General product control issues

Cannot find the Linn DS/DSI on my PC/MAC/iPad etc

This can be due to a number of issues:

The control software family is not the same as on your Linn DS/DSI.

Run the Konfig app and check the Software version that is on your Linn DS/DSI

On the Control software (Kinsky , ChrousHD etc) check the version you have matches the family version of the Linn DS/DSI product) <br>

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The Linn DS/DSI is not properly connected to the Ethernet network.

This may be due to a power glitch, try doing a power reset of the system and then try your Linn DS/DSI.

If this is a regular issue, that is: happens every few days, try this Simple test to check out if your Linn DS/DSI is on the Ethernet network.

1. On the remote control, press the PLAY button. If the Linn DS/DSI starts playing music this Linn DS/DSI is OK and you can ignore the remaining tests in this section.
2. Use the remote control to select the Linn DS/DSI Radio source
3. Continue with the Remote control and select a Radio station

• You may have to try a couple of different Radio stations, but wait approx 10seconds before you change station if you get no audio/music.

• Adjust the volume of the Linn DS/DSI to a comfortable listening level.
  

Note: This may take a few seconds to sync with the internet Radio stream.

When the linn DS/DSI is playing Music, then use of remote control and the fact that the Radio is playing confirmes that the Linn DS/DSI is working and the Ethernet is good. This would signify that it is your control device that is causing the issue..

If there is NO audio/music, this may be an issue with the Linn DS/DSI and/or network it is connected to.

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As can be seen from the simple test above, there may be an issue with the Ethernet system. If this doesn’t work then the Linn DS/DSI cannot be controlled or play any Music stream.

If you have the experience try the more advanced Network test, otherwise speak to a Network specialist.

The Network test will give more guidance to any network issues and lack of visibility of the Linn DS/DSI on you control device.

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The Music on the Linn DS/DSI keeping muting

This is largely due to the network Music streaming no being fed fast enough.

The Linn DS/DSI can play many different Music streams. These Music streams can require a small data rate, 28K bps (simple Radio stream) to the highest quality streams requiring over 9M bps data rate (192k 24bit WAV Studio Master). So you may only have the music muting on higher speed Music streams,

The Linn DS/DSI product has a “buffer” memory to take in to account any minor breaks in the Music stream. This normally deals with short breaks in the Music stream and keeps the Music playing without too much of a delay from the Music source.

However, when this “buffer” memory of close to empty, the Linn DS/DSI will mute until the buffer memory is full again.

As can be seen, the cause of the muting can be a combination that the music stream at the source is not being fed fast enough and/or the Ethernet transport has congestion limiting the music stream data speed.

If you are playing Internet Radio, this can be due to:

• Your broadband connection may not have enough bandwidth. Any other device on your Ethernet network could be using your broadband connection and limiting the speed of the music stream to your Linn DS/DSI:

For example:

A PC on your network may be downloading Windows update/Anti-virus update.

One of your kids can be watching YouTube video

• The internet in your area is very busy (in some cases first thing on a Monday morning, there is a hive of internet activity from businesses catching up after the weekend [Traffic congestion]), and using up any broadband spare capacity causing a break in your internet Radio Music stream.

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If you are playing from a UPnP Media server

• If your UPnP Media server is running on your PC, the PC may have other tasks running that are taking priority over the Media server software and causing this Music stream/data speed to be erratic.

Solution: Use a Network Attached Storage (NAS) device with UPnP Media server software built-in. The NAS has the sole purpose of Media streaming to your Linn DS/DSI.

• If your UPnP Media Server is on a NAS:

• there may be many users, Linn DS/DSI products accessing Music files are the same time. The NAS has limited resources to feed data to all users and may be close to its limits.
• The Media server may be rescanning/rebuilding its Music library and reduce the resources available for streaming. This will normally recover after the scan.
• Log into your NAS and check the health report. There may be a hard-drive with some performance issues.

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Common to all scenarios

• Your Ethernet connection to the Linn DS/DSI may have bandwidth/speed restrictions.

Ethernet-over-Mains devices may have a something on the mains adding noise that is limiting speed over the Mains cable. This will limit the bandwidth/speed from your music stream to Linn DS/DSI using the Ethernet-over-Mains device. (This may be random as it depends what mains device is causing the noise, (refrigerator, Air-con etc)

Solution: Replace the Ethernet-over-Mains devices and replace them with Cat-5 Ethernet cable to link the Linn DS/DSI. This will no longer allow any electrical noise interfere with your music stream

Bad network cable or network device.

Solution: Retailer or Network specialist investigation

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