect account.