Template:FAQ:Qobuz FAQ

Due to changes in Qobuz login on February 15th 2022 there may be some issues with Qobuz operation.
Qobuz advises that you log out and then relogin to Qobuz on your Kazoo/Linn App to fix this and select your Music

Enable service

This option can be added/removed from the Kazoo selection / Linn App Browse options by:

In Konfig:

1. Go into Konfig and select your Linn DS/DSM
2. Go into Streaming Services
3. Under Qobuz ENABLE/DISABLE this Service

1. You may also change the Maximum Audio quality that the Linn DS/DSM receives from Qobuz in the setup tab.(This also depends on your Tidal subscription)

1. Complete

In Manage Systems

1. on main web page select your Linn DS/DSM
2. Click in the MUSIC tab
3. Under Qobuz ENABLE/DISABLE this Service

1. You may also change the Maximum Audio quality that the Linn DS/DSM receives from Qobuz in the setup tab. (This also depends on your Tidal subscription)

1. Complete

Kazoo or Linn App will not work with Qobuz

This can be a confused connection. The simple way to rectify this:

1. In Kazoo and Linn App log out of Qobuz.

2. Close the Kazoo/Linn App completely, do not minimise it but totally close it.

2. Reboot/power cycle the Linn DS/DSM

3. After Linn DS/DSM has has restarted launch the Kazoo and/or Linn App.

4. Re-login your Qobuz account, (if you have the auto-login function then disable this and enter the information manually on this occasion)

Now try and play Qobuz music on the Linn DS/DSM, all should be fixed.

QOBUZ not streaming Hi-Res quality

The quality of the Music streamed is governed by Qobuz depending on the Account that you have with Qobuz.
Hi-Res music Qobuz will only work if you have a SUBLIME HIFI or STUDIO account
CD quality music if you only have HIFI account or HIFI Classic account
MP3 quality music if you only have Basic account or Premium account this will stream at MP3 quality.

QOBUZ show me tracks but I cannot play them, the PLAY/SKIP button is greyed out

QOBUZ media is licensed. This means that some the Music you have selected in not available for streaming to your country.
You may have purchased the Music and downloaded this Music from Qobuz but this is not licensed for streaming.

Qobuz tracks will only play for 30seconds

Your Qobuz subscription is a FREE subscription. These tracks will only play for 30secs before moving on to the next track.

I have some Qobuz tracks in my Playlist but the Linn DS will not play them

We suspect you have a FREE Qobuz subscription. Te track links for these free tracks have a limited life and will have expired. The solution is to check that you have a paid Qobuz subscription.

Music dropping out playing Qobuz music

It may also be due to your Network Router connecting you to a distant Qobuz server. Check that the Router DNS settings are set for Google public DNS

If you are more IT literate and have a load-balancing connection dual WAN router make sure this is setup correctly