View source for Template:FAQ:Tidal FAQ

Tidal is supported by products running Davaar23 firmware onwards, together with Linn App version 4.4.9 or higher.

;Tidal is supported in countries listed [https://tidalsupport.zendesk.com/hc/en-us/articles/202052531-HiFi-Partner-country-availability on the Tidal website] 

{{Heading | 3 | Enable service | {{{1|}}} }} <!--==Enable Service==--->

::This option can be added/removed from the [[Linn_App_Manual|<u>Linn App</u>]] Browse options by:

::In <u>[[Manage Systems]]</u>
:::1 on main web page, select your Linn DS/DSM
:::2 Click in the <b>MUSIC</b> tab
:::3 Under  <b>Tidal</b> ENABLE/DISABLE this Service
::::3a You may also change the <i><b>Audio quality</b></i> that the Linn DS/DSM receives from Tidal in the setup tab.
:::4 Complete

{{Heading | 3 | What audio formats are supported? | {{{1|}}} }}

<b>Hi-Res FLAC</b>
:Up to 192K 24bit FLAC is supported in firmware, [[ReleaseNotes#Davaar_103_Build_516_.284.103.516.29_Released_on_13_November_2023Click_to_view_more..|<u>Davaar 103</u>]] onwards . 
:From the 15th November 2023, Tidal will start streaming in Hi-Res FLAC, which is supported with a Linn DS/DSM running Davaar 103 or later firmware.
:You will also have to check the Manage system setting for Music > Tidal is set for  <b>Hi-Res (up to 192k 24bit)</b> :
[[file:LAMS-TIDAL-MUSIC.png|centre| 600px|link=]]


<!--{{:Tidal:Core1-HiRes}}--->
 <font style="color:red">Note that Tidal Hi-Res streams are too computationally intensive for our [[PPC_(Power_PC)|earlier products]]. From Davaar105 they are limited to sample rate of 48KHz (CD quality).</font>

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{{Heading | 4 | Dolby Atmos | {{{1|}}} }}  <!--=== Dolby Atmos ===--->
<b> </b>
: Linn DS/DSM does not currently support Atmos. Tracks will play as Hi-Res FLAC instead.<br>
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{{Heading | 3 | Tidal streaming issues | {{{1|}}} }} <!--==Tidal streaming issues==--->
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{{Heading | 4 | I can only play Tidal on one of my Linn DS/DSM's | {{{1|}}} }}  <!--=== I can only play Tidal on one of my Linn DS/DSM's ===--->
Check which Tidal Streaming account you have, It is only the Family account that allow multiple Linn DS/DSM to play different Tidal streams at the same time.
Check <span class="plainlinks"><u>[https://support.tidal.com/hc/en-us/articles/115003662825-Subscription-Types Tidal Subscription types]</u></span> and <span class="plainlinks"><u>[https://support.tidal.com/hc/en-us/articles/201623252-How-Many-Devices-Can-I-Use-Simultaneously- simultaneous streaming]</u></span>

If you are playing different Tidal tracks on multiple Linn DS/DSM and Kustom DSM Streamers, you will usually find that this will only Play one track and Stop. You need to have a Family account and assign each Linn DS/DSM its own Tidal account.
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{{Heading | 4 | Setting up a Tidal account, I get an error “Sorry, no flowId is set up…”.  | {{{1|}}} }}  <!--=== Setting up a Tidal account, I get an error “Sorry, no flowId is set up…”.  ===--->
Contact [mailto:support@tidalhifi.com '''support@tidalhifi.com'''] for more details
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{{Heading | 4 | On Linn App, a red message stating '''"Connection failed"'''  | {{{1|}}} }}  <!--=== On Linn App, a red message stating '''"Connection failed"'''  ===--->
This can be the Linn DS may not have internet access or the Tidal Music server is offline. <br>
Press the Logout button, then try to Login again. This will normally fix the issue. If doesn't check:
:# If you are using a BT Home hub5 check that Smart Setup is turned OFF
:# On the Linn DS select the Radio input and check that you can get internet Radio from this input. This will tell you if your DS has internet access.
:# Try power cycling the Linn DS/DSM then retry selecting Tidal Music selection.
If points 1 or 2 do not make any difference, please contact [mailto:support@tidalhifi.com '''support@tidalhifi.com''']
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{{Heading | 4 | Music from Tidal is dropping out  | {{{1|}}} }}  <!--=== On Linn App, a red message stating Music from Tidal is dropping out  ===--->
It may also be due to your Network Router connecting you to a distant Tidal server. Check that the Router DNS settings are set for [https://developers.google.com/speed/public-dns/docs/using Google public DNS]<br><br>

Alternatively, either your local network, or internet/broadband may be struggling with the higher bandwidth of hi-res audio.  If drop-outs are frequent, try changing the quality of audio being fetched:
:# Go into '''Manage Systems > Your DS/DSM & the Music Tab"
:# Within the Music tab you will find Tidal, that you can enable/disable and an Audio quality option. 
:# Change the Audio Quality to a lower setting
Move playback to a new track and check whether the frequency of drop-outs has changed (audio quality setting only takes effect when tracks start).


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