Difference between revisions of "TroubleShooting:Selekt DSM"

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<!--==Selekt DSM issues==--->
 
<!--==Selekt DSM issues==--->
 
===Selekt DSM does not produce any sound from the cartridge(s)===
 
===Selekt DSM does not produce any sound from the cartridge(s)===
:If this is a fresh installation or you have added/changed an Selekt cartridge configuration the check you have NOT using BOTH [[#SELEKT_ORGANIK_DAC_MODULE|Organik DACs]] AND [[#SELEKT_KATALYST_DAC_MODULE|Katalyst]] or [[#SELEKT_STANDARD_DAC_MODULE|Standard]] DAC's. The Selekt cartridges can ONLY be:
+
====Check Selekt configuration====
;:* <b><i>ALL</i></b> [[#SELEKT_ORGANIK_DAC_MODULE|<u>Organik DACs</u>]] or  
+
:*If this is a fresh installation or you have added/changed an Selekt cartridge configuration the check:
;:*  A mixture of [[#SELEKT_KATALYST_DAC_MODULE|<u>Katalyst</u>]] or [[#SELEKT_STANDARD_DAC_MODULE|<u>Standard</u>]] DAC's
+
 
;:A mixture of [[#SELEKT_ORGANIK_DAC_MODULE|<u>Organik DACs</u>]] AND [[#SELEKT_KATALYST_DAC_MODULE|<u>Katalyst</u>]] or [[#SELEKT_STANDARD_DAC_MODULE|<u>Standard</u>]] DAC's will produce NO sound.
+
::<b>DAC Modules:</b>You have NOT using fitted BOTH [[#SELEKT_ORGANIK_DAC_MODULE|Organik DACs]] AND [[#SELEKT_KATALYST_DAC_MODULE|Katalyst]] or [[#SELEKT_STANDARD_DAC_MODULE|Standard]] DAC's. The Selekt cartridges can ONLY be:
<br><br>
+
;:::* <b><i>ALL</i></b> [[#SELEKT_ORGANIK_DAC_MODULE|<u>Organik DACs</u>]] or  
;If you have the correct orientation of DAC's, see above, then using Konfig
+
;:::*  A mixture of [[#SELEKT_KATALYST_DAC_MODULE|<u>Katalyst</u>]] or [[#SELEKT_STANDARD_DAC_MODULE|<u>Standard</u>]] DAC's
:1. Make sure that your Selekt DSM is powered on and connected to a network with internet access.
+
;::A mixture of [[#SELEKT_ORGANIK_DAC_MODULE|<u>Organik DACs</u>]] AND [[#SELEKT_KATALYST_DAC_MODULE|<u>Katalyst</u>]] or [[#SELEKT_STANDARD_DAC_MODULE|<u>Standard</u>]] DAC's will produce NO sound and give a front panel warning of Configuration error.
:2. In Konfig, select your DSM and go into the {{border|<b>&nbsp;&nbsp;Exakt&nbsp;&nbsp;</b>|width=2px| style2=padding:3px |color=#696969}} or {{border|<b>Speakers</b>|width=2px| style2=padding:3px |color=#696969}} tab.
+
<br>
::a) In the Speakers configuration box, click on the <span style="color:#FFFFFF;background:#000080;padding:5px;border-radius:5px; "><b>FALLBACK</b></span>  button. This will put the Selekt backplane into fallback mode.
+
 
::b) After a few moments, a <span style="color:#FFFFFF;background:#000080;padding:5px;border-radius:5px; "><b>RESTORE</b></span>  button should appear in the Speakers configuration box. Press this <span style="color:#FFFFFF;background:#000080;padding:5px;border-radius:5px; "><b>RESTORE</b></span> button.
+
{{Backpanel:Selekt DSM - Cartridge number| {{TAB4}}{{TAB4}}| * }}
:::i) If the <span style="color:#FFFFFF;background:#000080;padding:5px;border-radius:5px; "><b>RESTORE</b></span> button does not appear after 60seconds then quit Konfig.
+
<br><br><br>
:::ii) Re-open Konfig and go back the {{border|<b>&nbsp;&nbsp;Exakt&nbsp;&nbsp;</b>|width=2px| style2=padding:3px |color=#696969}} or {{border|<b>Speakers</b>|width=2px| style2=padding:3px |color=#696969}} tab. The <span style="color:#FFFFFF;background:#000080;padding:5px;border-radius:5px; "><b>RESTORE</b></span> button should now be visible. Press this <span style="color:#FFFFFF;background:#000080;padding:5px;border-radius:5px; "><b>RESTORE</b></span> button.
+
;If you have the correct orientation of DAC's and cartridge position (see above), try the Restore Procedure...
::c) Let it go through the programming steps (there's a progress indicator at the bottom of screen).  
+
 
 +
====Restore Procedure====
 +
 
 +
 
 +
Using <u>{{Plain link | url=https://www.linn.co.uk/account/music-systems | name=Manage Systems }}</u>
 +
<div style="line-height: 2.1em;">
 +
::1. Check that your Selekt DSM is powered on and connected to a network with internet access.
 +
::2. In <u>{{Plain link | url=https://www.linn.co.uk/account/music-systems | name=Manage Systems }}</u>, select your DSM and go into the {{border|<b>&nbsp;&nbsp;GENERAL&nbsp;&nbsp;</b>|width=2px| style2=padding:3px |color=#adb5bd;background:#dee2e6}} tab.
 +
:::a) Click on "Selekt DSM" text to go into the configuration box,
 +
:::::[[image:MS-Devices-Selekt.png | | 300px | link=  ]]
 +
:::b) Scroll down to the bottom of the <b>Network player</b> page and
 +
::::click on the "<B> RESTORE SPEAKER FACTORY DEFAULTS</b> text
 +
:::c) After a few moments, a pop-up box will appear, click on the <span style="color:#FFF;background:#dc3545;padding:5px;border-radius:1px; "><b>RESTORE</b></span>
 +
:::: An status box will appear at the bottom of the screen giving you the status of the upgrade.
 
:3. When it's finished:  
 
:3. When it's finished:  
::a) <b><u>Power cycle</u></b> the Selekt (Do NOT use the Reboot option in Konfig).
+
:::a) <b><u>Power cycle</u></b> the Selekt DSM
::b) Set up the speaker info and see if normal operation has returned.  
+
:::b) Set up the speaker info and see if normal operation has returned.  
::c) If not, please contact Linn Helpline.
+
:::c) If not, please contact Linn Helpline.
<!--
+
</span>
  
;If this does not work
+
:1. Power down the Selekt,
+
Using <u>{{Plain link | url=https://www.linn.co.uk/uk/support/software-apps | name=Konfig App }}</u> (This is now archived and only to be used when advised by Linn)
:2. REMOVE any fitted cartridges,
+
;MAKE SURE YOU ARE RUNNING THE LATEST VERISON OF KONFIG (V4.37.165 or later)
:3. Power up the Selekt,
+
<div style="line-height: 2.4em;">
:4. When booted up go into the {{border|<b>Exakt</b>|width=5px| style2=padding:5px }} tab in Konfig and click on the <span style="color:#FFFFFF;background:#000080;padding:3px"><b>RESTORE</b></span>  button. This will reflash the Backplane board software.  
+
::1. Make sure that your Selekt DSM is powered on and connected to a network with internet access.
:5. Power down the Selekt,
+
::2. In Konfig, select your DSM and go into the {{border|<b>&nbsp;&nbsp;Exakt&nbsp;&nbsp;</b>|width=2px| style2=padding:3px |color=#696969}} or {{border|<b>Speakers</b>|width=2px| style2=padding:3px |color=#696969}} tab.
:6. REFIT any fitted cartridges,
+
:::a) In the Speakers configuration box, click on the <span style="color:#FFFFFF;background:#000080;padding:5px;border-radius:5px; "><b>FALLBACK</b></span>  button. This will put the Selekt backplane into fallback mode.
:7. Power up and all should now be working. If not please contact Linn Helpline. --->
+
:::b) After a few moments, a <span style="color:#FFFFFF;background:#000080;padding:5px;border-radius:5px; "><b>RESTORE</b></span>  button should appear in the Speakers configuration box. Press this <span style="color:#FFFFFF;background:#000080;padding:5px;border-radius:5px; "><b>RESTORE</b></span> button.
 +
::::i) If the <span style="color:#FFFFFF;background:#000080;padding:5px;border-radius:5px; "><b>RESTORE</b></span> button does not appear after 60 seconds then quit Konfig.
 +
::::ii) Re-open Konfig and go back the {{border|<b>&nbsp;&nbsp;Exakt&nbsp;&nbsp;</b>|width=2px| style2=padding:3px |color=#696969}} or {{border|<b>Speakers</b>|width=2px| style2=padding:3px |color=#696969}} tab. The <span style="color:#FFFFFF;background:#000080;padding:5px;border-radius:5px; "><b>RESTORE</b></span> button should now be visible. Press this <span style="color:#FFFFFF;background:#000080;padding:5px;border-radius:5px; "><b>RESTORE</b></span> button.
 +
:::c) Let it go through the programming steps (there's a progress indicator at the bottom of screen).
 +
:3. When it's finished:
 +
:::a) <b><u>Power cycle</u></b> the Selekt (Do NOT use the Reboot option in Konfig).
 +
:::b) Set up the speaker info and see if normal operation has returned.  
 +
:::c) If not, please contact Linn Helpline.
 +
</span>

Latest revision as of 09:13, 1 October 2024

Selekt DSM does not produce any sound from the cartridge(s)

Check Selekt configuration

  • If this is a fresh installation or you have added/changed an Selekt cartridge configuration the check:
DAC Modules:You have NOT using fitted BOTH Organik DACs AND Katalyst or Standard DAC's. The Selekt cartridges can ONLY be:
A mixture of Organik DACs AND Katalyst or Standard DAC's will produce NO sound and give a front panel warning of Configuration error.


Selekt Cartridge number.png



         * Cartridge(s) must be fitted on the order;
        Slot#1 the first cartridge,
        Slot#2 for the second cartridge, if required and
        Slot#3 for the third cartridge, if required.








If you have the correct orientation of DAC's and cartridge position (see above), try the Restore Procedure...

Restore Procedure

Using Manage Systems

1. Check that your Selekt DSM is powered on and connected to a network with internet access.
2. In Manage Systems, select your DSM and go into the   GENERAL   tab.
a) Click on "Selekt DSM" text to go into the configuration box,
MS-Devices-Selekt.png
b) Scroll down to the bottom of the Network player page and
click on the " RESTORE SPEAKER FACTORY DEFAULTS text
c) After a few moments, a pop-up box will appear, click on the RESTORE
An status box will appear at the bottom of the screen giving you the status of the upgrade.
3. When it's finished:
a) Power cycle the Selekt DSM
b) Set up the speaker info and see if normal operation has returned.
c) If not, please contact Linn Helpline.


Using Konfig App (This is now archived and only to be used when advised by Linn)

MAKE SURE YOU ARE RUNNING THE LATEST VERISON OF KONFIG (V4.37.165 or later)
1. Make sure that your Selekt DSM is powered on and connected to a network with internet access.
2. In Konfig, select your DSM and go into the   Exakt   or Speakers tab.
a) In the Speakers configuration box, click on the FALLBACK button. This will put the Selekt backplane into fallback mode.
b) After a few moments, a RESTORE button should appear in the Speakers configuration box. Press this RESTORE button.
i) If the RESTORE button does not appear after 60 seconds then quit Konfig.
ii) Re-open Konfig and go back the   Exakt   or Speakers tab. The RESTORE button should now be visible. Press this RESTORE button.
c) Let it go through the programming steps (there's a progress indicator at the bottom of screen).
3. When it's finished:
a) Power cycle the Selekt (Do NOT use the Reboot option in Konfig).
b) Set up the speaker info and see if normal operation has returned.
c) If not, please contact Linn Helpline.